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HUIT 2014 Summer Town Hall
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JULY 23, 2014
HUIT SUMMER TOWN HALLPIPER AUDITORIUM, GSD
AgendaLooking back
FY14 in review
!Looking forward
HUIT Version 2.0
FY15 Goals
HUIT Re-Charge
Panel: Anne Margulies, Ben Gaucherin, Jason Snyder, Jim Waldo, Kelly Imberman
!The HUIT Cup
FY14 - An Incredible YearDelivered 65 services to 30,000 people
Processed 180,000 tickets
100 new hires and 63 promotions
Staff survey: 8 on a scale of 1-10 for courteous, thoughtful, and knowledgeable staff
$32 million in savings and cost-avoidance in the last three years
4 Strategic Programs up and running!
What People Are Saying…“Thank you, HUIT Support Services! It is amazing to have such resources rallied to help us.”
“I must say I was blown away by the collaborative response put forth by your ATS team. Each person played a key role in resolving our PeopleSoft problem. It was a fantastic display of partnering, knowledge sharing, and dedication given by all involved.”
“We have been extremely happy with all of out interactions with ATG and other groups on campus. They have been an absolute godsend with our course this semester.”
“I love it here. You all are so nice, helpful, and accommodating. I was previously at another Ivy League university and their IT department was nice enough, but it is NOTHING like your team.”
“I was extremely impressed with your professionalism and responsiveness to our critical efforts to recover an extremely sensitive and important directory.”
!
Three years ago…There was no… !
• HarvardX/EdX • MGHPCC • ServiceNow • Library Portal • Gmail for Harvard • ePerformance • IT Summit • and more…
The 5-Year Plan
HUIT Mission
To assure Harvard’s leadership in IT: !We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.
HUIT Vision !
We aspire to build an organization with: !• Committed and skilled people accountable to Harvard’s mission and
serving faculty and students;!
• Simple processes making it easy to work with us, do our jobs, and deliver results; and
!• Innovative technology that is the right technology for the right reasons,
including prudent experimentation
HUIT Mission
To assure Harvard’s leadership in IT: !We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.
HUIT Vision v2.0 HUIT will deliver:!• new applications and services rapidly & seamlessly through greater maturity in:
• ITIL • Agile • Project Management !
• all new applications and 75% of existing applications in the cloud !
• FAS and CA IT plans aligned with CIO Council Strategic Plan and School IT plans!
• simple financial model to improve decision-making!
• robust people plans to enable a nimble, embedded, and empathetic workforce
Service Delivery Deliver IT services that meet the needs of faculty, students, and staff
HUIT Workplace Support Provide essen9al tools and support for HUIT staff
Strategy, Planning, and Policies Develop University IT strategies, plans, and policies
Capital Investments and Program Management Enable strategic investment and implementation of IT
9. Manage CA decision-‐making and oversight for capital IT investments
10. Develop a Project Management Office to support and oversee projects across HUIT
11. Advance and implement strategic iniFaFves o Student InformaFon System o IdenFty and Access Management o Teaching and Learning Technologies o InformaFon Security
1. Provide operaFons and maintenance support for HUIT’s exisFng services, including growth
2. Enhance services and service delivery 3. Experiment with new technologies and service delivery models 4. Strengthen IT Service Management processes
12. Foster HUIT values: user-‐focused, collaboraFve, innovaFve, open 13. AUract, develop, and retain top talent 14. Manage mulFyear budgeFng, forecasFng, and financial planning processes 15. Improve internal and external communicaFons
Enduring Goal Framework
5. Lead process for University IT strategic plan 6. Refine HUIT’s risk miFgaFon process 7. Establish technical architecture standards and policies 8. Coordinate IT plans for CA, FAS, and Library
HUIT FY15 Top Ten Goals1. Develop cloud team and service offering!2. Establish DevOps team and service offering!3. Promote ITSM maturity to strengthen service delivery!4. Establish an enterprise IT architecture (EA)!5. Enhance PMO!6. Deliver the Teaching & Learning Technologies program on time and on
budget (TLT)!7. Provide provisioning and authentication support for the university (IAM)!8. Roll out Office 365 to all Schools (Collaboration)!9. Deliver the Student Information System program on time and on budget (SIS)!10. Simplify financial models to enable decisions and investments
HUIT FY15 Top Ten Goals1. Develop cloud-based networking services!2. Establish DevOps team and service offering!3. Promote ITSM maturity to strengthen service delivery!4. Establish an enterprise IT architecture (EA)!5. Enhance PMO!6. Deliver the Teaching & Learning Technologies program on time and on
budget (TLT)!7. Provide provisioning and authentication support for the university (IAM)!8. Roll out Office 365 to all Schools (Collaboration)!9. Deliver the Student Information System program on time and on budget (SIS)!10. Simplify financial models to enable decisions and investments
HUIT FY15 Top Ten Goals1. Develop cloud-based networking services!2. Establish DevOps team and service offering!3. Promote ITSM maturity to strengthen service delivery!4. Establish an enterprise IT architecture (EA)!5. Enhance PMO!6. Deliver the Teaching & Learning Technologies program on time and on
budget (TLT)!7. Provide provisioning and authentication support for the university (IAM)!8. Roll out Office 365 to all Schools (Collaboration)!9. Deliver the Student Information System program on time and on budget (SIS)!10. Simplify financial models to enable decisions and investments
HUIT Re-Charge
1. Personal time management • Discuss time management practices that will work in your
teams (e.g. Meeting-free time blocks, sanity breaks) !2. Effective meetings
• Come in with clear agendas, leave with action items • Allow at least 10 minutes to get to the next meeting
!3. Minimize after-hour and weekend emails
Panel DiscussionAnne Margulies University CIO
!Ben Gaucherin
Deputy CIO !
Jim Waldo Chief Technology Officer
!Jason Snyder
Managing Director, Architecture & Engineering !
Kelly Imberman Director, Human Resources
THE HUIT CUP
Congratulations Joel Fanton!
Congratulations to all who were recognized in 2014
Joel Fanton - HUIT Cup
Joseph Hardin - HUIT Cup !
Olga Dadasheva - HUIT Cup !
Shannon Rice - Dean’s Distinction !
Albert Burns - Harvard Hero !
Matt McDonald - Harvard Hero !
Michael Vandermillen - Harvard Hero