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BbWorld 2012 Client Presentation by Jason Rhode
Citation preview
LMS Upgrade: Roadmap for Successful ImplementationJason RhodeAssistant Director, Faculty Development and Instructional Design CenterNorthern Illinois University
j.mp/niuplan
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Presenter
Jason Rhode, Ph.D.Assistant DirectorFaculty Development and Instructional Design CenterNorthern Illinois University
niu.edu/[email protected] twitter.com/jrhode
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Resources and Conversation
j.mp/niuplan#niuplan@jrhode
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Blackboard Usage at NIU
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Blackboard Usage at NIU
As of Fall 2011:
• 96% of students
• 78% of instructional Faculty/Staff/TAs
• 43% of course sections
• 3.97 course sections/student
More details: www.niu.edu/blackboard
www.niu.edu/blackboard/upgrade/2011/plan
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Use of Blackboard by (Individual) Students
0
5,000
10,000
15,000
20,000
25,000
02 03 04 05 06 07 08 09 10 11
No.
of S
tude
nts
Year
Spring Summer Fall
Usage % for fall ‘11 with 23,107 enrolled is 95.86% of total number of students
22,152
www.niu.edu/blackboard/upgrade/2011/plan
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Use of Blackboard by (Individual) Faculty/Staff/TAs to Teach
0
200
400
600
800
1,000
1,200
1,400
1,600
02 03 04 05 06 07 08 09 10 11
No.
of F
acul
ty
Year
Spring Summer Fall
Usage % for fall ‘11 with 1,756* faculty/instructors/TA/teaching staff is 78.3%*1,756 includes only those providing direct instruction
1,376
www.niu.edu/blackboard/upgrade/2011/plan
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Number of Credit Course Sections in Blackboard
0
500
1,000
1,500
2,000
2,500
3,000
02 03 04 05 06 07 08 09 10 11
No.
of C
ours
e Se
ction
s
Year
Spring Summer Fall
Usage % for fall ‘11 with 5,727* sections is 43.44%*No. of course sections including thesis, dissertation, and independent studies is 5,727
2,488
www.niu.edu/blackboard/upgrade/2011/plan
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Number of Course Enrollments in Blackboard
010,00020,00030,00040,00050,00060,00070,00080,00090,000
100,000
02 03 04 05 06 07 08 09 10 11
No.
of C
ours
e En
rollm
ents
Year
Spring Summer Fall
Students enrolled in several courses that use Blackboard in a semesterApproximately 3.97 courses that use Blackboard per student during fall ‘11
88,050
www.niu.edu/blackboard/upgrade/2011/plan
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Blackboard Next Generation Upgrade Faculty Support Plan
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Current Blackboard Support
• The comprehensive support provided by our Center on teaching with Blackboard includes the following:Hands-on workshops (series of 40+ different workshops)Individual consultations (In FY10 alone, 917 consultations
on Blackboard were offered to 344 unique individuals from 78 academic and support units)
Usage documentation (250+ webpages) (9,800 unique visitors per month to the help site in FY11)
246 answers to Frequently Asked Questions (searchable)37 step-by-step online tutorials (searchable)Podcasts (30+ episodes) on teaching with BlackboardQuick Guides on using Blackboard 40+ archived online workshops, Ask-A-Question, etc.
