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Managing Upwards

with Janet Ashford

12th and13th September 2012

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Learn to recognise the management styles of your senior managers and understand how to complement these styles through your own working methods

Align the needs of yourself, your manager and your business for greater results

Take control of your career path through self-development and assertiveness

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3.

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Objectives

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Responsibilities

Their TeamMust Work Through

to Achieve resultsManager

Directly responsible forTeam Member Doing the work

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Autocratic: Status conscious, relies on power and position to get things done, rarely delegates, sees flexibility as a weakness, unwilling to hold open meetings, focuses on telling rather than asking.

Laissez-Faire: Provides little discipline, avoids making decisions or being held accountable, allows poor performance to go unnoticed, doesn’t get personally involved, doesn’t set clear objectives.

Participative: Communicates face to face, shares information regularly, involves team and individuals in decision making without handing over full authority to team, understands the importance of team spirit, focuses on asking rather than telling.

Management styles

Images: Wikipedia

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Dealing with Autocratic managers

Results are important to them so orientate your discussions and dealings around results

Deal in facts and figures and be ready to substantiate anything you say or do

Don’t try to appeal to their sense of humanity

Be seen to be self-starting, self-motivating, self-disciplined and well organised

Always deliver on your commitments or promises

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Introverts vs Extroverts

Introverts

Ask questions

Co-operative

Can focus attention more readily and for longer

Would rather have in depth and meaningful conversations than small talk

Find being with lots of people draining

Need time on their own to recharge

Tend to think before they act

Extroverts Take risks

Assertive

Competitive

Make statements

Seek out opportunities to work with large numbers of people

Find people energising

Find being alone dull and energy sapping

Tend to be more spontaneous

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Task vs People Focus

Task Highly committed to work

Single minded

Private and guarded about true feelings

Rational

Relies on facts and figures

Business like

People

Relationships at work are important

Co-operative approach to problem solving

High degree of empathy to others

Open, warm and friendly

Good listener

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Jung’s Type Model

Task

Extrovert

People

Introvert

Perfectionist Active

CreativeEmpathetic

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PACE Type Analysis

Perfectionist: High standards, cautious, reserved

They dislike: Mistakes, criticism, flippancy, chaos

Active : Competitive, headstrong, driven

They dislike: Losing control, sloppy results, procrastination

Creative: Sociable, flamboyant, creative

They dislike: Constraints, rejection, stagnation, detail

Empathetic: Caring, amiable, organised, team-spirited

They dislike: Surprises, conflict, being rushed, risk

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PACE Types: Tips

PerfectionistDo: Be accurate, explain things clearly, follow upDon’t: Surprise them, rush them, discuss feelings too openly

ActiveDo: Focus on objectives & results, provide optionsDon’t: Criticise them, ignore them, procrastinate

CreativeDo: Let them participate, harness enthusiasm, praiseDon’t: Bombard them with detail, rely on verbal agreement

EmpatheticDo: Show an interest, offer support/guarantees Don’t: Surprise them, argue with them, bully them

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Fight vs Flight

Natural Behaviour

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Being Aggressive

Standing up for your rights by violating the rights of others

Ignoring others needs, wants and opinions in inappropriate ways

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Being Submissive

Failing to stand up for your rights so others can disregard them

Expressing yourself in apologetic or self-effacing ways

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The Emotional Brain

Constructive

Logical

Controlled

Rational

Instinctive

Immediate

Impulsive

Irrational

The Thinking Brain

Assertiveness Aggression/Submission

Emotion vs Logic

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“…is the ability to convince others to your own point of view, to gain acceptance, support and commitment.”

Assertiveness

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Respecting people’s rights

Expressing yourself honestly

Achieving a win/win outcome

Controlling your feelings and actions

Having self-worth

Assertiveness

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Having a bad day...

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What does your Manager want?

Reliability

Empathy

Solutions

Partnership

Empowerment

Clarity of ideas

Time management

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Thank you and good luck!

Janet Ashford

mail@janetashford.co.uk

reedlearning.co.uk

0800 170 7777