ITIL® INTERMEDIATE CAPABILITY OSA_BOOSTurSKILLS

ITIL® Intermediate Capability(OSA)Certification a brief Introduction

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Lets set up Framework

About ITIL®.

ITIL® Levels.

ITIL® Intermediate.

ITIL® Intermediate Capability –Operational Support & Analysis.

BOOSTurSKILLS Training Benefits.

Preferred for.

ITIL® Capability OSA Certification Eligibility Criteria.

BOOSTurSKILLS course Structure.

Exam structure.

Copyright BOOSTurSKILLS 2014


About ITIL®

Information Technology Infrastructure Library ITIL®

ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely

accepted approach to IT Service Management (ITSM).

The training program & certification designed to lead the participants to an internationally recognized certification from the UK & AXELOS.

Provides the set of best practices from public private sectors world wide.

ITIL® is aligned with various international quality standards including ISO/IEC 20000.

ITIL® framework is intended to enhance the quality of IT service management

within your individual organization.Copyright BOOSTurSKILLS 2014


ITIL® Levels



ITIL® Intermediate

ITIL® Intermediate comprises of modular structure with different focus in each module

Two modules under Intermediate framework : 1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area) 2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or more processes)

Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual Service Improvement.

Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support & Analysis, Planning Protection & Optimization.

Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.



ITIL® Intermediate -Capability OSA

ITIL Intermediate Capability Module- Operational Support & Analysis (OSA)

Provides deep level of understanding of ITIL ®processes and roles, how they are implemented and how they interact.

Helps candidate to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL® processes.

Service Lifecycle module which would enhance your knowledge gained from this module is

: Continual Service Improvement (CSI) & Service Operation (SO)

Provide 4 credits under ITIL® Intermediate capability stream.



BOOSTurSKILLS Training Benefits

Enhances knowledge from proven best practices in the delivery or support of IT services.

Get trained by Trainers having more than 15 years of industry experience & become well versed with quality IT service delivery.

Avail course ware in line with ITIL® – Framework, Version 2011.

Get exam guidance & project management tips from Subject Matter Experts(SME).

Be part of Domain Specific Professional network (ProNet) group & explore your knowledge with latest updates.



Preferred for

Individual with ITIL® Foundation & wish to advance to higher level of ITIL® certification. Security Administrator IT Operations Manager Database Administrator Service delivery Manager.

Operation support team member. (Event Management Process, Incident Management Process, Request Fulfillment Process,

the Problem Management Process, the Access Management Process, the Service Desk, Technical Management, IT Operations Management

and Application Management)

Project Manager. Program Manager. Team Lead. Functional Manager. IT Manager. Business continuity Manager Individuals who require a deep understanding of the ITIL Certificate in Operational Support

& Analysis processes and how they may be used to enhance the quality of IT service support within an organization

*This may include, but is not limited to, IT professionals, business managers and business process owners*



Certification Eligibility CriteriaEducation

BackgroundBachelor’s Degree or more or global

equivalent university degree.

Pre requisite CertificationITIL 2011 FOUNDATION

Certificate.

Project Management Education

Not Required

Experience: Preferably TWO

years of experience in an IT Service Management environment.

Training Attended Training from an

Registered affiliated training Organization like

BOOSTurSKILLS



BOOSTurSKILLS course Structure

Introduction to Operational Support and Analysis.

Event Management.

Incident Management.

Request Fulfilment.

Problem Management.

DAY 1




Access Management.

The Service Desk.

Functions & Role.

Technology and Implementation considerations.

DAY 2




Doubt Clearing session, overall summary.

Exam Preparation and practice tests.

2 Mock Exam.

DAY 3



ITIL® Intermediate Capability OSA Exam Overview

Exam Duration : 1.5 hour

Question type: Multiple choice with Scenario.

Passing: 70%


For More updates & Training calendar Contact/Registers with us @ info@boosturskills.

com Contact us @

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25746500

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Disclaimer-ITIL® is a registered trade mark of AXELOS Limited