1

LIBRARIES, INFORMATIO

N CENTERS AND ITS

USERS

By Geraldine Garay Mallo

2

Refers to the theory and practice of providing services that link information seeks to information sources

Providing an information service calls for information specialists, librarians, information brokers or other type of information providers to act as intermediaries

Information Service

3

OralDocumentary

Audio-Visual

Digital

Forms of Dissemination of Information

4

UserUtilization of resources

Education and training of information specialist

Establishing and running a full range of quality services

Information Service is concerned with:

5

Computerized Information Services

Library/Information Center-Based Information Services

Types of Information Services

6

Online Information Services – provided by organizations like DIALOG and INFOLINE

Computerized Information Services

7

These organizations buy databases on many subject fields, mount them on host computers, and allow remote access to them by users for a fee.

8

are computerized or machine-readable equivalents of abstracting/indexing journals, directories, handbooks, data compilations etc., which are searchable online via WWW or through other types of information networks

Database and databanks

9

10

11

Interlibrary Loan

Circulation of Library Materials

Provision of Microforms

Remote transmission of document

Provision of Preprints and Reprints

News ReviewsPress ClippingsTranslation Services

Clearinghouse Services

LIBRARY/INFORMATION CENTER BASED INFORMATION SERVICES

1. Dissemination of Primary Products

12

13

Online Public Access Catalogue (opac)

14

Circulation of Library Materials

15

Provision of Photocopies

16

Remote Transmission of Documents

17

News Reviews

RSS(Really Simple Syndication)

18

Press Clippings

19

Translation Services

20

Referral Services Current Awareness Services List of Acquisition Bulletin of tables of contents Bibliographic Bulletins Indexes Selective Dissemination of Information

Retrospective Search Services

2. Dissemination of Secondary Information

21

Retrospective Search Services

22

Reference Services Question-answer

Services Data Banks Analysis of

Information Consolidation of

Information Evaluation of

Information Repackaging of

Information

2. Dissemination of Secondary Information

23

Liaison ServicesFlash InformationDissemination through direct contact

The mass mediaFeedback from users

3. Dissemination of Tertiary Documents

24

Users may be limited by the organization they work for, the nature of their work or profession, their age, sex, or other social groups and so on.

Users and their nature

25

Overall familiarization with the problem and problem statement

Gathering scientific knowledge about the subject of the study

Coordination and interpretation of scientific data

Formulation of the problemProving the working hypothesisStatement of conclusions and recommendations

Description of the research results

Information needs in scientific and technological research

26

Education, training, experience Position and nature of the user’s job Role of user in a group Subject interest of the user Language preference of the user Level of IT literacy Professional bodies of which the user is a member

Others…

Info about individual users

27

Feature of the World of Information

Users’ Difficulties Information Service/System Capability

Generators and users of Information are usually located a distance apart

Awareness of information generated is difficult

Current awareness services, extension services, publication and publicity

Cumulation of information into vast quantities

Overabundance, need for selection

Indexing, classification and storage systems, reference services

Accelerated growth of information; increasing rate of obsolescence

Obtaining information quickly for specific problem area

Reviews, state-of-the-art trend reports, digests, information analysis and evaluation

Interdisciplinary nature of information

Can specialize only in a restricted subject field

Indexing techniques to interlink subjects; information analysis and enquiry service

Information users’ problems and ways by which information services minimize difficulties

28

Information users’ problems and ways by which information services minimize difficultiesFeature of the World of Information

Users’ Difficulties Information Service/System Capability

Multiplicity of languages

Familiar with only one or a few languages

Translation Services

Wide range of standards and modes of presentation of ideas

Only some standards and patterns are convenient for users

Selection and presentation or repackaging according to users’ needs

Wide variation in quality and reliability

Difficulties and inadequacy of time for evaluating and selecting

Information and data analysis and evaluation

Delays in final stage of document provision

Difficulty in obtaining copies of required documents

Obtaining copies of documents, reprographic facilities

29

THANK YOU!