Presented by,

S.Backia Lakshmi

F1 Batch

Staff in Charge: Mr.Vasanth

INTRODUCTION

From the HOSPITALITY I have learnt lots and lots of information about hotel industry, restaurants , how to serve the people ,how to be a hotelier and what are the responsibilities of the front office executive and more information. It helps me to present me as a professional person in front of this industry.

TAJ HOTELS The Company opens its first hotel, the "Taj Mahal Palace“

It has played an important role in launching several of India's key tourist destinations, working in close association with the Indian Government in Mumbai, India

It also began its business in metropolitan hotels in the 1970s, opening the five-star deluxe hotel Taj Coromandel in Chennai in 1974.

During the 1990s, the Taj Group continued to expand its geographic and market coverage in India

Hotels operated by the Taj Group internationally are located in US, Australia, Dubai, Maldives, Malaysia, Sri Lanka, the United Kingdom, Yemen and Zambia.

HILTON HOTELS Founded in 1919 by Conrad Hilton. Hilton bought

his first hotel, the Mobley Hotel, in 1919 in Cisco, Texas.

The first hotel to bear the Hilton name was the Dallas Hilton, a high-rise that opened in Dallas, Texas in 1925.

In 1954 Hilton hotels bought the Statler Hotel chain, making it the largest hospitality company in the world.

In 1954, at the Caribe Hilton Hotel's Beachcomber Bar in San Juan, Puerto Rico, Ramon “Monchito” Marrero created the Piña Colada.

TAJ HOTELS

Budjet:. All rooms have been refurbished and include all the superior room guest amenities. 

Luxury Suites : Spread over 950 sq ft (1 bedroom + 1 drawing room + 1 dining room + 1 powder room + 1 bathroom), spacious. Luxuriously appointed with central air conditioning and electronic safes.

Semi luxury : Spread over 1,250 sq ft (2 bedroom + 1 drawing room + 1 dining room + 2 bathrooms), spacious. All rooms enjoy data port facilities, 2 LCD / Plasma screens, direct dial telephone, tea and coffee maker, stocked mini bar, a hair dryer and a fax machine in the rooms. 

HILTON

Budjet: All rooms have been refurbished and include all the superior room guest amenities. 

Luxury :The suite features has multiple city and water views. The private king bedroom includes a shower and bathtub, high-speed internet access. An additional full bathroom allows enough room to spread out and fully enjoy your stay.

Semi luxury: This unique layout provides rooms with spectacular views of the city. Each guest room offers a high-definition LCD TV, Hilton clock for portable MP3, work desk with desk-level outlets and with coffeemaker and mini bar.

SERVICES AND FACILITIES

swimming pool fitness center beauty parlor barber shop travel desk car rental book shop shopping arcade currency exchange doctor-on-call steam, sauna, Jacuzzi

and gymnasium

Automated Teller (ATM) Bar Area Concierge Desk Foreign Currency

Exchange Gift Shop Guest

Activity/Recreation Desk Laundry/Valet Service Room Service Safety Deposit Box

TAJ HOTELS HILTON HOTELS

A CVGR GUEST

Name of the guest :Mr. RAJESH Type of guest :CVGR(company volume

guaranteed rate) Purpose of visit :Business client meeting Date of Arrival :02-02-2011 Date of Departure :05-02-2011 Mode of payment :B.T.C (Bill to company) Request :Airport pick-up & drop Type of room :Standard Room rate : 4800+Taxes

SERVICES PROVIDED BY FRONT OFFICE AND HOUSEKEEPING TO THE CVGR

PRE ARRIVAL STAGE : The guest’s senior manager has called the hotel and booking a room for his staff for the purpose of business client meeting.

ON ARRIVAL STAGE :

welcoming the guest

welcome drink served

handling the key cards and welcome cards

bell boy used to carry his luggage

They present the pre-registered GRC for the guest signatures

ON STAY : Various types of services was provided during the guest stay. And for this type of guest conference hall should be provided.

DEPARTURE STAGE : preparing bills bell boy carry’s the guest luggage to

the lobby. mode of payment (bill to company)

AFTER DEPARTURE STAGE : They update the bill status and about the guest’s check-out to the reputed company.

WHY HOUSEKEEPING DEPT CONSIDERED TO BE BACK BONE OF A HOTEL

Its one of the most integral dept with in the hotel, the housekeeping dept is responsible for the care & upkeep of all guestroom & public spaces.

No one wants to stay in a dirty place if it is It means a loss of business.

A more pleasant environment improves guest satisfaction and can increase guest’s use of services and frequent visits.

The impact of the housekeeping function on the success of a hotel’s operations cannot be underestimated

AMENITIES PROVIDED BY THE HOUSE KEEPING

Mini BarSmoke DetectorsTelevisionWork Des

Bath Tubsatellite TVDataportWake-up Service

Laundry/Valet ServicesSafe Deposit BoxSecretarial ServicePhone Service

BarDoormanDry Cleaning Service

Advantages

Reduced staff/cost User friendly Global

Connectivity Review Access to different

areas Sharing data's Efficiency and

flexibility 

Loss of data Manual entry

errors High Investment Maintenance cost Computer

Knowledge

PROPERTY MANAGEMENT SYSTEM

Disadvantages

FUTURE OF DOMESTIC HOSPITALITY

•   Change in standards of living so that the people can afford even the five star hotels easily.

•   More income from the hospitality helps in improvement of the indian economy.

•   Better education in the hospitality industry can bring the development

.

Great number of tourist travellers is helps to increase in high occupancy rate.

•   Long leisure time.  

•   Aging population.

THANK YOU