Generator guide 2012

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About GENERATOR

Getting started

The review

Scenarios

Resources

HOME

01 About GENERATOR

Using Generator you will be able to:• review your current deployment

of technology• reflect on the results• identify strengths and

opportunities to improve• develop plans for the realisation

of these opportunities.

Strategicleadership

Technology

Processes

Expertiseand skills

Learning Content

Information and data

Peopleand culture

Maximising your technological capability

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About GENERATOR

Welcome to Generator, the technology improvement leadership tool for further education and skills.

Generator enables you to improve your organisation’s strategic deployment of technology for the benefit of your learners.

Through this guide you will gain an understanding of Generator, how it can support you, your colleagues, your organisation and your learners to get the most out of your technological capability.

www.generatorfeandskills.com

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GENERATOR is...the technology improvement leadership tool for the further education and skills sector. The development has been led by Becta working with its national partners* and providers across the FE and skills sector.

Generator offers a review of your current deployment of technology, clearly demonstrating areas where technology is effectively used to achieve outputs. It further highlights areas where there are opportunities for improvement.

It is a powerful and flexible tool which can be used in a variety of scenarios, individually or in collaboration across teams, departments and sites.

Generator is more than a tool to help you improve the learner experience. Whilst this is extremely important, it also recognises the need for good ICT practice in business delivery.

Generator produces clearly laid out reports which you can use to compare with other departmental, organisational or team-generated results. Furthermore, you can access Generator’s extensive improvement content that links your results with information relevant to your sector, your needs and requirements according to your results.

*ALP, AoC, JISC RSCs, LLUK, LSC, LSIS, LSN, NIACE, Ofsted

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Your results and the improvement content together will fully inform your planning process to help you to make informed decisions regarding your application of technology to achieve your goals.

The process of using Generator effectively can be summarised as follows:

Start your review – quick or full?

Share and collaborate with colleagues

Develop and implement strategy

Finalise your answers, commit and compare your results

At this stage you can benchmark your results against peer organisations to better inform your planning

Reflect on your results – do you need to involve other managers

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How does GENERATOR work?Generator assesses your organisation’s level of e-maturity,*

helping you to identify your technological capacity, drawing out your technology strengths and identifying areas for improvement.

Generator is a holistic review tool which builds upon other similar tools for FE and skills providers such as ELPS and WELPS** to assess your use, and the impact, of technology.

* e-Maturity is defined as ‘the capacity of a learning provider to make strategic a n d effective use of technology to improve educational outcomes’.

** e-Learning Positioning Statement and Work-Based e-Learning Positioning Statement.

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The review processA review within Generator offers an overview of nine areas of your organisation’s operations, assessed against seven enablers of technology. Through a quick review you will be able to identify areas for improvement that you may wish to consider further by doing a more detailed full review.

The quick review enables you to quickly skim across all nine areas to identify the level of positive impact technology is having on each of these.

The full review enables you to drill down into these areas by looking at seven enablers that need to be in place for the effective use of technology.

The typical approach to using Generator is to do a quick review to identify areas for improvement and then a full review that drills down for further analysis.

Impact and benefits

Contexts

Strategy & leadership

People & culture

Expertise & skills

Technology & tools

Learning content Information & data Processes

Motivations

Capabilities

Quick

Full

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In order to map out your organisation’s level of e-maturity, you and your colleagues undertake a series of reviews within Generator that look at the nine areas of your organisation’s operations.

Nine areas of organisational operation

Generator allows you to assess your technological capability across nine areas of business and learner operations. These nine areas, divided into three themes, have been identified as key indicators for success in harnessing technology.*

See explanatory notes in Section 5 – Resources

Engaged and Empowered Learners

Informed Equitable Demand Access

Proactive Support

Enhanced Learning Experience

Tailored Content Flexible Delivery and Resources and Pathways

Personalised Assessment

E-Confident and Effective Provider

Confident Innovative use

Leadership and ResourcesWorkforce

of Self-Improving Organisations

*Harnessing Technology: Next Generation Learning 2008–14, Becta 2008

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Seven technology enablersEach organisational area is assessed against seven technological enablers.

Strategicleadership

to stimulate the use of ICT in learning

and management

Technology

Processes

Expertiseand skills

Learning Content


Peopleand culture

The development and management of learning content

Explicit knowledge which needs to be captured, organised, shared and used

The willingness to apply ICT

Hardware and software that support processes

Processes that support teaching and management

Tacit knowledge which needs to be understood and developed

See explanatory notes in Section 5 – Resources

Each enabler is key to ensure that your organisation is able to deliver effective outputs using the technology and the resources it has.

Therefore, Generator will give a holistic assessment of your organisation’s ability to use its technology and resources to the fullest effect.

It demonstrates where there are areas for improvement and ultimately offers you the opportunity to inform your technology strategy and business planning.

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02 Getting started

Getting started with Generator is simple, just go to www.generatorfeandskills.com and register.

