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FORMEDIA CongressUtrecht
Opening Plenary
Miles Stevenson
Director of Development
The University of Sheffield, United Kingdom
4th November 2010
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Utrecht
Pride and belief1579 – Union of UtrechtBeginning of the Dutch Republic
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
The home of Nijntje - Miffy
What’s been happening in the UK over the last twenty years or so?
Are there themes which are applicable to the Netherlands?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
I’m not here to preach!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
“We have no alumni
of interest or importance!”
Concerns
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
What is your ambition?
Think BIG – Have vision – Build a programme
You do not have to “convert” everyone!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Alumni - Staff - Students
A huge
untapped
resource
A stronger
University
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Where has it been happening
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Some examples …
And what about here?
… and here?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
What is your priority area?
Alumni Relations?
Alumni chapters
Marketing?
Public Relations?
Database?
Events?
On-line?
Magazine?
Fundraising?
Some of them?
All of them?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Moving to …
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
“… the dark side of the force”
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Taking you back in time to 1828 … and then to 1974, then 1982, then 2010 and then to 1993!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Sheffield 1828
The funding of
Higher Education
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Portugal 1974
Growth in the
number of
students/alumni;
how they fund
their studies
and their
expectations
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
UK c. 1982
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Tony Blair
Tuition fees brought inExpansion in numbers – aim for 50%Matched Funding Scheme … worth £200 million over 3 years
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
UK 2010
Lord Browne’s
Independent Review
of Higher Education
Funding
Tuition fees to rise
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
League Tables
The operation of a global market
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
League Tables 2
United States 54
United Kingdom 29
Canada 11
Japan 11
Netherlands 11
Germany 10
Australia 9
Switzerland 7
China 6
Belgium 5
Hong Kong 5
Sweden 5
France 4
South Korea 4
Denmark 3
Israel 3
New Zealand 3
India 2
Ireland 2
Norway 2
Russia 2
Singapore 2
Source - Times Higher League Tables 2009
Country breakdown for top 200
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Bristol 1993
The establishment of professional offices
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Technological changes
• When I started …
• Internet
• Facebook - LinkedIn
• CD-Roms
• Video links
• Immediacy
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Massive changes
• Growth in size of offices
• The number of offices
• Budgets
• Changing political landscape
• Matched Funding Scheme
• Professionalisation
• A change in what people think and say both internally and externally
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
CASE-Ross Survey of UK University Philanthropy
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
This will never happen here!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications 27
SITraN
£9 million in donations for MND
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Is it coming your way?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Philanthropia
“Philos” for love
“Anthropos” for humankind
Philanthropy =
Love of humankind
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
What is Philanthropy?
Francis Bacon (1561-1626)
Of Goodness & Goodness of Nature
“Goodness answers to the
theological virtue charity … In
charity there is no excess:
neither can angel, nor man,
come in danger by it. The
inclination to goodness, is
imprinted deeply in the nature
of man. “
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
What is Philanthropy?
Sir Francis Bacon (1561-1626)
Of Goodness & Goodness of Nature
“I take goodness in this sense, the affecting of the weal of men, which is that the Grecians call philanthropia …
Goodness I call the habit, and goodness of nature, the inclination.
This of all virtues, and dignities of the mind, is the greatest; being the character of the Deity: and without it, man is a busy, mischievous, wretched thing; no better than a kind of vermin. “
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Danger Zone
Hij heeft de klok wel horen luiden
Maar weet niet waar de klepel hangt.
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
It can only work inthe United States?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Carnegie – Rockefeller - Getty
even Gates!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
USA alumni
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Penn State
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Penn State President
Dr Graham Spanier
Has a personal target of $1 million …. every day for Penn State
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Harvard University
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Princeton University
Alumni Magazine –Regular Communication
“brand” reinforcement
62%
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Princeton University
Weekly!!!!!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
British Universities
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
UK alumni
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
How are you feeling?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
How are you feeling?
This isn’t America you know...
