K-Method's In-House Dealership Training Solution

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K-Method Professional Development & Continuing Education Dealership Training

Model

Copyright The K-Method Group, Inc. 2

The Business CaseConnecting The Dots: The need for Professional Development & Continuing Education Solution

1. Employee turnover2. How the KM program impact CSI & SSI, Key

Performance Indicators3. Business Development Center (BDC) closure rates4. How social & Internet is impacting the sales process5. Employee follow up & follow through numbers6. Rising cost of customer acquisition


Personnel Development - The Next Phase of the Continuous Improvement Movement


Position Based Training ProgramsThe Continuous Training Program offers position specific learning plans to teach professionals the core skills, systems and processes they need to know to excel in their positions.

Program samples include:• New Hire Training• Sales Department• Service Department• BDC centers• And more…


Process Based Training ProgramsPredetermined string of activities that act as a road map to successfully fulfill the requirements of the job description.

• Business Development Strategies - How to generate repeat & referral business.

• Customer Relationship Management - How to correctly use CRM software to establish and maintain better client relationships.

• Managing the Company’s Book of Business – How to engage in the correct follow up activities.


Management Training

Empowering Managers with the tools and support they need to establish their own In-House Solution employee training & development.

• The Complete Training Library• Virtual Workshops & Webinars• Virtual Coaching Sessions• Training & Support Tools

Train-the-Trainer

http://kmethodacademy.com/sp-free-membership-sales-page1/

http://kmethodacademy.com/sp-free-membership-sales-page1/


Weekly Virtual CoachingA training schedule for managers to leverage in the

on-going training, coaching & development of their team.


Continuing Education

This comprehensive program provides individual performance improvement training to continually

teach, reinforce and improve the team’s competency

Examples include:• Essential People Skills• Professional Development Strategies• Business Development Strategies• CRM Software Strategies• BDC Success Strategies• Process Management Strategies for Managers• Customer Relationship Management Strategies

Dealership Position, Skill & Process On-Going Education


CIP Resource Tool

The K-Method Success Academy is uniquely position to serve as an in-dealership training solution and resource to accompany any continuous improvement program.

Departments that will benefit:• Fixed Operations• Sales Departments• BDC Departments• Internet Departments• Customer Service & Support• Call Centers

A Sustainable In-House Training Solution


Training Tools & ResourcesThe program resources consist of an extensive toolkit available both on and offline which include:

VideosWorkbooks

Process chartsWorksheets

TemplatesWorkshopsSeminars