Diploma in Business Skills

Accredited by

The Association of Business Practitioners UK

Office of Qualifications and Examinations Regulations in England

It consists of (8) individual business soft skills courses.

What is the Business Skills Diploma?

1. Business Communications.

2. Time Management in Business.

3. People Skills in Business.

4. Self Awareness and Personal Development.

5. Business Etiquette.

6. Information Technology for Business.

7. Marketing and Customer Service.

8. Business and Finance.

Modules Overview

Appreciate the importance of effective business communication and apply relevant skills.

Business Communications.

Purpose

Identify and appreciate the range of communication used in business.

Appreciate effective and ineffective communication. Identify barriers to communication. Understand how to conduct successful business

team meetings. Identify and apply techniques which will improve

your personal communication.

Learning outcomesAfter this module, you will be able to…….

To understand time management techniques for short, medium and long term and eliminate time wasting activities.

Time Management in Business

Purpose

Understand why time management skills are necessary.

Determine how to individually make the best use of time.

Identify ways in which you can eliminate time wasting activities in business.

Delegate tasks confidently. Use personal time management to achieve

strategic objectives.

Learning OutcomesAfter this module, you will be able to…….

To learn fundamental skills to effectively work with people in the aspect of motivation, team issues and conflicts.

People Skills in Business

Purpose

Understand why people skills are vital to organisational success.

Understand the importance of self Management and working with differences.

Indentify and deal with conflict confidently Work effectively in teams. Understand how to communicate effectively with

people.

Learning Outcomes

After this module, you will be able to…….

To focus on skills and techniques that assist with personal and team development.

Self-Awareness and Personal Development.

Purpose

Appreciate what is understood by self-awareness and personal development.

Understand the benefits of continual self improvement.

Identify ways in which you can develop a positive attitude and assertiveness.

Be confident in selling promotions and ideas. Understand how to build more effective business

relationships.

Learning outcomeAfter this module, you will be able to…….

To understand business etiquette and how to conduct business professionally.

Business Etiquette

Purpose

Be able to identify what is meant by business etiquette Understand the importance of both professional and

cultural expectations. Have the ability to respond in a professional manner to

customers and work colleagues. Appreciate and understand the differences in

electronic forms of etiquette. Have the ability to identify and be aware of the

importance of ethical business behaviour.

Learning outcomes

After this module, you will be able to…….

Information Technology for Business.

To explore common terminologies and to better understand the technical and management skills required in the IT and business environment.

Purpose

Understand IT and e-commerce in the business world.

Understand the benefits of a planned IT strategy. Identify ways to derive maximum benefits from

technology. Use business applications confidently. Understand the important issues in data protection

and security.

Learning Outcomes

After this module, you will be able to…….

To understand the importance of the customer experience and the important role it plays in business success.

Marketing and Customer Service

Purpose

Identify different customer segments and their needs. Understand the importance of developing positive

customer experiences. Determine the need to meet customer expectations. Outline the role of effective communication with the

customers. Understand the importance of planning and

organising daily routines.

Learning outcomesAfter this module, you will be able to…….

To increase awareness of common business language and equip learners with financial planning techniques.

Business and Finance

Purpose

Identify and appreciate everyday business terminology.

Distinguish between the various legal structures for business.

Appreciate the importance of transforming resources into goods and services.

Apply basic financial planning resources. Appreciate the main issues in managing a business.

Learning Outcomes

After this module, you will be able to…….

Learning & Teaching Methods

Learning & Teaching Methods

Lectures Tutorials Workshops Case Studies Hands on practical exercises

All modules consist of the following methodologies:

Single hardcopy book, test voucher and in-class training.

There are five (5) sections in each course book, each with their own learning outcomes.

20 hours of tutor-led training. 30 hours of self-directed study. Awards can be taken in any order.

Single Award Breakdown

Award certificate: will be issued by IBS upon the successful completion and testing of any award.

Diploma in Business Skills Successful completion of the 8 awards requires 400 hours of total learning, of which 160 hours are in class and 240 hours of self-directed study, as well as passing all 8 associated exams.

Certificate in Business SkillsSuccessful completion of the following 4 awards ◦ Business Communications.◦ Business Etiquette.◦ Information Technology for Business.◦ Business and Finance.

Certification Process

Benefits of the Business Skills

Diploma

Covers topics that are at the forefront of modern business techniques.

Ideal for those who wish to stand out from the crowd in their working environment.

High quality content. Outstanding learning materials. Robust assessment arrangements using Pearson

VUE Testing Centres (PVTC). Each Award comprises 50 hours of learning.

Benefits

Prepares employers and employees to compete in the global market.

Increases awareness of the needs of International customers.

A recognised UK accreditation in Business.

Benefits

Questions?