Knowledge Capture Technique

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<ul><li> 1. . . . Knowledge Management in Health Care Systems </li> <li> 2. 20 10 ( Quiz) 30 40 CY 644 Knowledge Management in Health Care Systems </li> <li> 3. <ul><li>Introduction to Knowledge Management </li></ul><ul><li>Understanding Knowledge </li></ul><ul><li>Capturing Tacit Knowledge </li></ul><ul><li>Knowledge Capture Techniques </li></ul><ul><li>KMSLC </li></ul><ul><li>Knowledge Creation &amp; Architecture </li></ul><ul><li>Knowledge Codification </li></ul><ul><li>Knowledge Transfer </li></ul><ul><li>Data Mining </li></ul><ul><li>Tools &amp; Portals </li></ul><ul><li>Who Owns It </li></ul><ul><li>Knowledge Workers </li></ul><ul><li>Case Study I </li></ul><ul><li>Case Study II </li></ul>Course Outline </li> <li> 4. Review Chapter 3 (Capturing Tacit Knowledge) </li> <li> 5. </li> <li> 6. Knowledge Capture Technique Chapter 4 . . . </li> <li> 7. Knowledge Capture Technique <ul><li> ( Observation) </li></ul><ul><li> ( Brainstorming) </li></ul><ul><li> ( Protocol Analysis) </li></ul><ul><li> ( Decision Making) </li></ul><ul><li> ( Concept Mapping) </li></ul></li> <li> 8. </li> <li> 9. </li> <li> 10. <ul><li>1. </li></ul><ul><li>2. </li></ul></li> <li> 11. <ul><li>1. </li></ul><ul><li>2. </li></ul><ul><li>3. </li></ul><ul><li>4. </li></ul><ul><li>5. </li></ul><ul><li>6. </li></ul></li> <li> 12. <ul><li>1. </li></ul><ul><li>2. </li></ul><ul><li>3. </li></ul><ul><li>4. </li></ul></li> <li> 13. <ul><li>5. </li></ul><ul><li>6. </li></ul><ul><li>7. </li></ul><ul><li>8. </li></ul></li> <li> 14. <ul><li>1. </li></ul><ul><li>2. </li></ul><ul><li>3. </li></ul><ul><li>4. </li></ul><ul><li>5. </li></ul></li> <li> 15. <ul><li>1. </li></ul><ul><li>2. </li></ul><ul><li>3. </li></ul><ul><li>4. </li></ul></li> <li> 16. <ul><li>1. : </li></ul><ul><li>2. : </li></ul></li> <li> 17. ( Brainstorming) </li> <li> 18. </li> <li> 19. <ul><li>1. </li></ul><ul><li>Andrew Hargaden ( ) </li></ul><ul><li>2. </li></ul><ul><li> 10% </li></ul></li> <li> 20. <ul><li>3. </li></ul><ul><li> ( ) </li></ul><ul><li>4. </li></ul><ul><li> Trial &amp; Error </li></ul></li> <li> 21. <ul><li>5. </li></ul><ul><li>6. </li></ul><ul><li> Show </li></ul></li> <li> 22. <ul><li>7. </li></ul><ul><li>8. </li></ul></li> <li> 23. ( Protocol Analysis) </li> <li> 24. 4 50 40 30 3 . . </li> <li> 25. </li> <li> 26. <ul><li> (Rules) </li></ul></li> <li> 27. <ul><li> (Heuristics) </li></ul></li> <li> 28. </li> <li> 29. ( Decision Making) </li> <li> 30. <ul><li> ( Decision Making ) </li></ul><ul><li> ( Barnard, 1938 ) " " </li></ul></li> <li> 31. ( Process of decision making ) <ul><li> 1 ( Define the problem ) </li></ul><ul><li> 2 ( Indentify limiting factors ) </li></ul></li> <li> 32. ( Process of decision making ) <ul><li> 3 ( Develop potential alternatives ) </li></ul><ul><li> 4 ( Analyze the alternatives ) </li></ul><ul><li> 5 ( Select the best alternative ) </li></ul></li> <li> 33. ( Process of decision making ) <ul><li> 6 ( Implement the decision ) </li></ul><ul><li> 7 ( Establish a control and evaluation system ) </li></ul></li> <li> 34. (Information) (Goal Statement) (Problem Identification) (Search for Alternatives) (Evaluation of Alternatives) (Rational Choice of Best Alternatives) (Implementation