CoordinationHady Tarek

The synchronization and integration of activities, responsibilities, and command and control structures to ensure that the resources of an organization are used most efficiently in pursuit of the specified objectives. Along with organizing, monitoring, and controlling, coordinating is one of the key functions of management

Definition

The Five Whys Technique can be used to identify the root cause(s) of a problem. Often, what appears to be a problem is actually a symptom (sign, indication) of a bigger issue that needs to be resolved. You can use this technique to help determine the reason the problem exists by asking “why” certain things have occurred. Generally, you should be able to reach the root cause(s) after asking a series of five whys; however, the number can vary depending on the situation

FIVE WHYs TECHNIQUE

The PROACT Technique encourages a thorough problem solving approach. The problem is examined in detail and potential solutions are carefully reviewed before any decisions are made. Answer the questions in each of the steps to work towards a solution

PROACT TECHNIQUE

It can be helpful to include a variety of people and ideas in the problem solving process. The Creative Technique uses group work and brainstorming to develop solutions

CREATIVE TECHNIQUE

The Collaboration Technique also involves group work, but is more focused on dealing with sensitive issues that involve a variety of people and perspectives. It encourages respect and understanding for everyone involved in a situation.

4 COLLABORATION TECHNIQUE

The PDCA Technique is focused on continuous improvement. Rather than solving a problem after it has happened, this technique anticipates how a situation or process can be improved so that problems can be avoided.

PLAN • Identify a process or situation that needs to be improved. • Develop an action plan (solutions) to address it.

DO • Carry out the action plan. CHECK • Study the results of carrying out the action plan.

What did you learn? Were improvements made? ACT • Make a decision. If the action plan was successful,

use it to plan future improvements. If it was not successful, repeat the cycle and develop a new approach.

5 PLAN, DO, CHECK, ACT (PDCA) TECHNIQUE.

Active Listening

you will get more information from the people you manage

you will increase other trust in you you will reduce conflict You will better understand how to Motivate

Others you Will inspire a High level of Commitment

in the people you manage

Importance Of Active Listening

Hears the sound Superficial Understanding Easily Distracted Listens For Facts , as opposed to main

Ideas False “ Uh huhs ” Great Potential for miss understanding

The Marginal Listener :

actively hears Focus on Content Vs Feelings Logically , Emotionally detached Ignores non Verbal Can repeat words and facts , not meanings Anticipates and formulates reply Forms opinions Can Lead To Emotional Exchanges

The evaluative listener

Doesn’t Hear Others fakes attention Thinks of what to say Next Interrupts

The Non Listener

Empathetic , non evaluative Listens for Words and feelings , content

plus intent Gives Encouraging Verbal and Non Verbal

responses Watches for non verbal Reflects to clarify and confirm Probes For data

The Active Listener

“ A Good listener Tries to understand What the other person is saying . in the end he may disagree sharply , but before he disagrees , he wants to know exactly what it is ”

Kenneth A.Wells , American