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By Bonnie Swoger and Kim Hoffman At SUNY Geneseo, we wanted to know what students learned during reference transactions, beyond counts of reference questions or user satisfaction surveys. Building on library instruction assessment techniques, students answered a survey after each reference transaction that simply asked “What did you learn today from your meeting with the librarian?”
Citation preview
Going Beyond Anecdotes: Assessing Student Learning During Reference Transactions
Bonnie SwogerKim HoffmanSUNYLA 2012
What does this tell us? Not much
• Student enrollment• Student learning
outcomes• Student
engagement• Student success• Graduation Rate• Retention/
Efficiencies (getting students through faster)
• Faculty teaching• External funding• Faculty research
1. Student enrollment2. Student learning
outcomes3. Student
engagement4. Student success5. Graduation Rate6. Retention/
Efficiencies (getting students through faster)
7. Faculty teaching8. External funding9. Faculty research
In which of these areas does reference services have the most impact?
A small step…
Response rate
Walk-in Scheduled Appointments
Total0
50
100
150
200
250
300
Survey ResponsesTotal questions
20.08%
20.36%
19.44%
HistoryAnthropology
EnglishPolitical Science
PsychologySociology
CommunicationEducation
FrenchMusic
BiologyGeographyHumanities
ManagementPhysics
SpanishSpecial Education
0 2 4 6 8 10 12 14
Responses by Course
HistoryEnglish
AnthropologyPolitical Science
BusinessInternational Relations
BiologyCommunication
PsychologySpanish
Special EducationBiochemistry
ChemistryEconomicsEducation
FrenchGraduate Students
LiteracyMath
PhysicsUndecided
0 1 2 3 4 5 6 7 8 9
Responses by Major
• Evaluation of sources (General)– Types of scholarly articles (to include
different types of research studies – qualitative/quantitative)
– Peer review/Scholarly v. Popular– Evaluating websites– Reading level
• Finding Specific Material Type (General)– Books– Government Docs– Journal Articles– News Articles– Company/Business Info– Primary sources (historical)– Data– Maps
• Presenting information (General)
• Mechanics of Searching (General)– Boolean and truncation– Synonyms (brainstorming)– Subject heading vs. keywords– Narrower and broader search– Limiting results (i.e. date-sensitive, in a
foreign language)– Choosing appropriate databases– Choosing/narrowing a research topic– Citation tracking– Teaching a specific database [Name
database in notes]
• Citing Information (General)– Citation Style– Plagiarism/Paraphrasing
• Other (General)– Finding (physically) a particular item
Finding Specific Material Types (General)News Articles
Synonyms (brainstorming)Citation Style
Collaborative Tools (Google Docs)Evaluation of Sources (General)
BooksPrimary sources (historical)
Citation trackingNarrower and broader search
Boolean and truncationMechanics of Searching (General)
Teaching a specific databaseOther (General)Journal Articles
Choosing appropriate databases
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
What did you learn?
Extremely helpful. Immensely helpful. Very helpful. Huge help.I now will find my information much more quickly.How to research news articles from other countries.
Special thanks to the librarian for her excellent advise [sic] & patience assisting me in my search. Extremely helpful. Thank you.
I worked with a very patient librarian who appears to be very professional and well-experienced at what she does
The librarian showed me plenty of useful resources online for my sociology project. Very helpful and informative.
Aligning the data?
Closing the loop
Gather evidence
Interpret evidence
Implement change
Establish learning
outcomes