• we don’t have the tradition
• we don’t have the wealth
• we don’t have the tax incentives
• it’s the government’s business
• it’s all very well for Oxford or Harvard…
• this isn’t what we appoint our Rectors to do
• we can’t get the staff
• we already tried this and it didn’t work!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
What is your level of commitment?
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Johns Hopkins Data
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Johns Hopkins Data
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Caveat!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
It is working in Europe!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Support for education
• Chalmers, Karolinska Institutet
• INSEAD, ESSEC, ESCP-EAP
• Ecole Polytechnique, Toulouse
• Lille, Louvain
• Bocconi, Milano, Bologna
• Groningen, Erasmus, Amsterdam
• Oxford, Cambridge, Edinburgh, LSE, Bristol, Sheffield
• CEU, Bremen…
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Let’s got to Poland!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
University of Krakow
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
University of Krakow - 1364
Blessed St. Queen Jadwiga
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
A leapof faith?
or
Why Not?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Case study of Bristol
3 staff to
…??????
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Case study of Bristol
3 staff to
… 45 now!
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Nervous – my first post
• Can it succeed?
• How much will it cost?
• Will alumni want to help?
• Will you raise anything?
• Will anyone help?
• Realistically, what can
be achieved in the short-
term?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Creating an Alumni Network
A life-changing
experience
Altruism
Belonging
Putting something
back
Pride/Responsibility
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Nelson Armstrong, Dartmouth College
the best job in the world … probably
Hard Work
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
“You don’t make a
gherkin by occasionally
squirting vinegar on a
cucumber.”
Scott Nichols
Harvard Law School
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
It is a managed process – so measure it
Communication
Regular contact
Events/invitations
Opportunities to help
Asking and involving
It requires an excellent
database
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
What support is coming from your University?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Cultivation Programme
ARRIVALProspective
Student Freshers’ Fair
Alumni Foundation
GRADUATION
Receptions
Social Events
Departmental Newsletter
Email Newsletters
5 YEARS ON
First approach for moneySTEADY
CULTIVATION
Someone Else’s
Money (Company /
Trust)
Their Advice
Expertise
Their Time
Their
Money
Initial Gift
Regular Gift
Major Gift
Legacy
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Sheffield
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
The University of SheffieldFounded in 1905
Our Alumni
Former students, staffand friends
130,000 +
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Hard and soft benefits
Word of Mouth
Reputation
Speakers
Visiting
Professors30% endorsement
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Hard and soft benefits
Advisory Panels Donations
Ambassadors
Recruiters
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Famous Alumni
David Blunkett, Sir Harry Kroto, Sir Richard Roberts, Eddie Izzard
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Addressable Alumni (02/02/2009)
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Africa
1,497
Russia & Central
Asia - 28
Europe
9,546Middle
East/Gulf 1,888
N. America
2,601
S. America
338
S.
Asia
1,194
S.E.
Asia
5,345
E. Asia
4,580
Caribbea
n
443
Australasia
849
UK
98,308
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Alumni Publications + email
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Dr Nicholas Liverpool
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Events and reunions
Brand - ReputationPride and PrestigeCompetitionRecruitmentPhilanthropyEnriching the experience
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
What is holding you back?
Practical things which make a difference
• Barriers to overcome
• Leadership support
• Staff
• Databases
• Alumni Programme does not exist
• Cost
• Results?
• Pipeline for donors
• Logical methology
01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Key things to get right
• Commitment from the top
• Clarity of academic strategy
• Invest and professionalise: are we
“fundraising ready”?
• Seek institutional understanding
• Grow your pool of supporters
• The student experience?
01/11/2010 © The University of Sheffield / Department of Marketing and Communications01/11/2010 © The University of Sheffield / Department of Marketing and Communications
Why are we doing this?
• Enhancing the student experience
• Educating the poor and disadvantaged
• Solving a technological/social problem
• Providing a cultural experience
• Curing the sick
• Making the world a better place
Discussion and Questions