How combining the methodology of PRINCE2 and the framework of ITIL can enable your organisation/team to be stronger, better and more effective

Why combine ITIL® & Project Management (PRINCE2®)

P R E S E N T E D B Y PA U L W I G Z E L

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W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 52

R e m e m b e r, r e m e m b e r t h e 5 t h o f N o v e m b e r – g u n p o w d e r, t r e a s o n a n d p l o t

Purpose of this webinar

ITIL® Expert & PRINCE2® Practitioner

Now i f Guy and h is men had used both Pro ject management and Serv ice management combined…the outcome may have been very d i f ferent !

P A U L W I G Z E L


Basics

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PRINCE2®

• A methodology consisting of 7 processes

• Start Up• Initiate a Project• Controlling a Stage• Managing Stage Boundaries• Managing Product Delivery• Closing a Project • Directing a Project

ITIL®

• A framework consisting of 20+ processes, in five lifecycle phases

• Service Strategy• Service Design• Service Transition• Service Operation• Continual Service Improvement


PRINCE2®

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The ITIL® Service Lifecycle

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P R O J E C T D E L I V E R Y S E R V I C E S U P P O R T


Fundamental differences

In ITIL® one of the most powerful processes is Change management • Nothing in the live/production environment changes without the authorisation of

Change management.

• Change management is supported by the underpinning discipline that is Service

Asset and Configuration Management (SACM) by storing information in the CMS

In PRINCE2® Configuration Management is king.• Change management manages changes to the requirements and products stored

within the Configuration Management System

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There is only one…and it isn’t that fundamental…

https://www.ilxgroup.com/uk/individual/training/itil

https://www.ilxgroup.com/uk/individual/training/prince2


Crossovers

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PRINCE2® ITIL®Senior User Service Owner

Customer Customer

Project Executive Service Portfolio Manager(Design Coordinator and Transition Planning and Support manager)

Business Case Business Case

PID SDP

Managing Stage Boundaries Change Evaluation

FOAR CSI register

Project Board CAB and Change Authority

Team Managers Technical/Application and/or Operational Mgt

Configuration Librarian Configuration Librarian




What does utilising both mean to projects?

Imagine you are managing a building project building 250 houses in the south of England…

You have the design, the architects plans, and a contractor ready to start the build – as Team managers in your project.

• But what happens when the build is finished? • Who is going to look after the site? • Who is going to maintain it?• When will they take control of the day to day?

When all 250 houses are finished or perhaps as each tranche is released for sale, someone has to look after the new homes, roads and utilities?



So if they were both being used…

We have the project product description, the acceptance criteria, the business case, the financial management and the service charter.

The design, the architects plans, and a contractor ready to start the build

This is the creation of the PID or the SDP, managed by the Project manager/Design coordination.

To get to this point from an ITIL® perspective would include Availability management, Capacity management, Information security management, Service level management and Supplier management.

If they are involved in the planning and design, there is no reason why they cannot help deliver and manage the service after the building (transition).

You have a clear idea what is being built – Initiating a Project and Service Strategy



Once each stage completes a review takes place (MSB), business case, risk log assessed and decisions taken as to whether that has indeed been finished and whether to move onto the next stage.

ITIL® processes Change evaluation is reviewing the predicted against actual delivery, and offering recommendations to the change authority (project board) –same as MSB?

Information and actuals are recorded in the Configuration Management system – same?


The design, the architects plans, and a contractor ready to start the build

This is the creation of the PID or the SDP, managed by the Project manager/Design coordination.

In ITIL® the SDP is passed through to the Change Management team who utilising the Release and Deployment and Testing and Validation processes (Teams with Team managers?) deliver into production exactly what was designed in the SDP* (MPD)

*unless errors are detected and corrections need to be made.



As the products/service is being built and tested should there be any requirement for advice then under PRINCE2® the advice of the Project Board or Corporate /Programme Management is sought (DP). Under ITIL® any process can be approached for help in any stage of the lifecycle. Specific expertise is sought from the Functional units.

In our house example this could be structural engineers, suppliers, and specialist groups e.g. archeological groups, environmental specialists..etc

Functional Units• Technical Management• Application Management• IT Operations Management – IT Operations control and

Facilities Management• Service Desk




But what happens when some of the build is finished?

In ITIL® Release and Deployment oversees the transition into ‘production’ and provides early life support until the Service Operations team is ready to take over the day to day running (sign off). The service acceptance criteria is recorded in the SDP in Service Design stage.

This is where the SDP is completed, all issues, problems and errors either corrected (Known errors) or accepted as a risk.

In PRINCE2® this is the completion of the stage, or even (CP) the closure of the project, with the risk log, issue log being closed and the FOAR report being produced.




So now we have some building still in progress but also some finished, indeed some living in the finished properties…

Who is going to look after the site? Who is going to maintain it?When will they take control of the day to day?

This is where the balance tilts more towards ITIL® and further from PRINCE2®Support of the site, service, product is easy…if we new what we are getting, when it is arriving, how it was built, what was the rationale behind the build and what is the business value of the final ‘whatever’.

In ITIL® Service Operation looks after the day-to-day Incident management, Problem management, request fulfillment and event management …actively helping to deliver what the strategic teams asked for.



Nothing goes perfectly even with both PRINCE2®and ITIL® involved.

Prince caters with this occurrences with Tolerances, concessions and change requests.ITIL® deals with the change requests via Change management

If however we find ourselves in the final stage of the project (CP) and/or all of the building has been finished/in early life support.

PRINCE2® suggests a FOAR (follow-on-action-recommendations), ITIL® recommends the use of a CSI (continual service improvement) Register - A list of opportunities to improve with a recommendation.

Who makes these decision – The Senior User – or in ITIL® the Service owner – those accountable for the delivery of the service.

Snaggings…



So…Both ITIL® and PRINCE2® have a heavy focus on VALUE. Both strive to do better In PRINCE2® there is the review of quality at each stage boundary, lessons identified/learned is part of both the checkpoint and highlight reports, as well as a part of any FOAR.

There is also the benefits review at the end of the project (CP).

In ITIL® there is CSI – Continual service improvement- review at each stage…how could we do better, faster, cheaper… and looking back at the end for lessons learned and benefits obtained… Are these not all the same?


So to conclude

Can we continue to not use both

PRINCE2® & ITIL® together? Of course you can!However using both should make your projects and deliverables easier and your teams stronger, better and more effective.

Humanity is looking to explore Mars, sending people, to live.

How can you plan and execute that project without substantial involvement from people ultimately supporting the new planetary community?

You could… but if you did use both approaches …the chances of success increase massively

PRINCE2® is a reg is tered t rade mark o f AXELOS L im i ted . IT IL® i s a reg is te red t rade mark o f AXELOS L im i ted .


Courses available at ILX Group

PRINCE2®• Learning options

(P2F/P2P/classroom/eLearning/blended)• Price: from £299• UK classroom courses available in: London, Leeds,

Bracknell, Birmingham, Nantwich, BristolITIL® Foundation• Learning options (Classroom/ eLearning)• Price: from £299• UK classroom courses available in: London, Nantwich,

BristolITIL® Intermediate (Lifecycle/Capability)• Learning options (Classroom)• Price: from £1040• UK classroom courses available in: London




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How combining the methodology of PRINCE2 and the framework of ITIL can enable your organisation/team to be stronger, better and more effective