University of St Andrews Business Improvements

From Swipe Card Machine to From Swipe Card Machine to Computer ScreenComputer Screen

Heidi Fraser-Krauss Ester Ruskuc

University of St Andrews Business Improvements

Workshop ProgrammeWorkshop Programme• Introduction• Group preparation• Defining external user requirements (task 1)• Defining internal user requirements (task 2)• Exploring areas of conflict• Constraints • Overview of St Andrews system• Case study• Conclusions

University of St Andrews Business Improvements

AimsAims

• Assess what is involved in implementing a modern on-line payment system

• Have an overview of external and internal user requirements

• Be aware of the issues of conflict between the requirements

• Examine the drivers and constraints of implementation

University of St Andrews Business Improvements

Definition of E-commerceDefinition of E-commerce

• Electronic commerce, or e-commerce, is defined as making payments for goods and services via the Internet using a debit or credit card.

University of St Andrews Business Improvements

Introduction to TasksIntroduction to Tasks

Purpose of tasks 1 and 2 is to define a set of requirements for an ideal e-commerce facility.

University of St Andrews Business Improvements

Defining External User Defining External User RequirementsRequirements

Think of on-line payment systems you have used.

• What was good? (Yellow stickies).

• What was bad? (Pink stickies).

• Single out an example of a good on-line payment

site.

University of St Andrews Business Improvements

Defining Internal User Defining Internal User RequirementsRequirements

Think about the payment processes in your

organisation.

• How could e-commerce improve them?

• Based on the above, list the requirements.

University of St Andrews Business Improvements

ConflictsConflicts

• Is there a trade-off between internal and external requirements?

University of St Andrews Business Improvements

ConstraintsConstraints

• Money

• Time

• Human

• Technical

University of St Andrews Business Improvements

C us to m e r s

D e par tm e nts

F i nanc e Staff

Sh o pp ingB as k e t

W o r l dP ay

I n t e rfa ce

Inde x :

- da t a f lo w

- e -m a ils

- u s e rs

- s y s te m s

- we b pa g e s

- f in a n ce s y s t e m s

W eb P ages

A pto s

Fe e s a n dC h a rg e s

S elf-s erv ice

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

University of St Andrews Business Improvements

ConclusionsConclusions

• Compare the case study with the previously specified requirements.

• What are its strengths? (Yellow stickies)• What are its weaknesses? (Pink stickies)