Give a Little Bit

Using Lean Tools to Create Efficiencies in Acquisitions

…and Beyond

Lisa Spagnolo, University of California, Davis

Charleston Conference, November 3, 2011

it’s OK….

UC Davis Organizational Excellence Page http://oe.ucdavis.edu/

By Aram Bartholl http://datenform.de/mapeng.html CC BY-NC-SA 3.0

Give a little bitI'll give a little bit of my love to youThere's so much that we need to shareSend a smile and show you care

Collaboration, aka The Supertramp Application

1. Supertramp was a British band formed in 1969, with many hits in the 70s and 80s. See Wikipedia. Sigh.

The New Yorker, July 4, 2011. Used with permission.

Image removed due to presentation license duration.

Shelley Sweet at I4 Process http://www.i4process.com/

The Cross-Functional or “Swim Lane” Map

Roles

Tasks

“As Is” means “As Is”…

Issues Data

Improvements Differences

Park these:

The Customer Scorecard

CC BY 2.0 JD Hancock http://www.flickr.com/photos/jdhancock/4617759902/

“But it happens all the time!”

http://truckinthetree.com/

Back to the swim lane map…

Additional tags to indicate:

• Cycle and process times

• Pain points

• Errors and rework

• Wait time

• Key value-added steps

1 Quick Wins 2 Longer Term

4 Maybe… 3 Unlikely

Cheap and Easy

Expensive or Difficult

Value

High

Low

Other Tools:5 Whys: to get to the root cause of a problem

Fish Bone Diagram:

http://www.geekpreneur.com/improving-problem-solving-and-focus-with-fish-bone-diagrams

Please help….

…no, don’t.

Big wins can come from unlikely places…

Detroit, Michigan. “Office workers at the Chrysler Corporation…”

Library of Congress, Prints and Photographs Online (Public Domain Collection) http://hdl.loc.gov/loc.pnp/fsa.8d13521

Results: Making It Better

• A shorter cycle time

• A lighter process

• A transferable tool set

• Unexpected glory.

http://tshirtinsurgency.com/red-rover-t-shirt-0

Some Resources:

Daines, J. Gordon, III. “Re-engineering Archives: Business Process Management (BPM) and the Quest for Archival Efficiency.” The American Archivist, v. 74: 123-157.

Lisa Spagnolo

Acquisitions Librarian

University of California, Davis

lcspagnolo@ucdavis.edu

Thank you.