Help and guidance is available throughout your visit to Generator in addition to this Guide.

Contents

How to register

Registering for the first time

Role of the primary user

Starting a review

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Registering with GeneratorThe registration process for Generator is straightforward. All new users coming to Generator follow the same basic process: Go to www.generatorfeandskills.com

Step 1: Select your organisation

Enter your organisation name

Step 2: Enter organisation information Step 3:

Enter your user details

Please enter your e-mail carefully:Generator will identify you and your organisation by the e-mail you give.

Give a seven-character password: this must contain at least one symbol, for example #!”£$, etc.

1. Your organisation type

2. Number of learners

3. Your learning services

Click here to register

My Organisation is listedMy Organisation is not listed

Select your organisation

Review primary user information

Add new details Complete your organisation details

Next

Next

Register

Next

Search

If you are not the first to register for your organisation

If you are the first person in your organisation to register


http://www.generatorfeandskills.com


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Registering your organisation for the first timeOnce you have gone through the registration procedure, you will be notified that your account is awaiting authorisation.

All new users have to be authorised upon registration by the organisation’s primary user. Where the organisation has no users registered, the first user to register will become the primary user and will be asked to accept responsibility for this during the registration process.

For further details on the primary user, its role and responsibility and how to change the primary user, go to page 2.3.

One of two things will happen depending on the status of your organisation within Generator:

1. New user for an inactive account: where no other user for the organisation has previously registered.

After registering you will be sent an e-mail

by Generator

Go to your inbox and respond to this

e-mail by clicking reply

This will activate your account in Generator. You are the

primary user

2. New user for an active account: where at least one other user – the primary user – has previously registered.

Generator will give the message that your primary user has been notified and identify the

primary user for your organisation

Your primary user will receive

an e-mail asking for

authorisation of your request

Your primary user must activate your account in Generator

You will receive an

e-mail once your account

has been activated

You can now log on

to Generator

If you do not know the primary user for your organisation,

contact the helpline

Helpline:[email protected]

0800 877 8777

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The role of the primary user The role of the primary user is an important management role within your organisation. Careful thought should be given to who should be the primary user for your organisation; during the registration process the first user to sign up for your organisation will be asked to ensure that they understand the nature of the role and to accept responsibility for it.

Primary users are responsible for:

– authorising other users from your organisation

– benchmarking your reports

– changing your organisation’s details.

Changing the primary userYou can change the primary user at any time but this must be done by the current primary user and with the full consent of the future primary user.

The primary user only can make

this change

• Go to your home page/My Dashboard

• Click on Manage Organisation Users

Select the user who will become the primary user

• Highlight and select the user

• Click Edit User

• Tick ‘Primary User’ box and Return to Users

Remove primary user status from the current primary user

• Highlight the user

• Click Edit User

• Remove tick from ‘Primary User’ box and Return to Users

Always create the new primary user before removing the current primary user.

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How can you find out who your primary user is?If you are not sure who your primary user is, you should contact the Generator help line:

0800 877 [email protected]

Your home page within GeneratorOnce you have registered you will be able to log into Generator using your e-mail address and password. You will be taken to your home area – My Dashboard – where reviews for your organisation are stored.

You can start a review, open your existing reviews, or access shared reviews from this area. You will be able to see comments and updates in your Recent Activity Area.

You will be able to see Generator announcements, news and alerts in your Dashboard.

Starting a reviewGenerator gives you the flexibility to work in different ways and the quick review gives you a good starting point.

To start a review go to the Review tab and click on Start a New Review.

Within this area highlight the type of review you wish to do – the choices are a quick or a full review.

Give your review a name; you will notice that you can share your review at this point.

Go into the review and you can start to respond to the statements. If you cannot respond to any of the statements you can make notes to highlight this, using the Add a Comment function.

You will be able to exit and come back to your review at any time to update or amend it, as many times as you wish.



mailto:[email protected]

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03 Thereview

There are three steps to using Generator to look at your organisation’s deployment of technology:• Performing a review• Analysing the results• Accessing improvement resources

Contents

Performing a review

Analysing the results

Comparing multiple reviews

View results by technology enabler

Comparing against external benchmarks

Improvement resources

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Performing a reviewStartingOnce registered, you are free to start a review at any time. There are no constraints on when you do a review or how many you do, but you may only have one review in progress at any one time.

You can apply your review to any particular situation you choose. For example, you could consider the whole organisation as you proceed or you might wish to focus the scope of your interest on a particular department, faculty, location, curriculum area, etc.

Quick or full review?The first thing that you have to do is choose the type of review you want to do: a quick review or a full one.

A quick review offers you the opportunity to look at the deployment of technology across all nine learning and business areas which the framework considers. It focuses on the impact of technology in these areas and the extent to which it is adding value.

A full review looks at the same nine areas, but this time against the various enablers for the successful deployment of technology, i.e. the things your organisation needs to be doing to achieve the desired impact. The diagram on page 1.5 highlights the two review options.

