1. BEHAVIORAL RESPONSES THREE FORMS OF RESPONSES Created by:
Isadora Rocourt
2. ASSERTIVE Responding in an assertive manner will contain
various acts and responses that will provide you with an
opportunity to be heard, validated and respected. It usually ends
with a form of assertion. In dealing with being assertive, one
needs to acknowledge and understand their tone of voice,
terminology usage and body language. This will help others
understand how an what they are trying to convey through
conversation.
3. EXAMPLE An example of an assertive response would be as
follows: This project is important because it will determine your
bonus incentive at the end of the year.
4. PASSIVE-AGGRESSIVE This refers to an act of communication
that is considered indirect and hostile. It is usually communicated
in a confusing manner, where the message can be interpreted in
different ways. In being passive-aggressive, one should take a step
away from a conversation and try to put their emotions or notions
on the side or under control before hearing what another person has
to say. Once they have taken the time to regroup themselves, they
can then try to have a conversation with someone and take just the
request for what it is.
5. EXAMPLES An example of a passive aggressive response would
be as follows: Oh, you just want everything to be perfect.
6. AGGRESSIVE To act or respond in a way that is intended to
increase social superiority amongst an individual or group. It is
usually conveyed in a manner which consists of a hostile, raised or
forward tone of voice. When acting in an aggressive behavior, one
must understand that they are not only setting a standard of
confusion or fear for other individuals to communicate with them;
but they are also creating a barrier for themselves in dealing with
other people. Should they want to interact or have to initiate
projects with others, it is going to be difficult for the other
person to respond to them. Making the cycle repeat.
7. EXAMPLES An example of an aggressive response would be as
follows: Your work needs to be up to company standards, or there
will be consequences.