Welcome introNetworksCommunity Managers!

SITEconnect:A community for SITE learning

professionals

Presented by:Sandy MastersVolunteer Community Manager

Topics – Increasing Membership:•STAR (Situation, Tactics, Action, Results)•Ambassador Program•Idea for community engagement•First Friday’s – Training •Advertising in InSITE & Webinars•Challenge – Growing membership at the

same time as building a thriving community

STAR

•Situation – Society of Insurance Trainers & Educators has almost 1000 members; many factors contributed to the need for an online social networking tool.

•Tactics – Roll-out; Ambassador program•Actions – First Fridays; consistent

messaging•Results – 307 members have created

profiles; 45 SITEconnect Ambassadors

Ambassador Program

•Monthly meetings online•Created SITEconnect Ambassador Group•Recognition•Special Ambassador ribbons for

conference

Community Purpose

•To create a place for SITE members to share information and resources as we discover them. This collective collaboration on learning tools and resources will enable us to improve our performance in a way that we could not do alone.

Modes of Interaction• Viewing activity: people are drawn to a

community and the information the community creates by their sense of usefulness of the information

• Writing: posting activity is higher for those who participate in offline meetings around the community

• 90-9-1 Rule – Need the Ambassadors Help!

Source: http://blog.jackvinson.com/archives/2007/02/03/encouraging_participation_in_virtual_communities.html

SITEconnect Components• My Profile• Connections/Search• Help• Groups• Resources

▫ Attachments▫ Internet sites▫ Really Simple Syndication (RSS Feeds)

• Forums

Importance of Completing Tags

Need tags to be seen on pin map

Word Selection – Top Tags

Log-Ins By Date

Contributions of a SITEconnect Ambassador•Posting and monitoring a Forum Topic•Posting a Resource•Reaching out to another SITE member•Becoming a Group Manager•Write an article for InSITE

Ideas for Community Engagement•Example that came from an Ambassador

First Fridays - Training•Personally

invite all new members to SITEconnect intro webinar

•Held monthly•From

website:

Advertising in inSITE/Webinars

Continuing Challenge•Growing membership at the same time as

building a thriving community•We have to remember that not all people

understand how to use social networking tools to solve problems

•We need to teach people how to connect, communicate and collaborate in new ways to make their job easier

•Social Networking Community Managers are pioneers!

This presentation is available on Slideshare•www.slideshare.net/sandramasters