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Implementing the READ Scale©:
An Additional Measure of Reference Interactions
Kelsey Cheshire and Emily Porter-Fyke
What is READ©?
Reference Effort Assessment Data
Available at readscale.org
Developed by Dr. Bella Karr Gerlich
6-point scale based on effort of
interaction
The Original READ Scale©
1. No consultation of resources
2. Nominal resource consultation
3. Using ready reference resource materials
4. Referring to multiple resources
5. More substantial effort and time
6. Can't be answered on the spot
UNCG Adaptation
Our strategy for implementation
Interns or student workers make great guinea pigs!
Desk cheat sheet
(tinyurl.com/uncgreadscale)
Image courtesy of unicorngrease.tumblr.com
UNCG Data• Almost 12,000
READ reference transactions logged so far
• How does it give perspective to reference interactions?
• How can we apply it in the future?
Captain Ray Holt from the TV show Brooklyn Nine Nine viewing the movie Moneyball
1 2 3 4 5 6
56
43
26
17
25
05
91
8
57
6
Read Scale Numbers by UsageN: 11,746
Directions and General Info2%
Reference94%
Service0%
Technology4%
4-Level Reference Interactions
Directions and General Info ReferenceService Technology
Directions and General Info2%
Reference94%
Technology5%
5 and 6-Level Reference Interactions
Directions and General Info ReferenceTechnology
Directions and General Info58%
Reference19%
Service12%
Technology11%
1 and 2 Level Interactions
Directions and General Info ReferenceService Technology
Directions and General Info9%
Reference85%
Service2%
Technology4%
3 Level Interactions
Directions and General Info ReferenceService Technology
Conclusion
Individual Insight:
How interns/librarians differ in their treatment of reference interactions
Provides awareness of skill levels--where are we proficient? What do we need to improve on?
Departmental Insight:
Deeper understanding of reference interactions
Better comprehension of how/when we get reference questions (staffing, budgeting, etc.)
Testament to capability of interns
Any Questions?
Special Thanks: Kathy Shields, Jenny Dale, Amy Harris Houk, and of course, Dr. Bella Karr Gerlich
Contact Information:
Kelsey Cheshire [email protected]
Emily Porter-Fyke [email protected]
