Integrating Technology with Administrative Tasks

Jennifer BabcockApril 28, 2010

What was the problem?

Outdated technology Purchasing, e-mail, payroll

Lack of reference materialsLack of accessibility to informationFew subject matter experts

Verna’s stone tabletsWhere to start?

Purchasing system

The Gap

Technical skills Digital immigrants and Digital natives

Access to information in a 2/7 operation Who? When? How?

Theoretical Perspective

Andragogy Adults are self-directed learners Take responsibility for own learning Need to apply learning immediately Task focused Seek out knowledge

when needed

Intervention

Interactive computer based tutorials Three versions:

Evaluation

Identified group to evaluate 30 employees

24 responses Varied experience levels Distribution On-line survey evaluation

tool

Results

100% can now successfully complete on own71% “much more comfortable”100% would recommend to

othersPre and Post

Pre: 54% required assistance Post: 92% indicated now handle

independently54% prefer quiz format

33% typed instructions 13% without quiz

Lessons learned

Human factor Change management

challengePeople want and need tools and informationTechnical issues

Placement System functions

No assumptions Assessment is vital!

Thank you!To all that have supported me both

professionally personally over the past three years.

I would not be here without you.