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Inbound call Scripts
© 2013 Regalix Inc. Confidential. All rights reserved 1
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 2
Consultant
Google Rep
Thank you for calling the tag implementation team my name is Seth.
Hi this is Avery from Google I have an advertiser on the line who is looking to set up re-marketing on his website
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 3
Consultant
Google Rep
we will be glad to do that.
Do you need any details from me? I have submitted the form already
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 4
Consultant
Google Rep
Yes, Could you please help me with the customer ID
The customer Id is 123-123-1234
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 5
Consultant
Google Rep
I have the details here please transfer the call
Introduces the advertiser with the consultant and transfers the call
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 6
Consultant
Advertiser
Hi John how are you?
I am good so, you are going to help me install on the code on the website
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 7
Consultant
Advertiser
Yes, John do you make changes to your website or somebody else does it for you
I make the changes.
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 8
Consultant
Advertiser
Is this the right time for us to go over the details and make changes on your website?
Yes
Consultant: Proceed with the installation.Post Installation is completed: -
© 2013 Regalix Inc. Confidential. All rights reserved 9
Consultant
Advertiser
Is there anything else I can help you with?
No
Thank you for your time and have a nice day.
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 10
Consultant
Thank you for calling the tag implementation team my name is Seth.
Hi this is Avery from Google I have an advertiser on the line who is looking to set up re-marketing on his website
Google Rep
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 11
Consultant
we will be glad to do that.
Do you need any details from me? I could not submit the form
Google Rep
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 12
Consultant
Yes, Could you please help me with the customer ID?
123-123-1234
Google Rep
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 13
Consultant
Could you help me with the Advertiser’s Company Name?
View sonic
Google Rep
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 14
Consultant
Could you help me with the first and last name of the advertiser
John Smith
Google Rep
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 15
Consultant
Could you please help me with the advertiser’s Phone no and e-mail address
123-123-1234 and [email protected]
Google Rep
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 16
Consultant
Advertiser’s role in the company?
Owner
Google Rep
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 17
Consultant
Great we have the required details now. Please transfer the call
Introduces the advertiser with the consultant and transfers the call
Google Rep
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 18
Consultant
Advertiser
Hi John how are you?
I am good so, you are going to help me install on the code on the website
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 19
Consultant
Advertiser
Yes, John do you make changes to your website or somebody else does it for you?
I make the changes
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 20
Consultant
Advertiser
Is this the right time for us to go over the details and make changes on your website?
Yes
Consultant: Proceed with the installation.Post Installation is completed: -
© 2013 Regalix Inc. Confidential. All rights reserved 21
Consultant
Advertiser
Is there anything else I can help you with?
No
Thank you for your time and have a nice day.