of the Decision) (Control and Evaluation) (Information) (Information) (Information) (Information) (Information) </li> <li> 35. <ul><li> Simon (1960) (Model) 3 </li></ul><ul><li> (Intelligence) </li></ul><ul><li> (Design) </li></ul><ul><li> (Choice) ( Implementation ) </li></ul></li> <li> 36. simon </li> <li> 37. (Types of Organizational Decisions) <ul><li><ul><li>(Individual or Group Decisions) </li></ul></li></ul><ul><li><ul><li> (Programmed- structured versus Nonprogrammed- Unstructured Decisions) </li></ul></li></ul></li> <li> 38. <ul><li> 2 1. ( Individual decision making ) 2. ( Group decision making ) ( 1 ) </li></ul><ul><li> ( 2 ) </li></ul><ul><li> ( 3 ) </li></ul></li> <li> 39. <ul><li> 3 </li></ul><ul><li> ( Structure Decision ) ( Routine ) </li></ul><ul><li> ( Unstructured Decision ) </li></ul><ul><li> ( Semi - structured Decision ) 1 2 </li></ul></li> <li> 40. <ul><li> ( Manager Level ) 3 </li></ul><ul><li> ( Top Manager ) </li></ul><ul><li> ( Middle Manager ) </li></ul><ul><li> ( Operational Manager ) </li></ul></li> <li> 41. ( Manager Level ) </li> <li> 42. <ul><li> ( Management Levels ) ( Hierarchy ) ( Pyramid ) 3 1. ( Strategic Decision Making ) </li></ul></li> <li> 43. <ul><li>2. ( Tactical Decision Making ) 3. ( Operational Decision Making ) </li></ul></li> <li> 44. + + + = </li> <li> 45. (Obstacles to Effective Decision Making) <ul><li> (Judgmental Biases) </li></ul><ul><li><ul><li> (Implicit favorite bias) </li></ul></li></ul><ul><li><ul><li> (Loss aversion bias) </li></ul></li></ul><ul><li><ul><li> (Selective perception bias) </li></ul></li></ul><ul><li><ul><li> (Personal experience bias) </li></ul></li></ul><ul><li> (Escalation of Commitment ) </li></ul></li> <li> 46. <ul><li> (Groupthink) </li></ul><ul><li>(Risk Taking within Groups) </li></ul> (Obstacles to Effective Decision Making) </li> <li> 47. (Obstacles to Effective Decision Making) </li> <li> 48. ( Concept Mapping) </li> <li> 49. ( Brainstorming) ( Concept) </li> <li> 50. Concept Mapping Prof. Joseph D.Novak (Cornell University) . . 1960 ( Meaningful Learning) ( David Ausubel. 1968) </li> <li> 51. Block ( ) </li> <li> 52. </li> <li> 53. <ul><li> 5 </li></ul></li> <li> 54. Mind Mapping Spider Map </li> <li> 55. </li> <li> 56. </li> <li> 57. </li> <li> 58. </li> <li> 59. </li> <li> 60. idea ( Strategic Map) </li> <li> 61. Concept Mapping <ul><li> 6 </li></ul><ul><li>Preparation Step - </li></ul><ul><li>Generation Step </li></ul><ul><li>Structure Step </li></ul><ul><li>Representation Step </li></ul><ul><li>Interpretation Step </li></ul><ul><li>Utilization Step </li></ul></li> <li> 62. Concept Mapping <ul><li>1. Preparation Step - </li></ul><ul><li>2. Generation Step </li></ul><ul><li>3. Structure Step </li></ul><ul><li> (Ideas Grouping) ( Basic Ordering Ideas - BOIs) </li></ul></li> <li> 63. Concept Mapping <ul><li>4. Representation Step </li></ul><ul><li> ( Relationship) </li></ul><ul><li>5. Interpretation Step </li></ul><ul><li>6. Utilization Step </li></ul><ul><li> Concept mapping Strategic Map </li></ul></li> <li> 64. Successful knowledge transfer involves neither computers nor documents but rather interactions between people. (Mason &amp; Mitroff, 1973) </li> <li> 65. . . . Diploma, Associate Life Management Institute ( ) - - </li> </ul>