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Increasing student satisfaction by closing the feedback loopUnitu
veryIncreasing Student Satisfaction by Closing The Feedback Loop
www.unitu.co.uk@OfficialUnitu
www.unitu.co.uk
ABOUT UNITUABOUT UNITU
Unitu were winners of SOSI and funded £5k
Unitu funded further £25kand mentioned in THE
Unitu is now promoted and distributed to Jisc’s members
Unitu is a quality assurance software that allows
HE & FE institutions to increase student satisfaction by enabling them to collect and
act on student feedback in real time.
NSS
Student voice [new section]
23. I have had the right opportunities to provide feedback on my course24. Staff value students’ views and opinions about the course25. It is clear how students’ feedback on the course has been acted on26. The students’ union effectively represents students’ academic interests
CLOSING THE FEEDBACK LOOP WILL BUILD STRONG ACADEMIC COMMUNITIES OFTRUST AND TRANSPARENCY.
WE BELIEVE KNOW….
Student Rep System
Surveys
SRS
End up with a system that looks like this…
Which is costing a lot of…
£TIME MONEYDISENGAGED
STUDENTS & REPS
ABOUT UNITUOUR SOLUTION
Unitu solves these problems by allowing students and staff to collectively raise and
resolve issues in real time.
Closing the feedback loop increasesstudent engagement
When staff provided a status update, it caused
students to log in and see what happened.
[15/16] Out of the 8 institutions (7, 000 students) using Unitu…
50%+ users haveactivated their
accounts
Over 1,000 are
monthly active users
100% issues raised to staff
have been dealt with.
90% of reps are monthly active users
Thank YouQuestions & Answers
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