www.niu.edu/blackboard/upgrade/2011/plan
Faculty Support Plan Phases
Phase 1: Documentation and Support Materials Preparation (Beginning Summer 2010)
Phase 2: Communications of New Features and User Interface Changes (Beginning Fall 2010)
Phase 3: Preview Sessions (Beginning Spring 2011)Hands-on preview sessions 90 mins each; Online preview sessions 60 mins each
Phase 4: Hands-on Face-to-Face Workshops (Beginning Summer 2011) All workshops 90 mins
Phase 5: Open Labs& Special Sessions
Install new system on a development (BbDev) server
Test new features and system interfaces
Create upgrade page to document new features, changes, and include links to applicable support materials provided by Blackboard
Update Teaching with Blackboard support site (niu.edu/blackboard) to reflect new features major interface changes
Convert site from WebCRMA to new Cascade CMS as part of the redesign update process
Outline of features and pre-existing support materials at niu.edu/blackboard/ng
Articles in Fall ’10 & Spring ’11 newsletters and campus media
Episodes on Teaching with Blackboard Podcast devoted to changes
Notices of new features posted to FacDev blog, Twitter, and Facebook, and notices to users
Screencasts and/or quick tip highlighting changes
Online preview sessions archived for on-demand viewing
2 invite-only hands-on preview sessions for support staff and faculty power users [3/29,4/6]
3 online preview sessions [60 min] for faculty/staff & TAs via Wimba Classroom [3/29,4/12,4/26]
3 hands-on preview sessions for faculty/staff & TAs [4/8,5/3,5/18]
2 invite-only hands-on preview sessions for faculty teaching during intersession [4/28, 5/16]
10 Bb Tune-up sessions for experienced users offering hands-on overview of changes and new features [6/6,6/7,7/19,7/27,8/4,8/9, 8/11,8/17(2),8/19]
7 Bb I & II hands-on sessions for users new to Bb [6/2,6/15,7/13, 7/21,8/15,8/19]
2 Bb NG Boot Camps (4 in-depth hands-on sessions for faculty/staff on 9.1 new feature sets) [6/3,8/10]
Blackboard Open Lab sessions [11AM-1PM] each day during 1st week of summer & fall 2011 terms [6/13,6/14, 6/15,6/16,8/22,8/23, 8/24,8/25,8/26]
College-specific sessions available upon request
Consultations with individual faculty/staff and TAs upon request
Hands-on preview sessions and face-to-face workshops will be 90 minutes in length; Online preview sessions will be 60 minutes in length
Faculty Support Plan Timeline
9/10 10/10 11/10 12/10 1/11 2/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11
Support plan drafted & shared with Provost, Council of Deans, and Faculty Development Advisory Committee
Version 9.1 installed on bbdev.
FacDev & ITS begin testing system
Redesign of existing support site begins
Initial draft of redesigned support site ready on new CMS
New support site goes live
Phase 1: Documentation and Support Materials Preparation
Phase 2: Communications of New Features and User Interface Changes
Phase 3: Preview Sessions
Phase 4: Hands-on Face-to-Face Workshops
Phase 5: Open Labs & Special Sessions
Preliminary info on 9.1 available on current support site
New tutorials, quick guides, etc. developed in response to questions received
New features in 9.1 covered in all future Blackboard workshops
Consultations with individual faculty/staff and TAs upon request
Last updated: 11/7/10
Outage / Upgrade to Bb 9.1 (5/29 - 5/30)
2010 2011
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Workshops Scheduled
• 40 workshops scheduled for Spring & Summer 2011:10 preview sessions prior to upgrade8 hands-on workshops for new users10 “tune-up” workshops for experienced users2 “boot camp” days of in-depth advanced sessions open lab sessions every day of the first week of
summer and fall semesters for individual assistance
• Capacity planning to meet training needs
• Some workshops also offered online
www.niu.edu/blackboard/upgrade/2011/plan
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Faculty Support Plan Challenges
• Updating over 80% of existing documentation• Designing new documentation for new features• Priority training for those teaching intersession courses
that overlap the upgrade in May 2011• Training nearly 1,300 instructional faculty/TAs during
summer 2011 (when they are not on contract!)• Retraining current basic to advanced users• Training new faculty/staff/TA users from Aug 2011• Responding to increased faculty support requests • Staffing and facilities for handling all these needs
www.niu.edu/blackboard/upgrade/2011/plan
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Communicating the Change
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Presentations on Campus
• Provost – Oct. ‘10
• Council of Deans – Nov. ’10
• President’s Senior Cabinet – Jan. ’11
• College of Engineering & Engineering Technology Faculty – Jan. ‘11
• Computing Facilities Advisory Committee – Feb. ’11
• College of Health & Human Sciences Faculty – Apr. ‘11
www.niu.edu/blackboard/upgrade/2011/plan
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Website
niu.edu/blackboard/ng
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Newsletters
niu.edu/spectrum
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Emails
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Blog
facdevblog.niu.edu
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twitter.com/facdev
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facebook.com/facdev
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Podcast
niu.edu/blackboard/podcast
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Postcard
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Online Workshop Archives
niu.edu/facdev/programs/archives
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Blackboard Login Page
webcourses.niu.edu
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Samples and Source Files
j.mp/niuplan
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Technical Considerations
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Technical Considerations
• Legacy Storage vs. Content System Storage• Building Block Compatibility• User Interface for Custom Building Blocks• Testing Service Packs• Timing of Outage for Upgrade• Others?…
www.niu.edu/blackboard/upgrade/2011/plan
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Additional Comments and Plan Source Files
j.mp/niuplan#niuplan@jrhode
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