Sharing your reviewYou can share your review with colleagues either when you first create your review or during it. You are responsible for ensuring your colleagues are invited to comment on your review. It is advisable to share your review and encourage colleagues to work on this with you, bringing together your collective expertise.

Your colleagues will be able to leave comments within the review relating to their answers and you will be able to see who has added to your review both in ‘My Dashboard’ and within the review itself.



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Allow enough time for your review. During a review Generator will give a summary e-maturity level in the ‘Section Summary’. You and your colleagues can reflect on the level of e-maturity and your progress to date. Responses can be changed at any time until the review is committed.

Question experienceWhichever review you choose, the process is the same. You will step through a series of pages, responding to statements as you go. At theend you will be presented with a summary.

This provides you with an indication of your e-maturity level and a description of a typical organisation at this level. You should reflect onthis description as it may highlight areas which you could address to improve your e-maturity levels.

With the full review, there are nine of these sections. With a quick review there is just one.

Strongly Disagree

Disagree Neutral AgreeStrongly

AgreeN/A

Statement 1

Statement 2

Statement 3

Statement 4

Beginning Developing Performing Pioneering

Based upon your answers you will be given a starting point on this scale which ranges from beginning through to pioneering. You will be able to see where on the scale you are and a description of what a typical organisation would expect to be doing at this level.

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Doing it in one goIt is not necessary to complete a review in one sitting. Your review is continually saved as you progress and you can exit at any time and return to it later.

Private or shared reviews?By default a review in progress is private, meaning that it is only accessible to the user who started it. However, it can be shared, an action which opens it up to all colleagues within the organisation who are registered to use Generator.

Sharing a reviewGenerator is a highly collaborative tool and offers you the opportunity to invite, at any time, other colleagues to contribute to the review. This allows your colleagues to comment and add their knowledge to the review, thereby better informing your results.

Recording notes and a discussionDuring the review process it is possible to record notes on each statement page. These might be used to reflect on the answers, add rationale for the response or note where further consideration is required.

These notes are useful during a shared review, as Generator will reflect a discussion thread as further users add their notes and respond to the comments of other colleagues.

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Keeping track of progressA review library is accessible from your Dashboard, so that it is always possible to show where you have got to, what’s left to do and when particular sections were last edited and by whom.

Printing a reviewBy clicking on the Print button in the menu bar, you can generate a pdf file of your review results or graphs, which can then be saved or printed off.

Committing a reviewOnce you are happy with your answers and wish to lock them at that point in time, the review has to be committed. Doing so prevents any further changes from being made. The review is available for all colleagues in Reporting. You may commit a partially completed full review with one or more business areas completed and use it for internal reporting. However, only fully completed reviews may be published for benchmarking.

Starting another reviewOnce an ‘in progress’ review has been committed, you are then able to start another. You cannot start more than one review at any one time.

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Analysing the results

There are three ways of analysing your review results:

– by organisational area

– by technology enabler

– against external benchmarks.

Whichever of these three options you choose, you will be presented with a simple graphical summary of your results.

Where appropriate, you can drill down into the results.

Reporting options for your review resultsOnce you have committed your review you can see the results depicted in a graph such as the one below.

Alternatively, your results can be depicted as a bar, column or line chart. This is ideal for highlighting where the review identifies strengths and areas for improvement within your organisation.

Radar graph of a quick review

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Comparing multiple reviews for your organisationMultiple reviews for your organisation can be compared against each other. This can be used to identify where reviews differ, compare data gathered across departments, across contracts and across time. Through comparing your review results you can highlight where improvements are needed and inform your technology strategy. By using Generator over time, you will be able to track where your plans have been effective.

Radar graph comparing results

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View your results by technology enablerIf you have completed a full review you can view your results by technology enabler.

In Reporting click on your full review, select the type of chart you wish to review your results by, select technology enabler from the drop down chart and click ‘Update Chart’ to view your results.

Drill down to show your application of technology enablers

Alternatively, open your full review results by area and drill down into these by clicking on the graph. This will reveal results for one specific area against the technology enablers.

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Comparing against external benchmarksIn order to compare your results with those of other similar organisations, you must submit a review for benchmarking. With one review benchmarked, you can compare that review against your national peer groups. These groups can be filtered, for example to restrict them to providers who are similar to your organisation in terms of size or provision.

The results displayed to you and other organisations are always aggregated, offering you the opportunity to benchmark your results and progress against national peers. Only organisations with a UK PRN number and an FE organisation type will be able to publish reviews for benchmarking.

You can benchmark one quick and one fully-completed full review per organisation. Benchmarking subsequent results will overwrite your last benchmarked review. Only the primary user can benchmark a review. A benchmarked review can only be removed from the benchmarking area by overwriting with a new review.

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Improvement resourcesGenerator offers links to a wide range of resources that you can use to inform your technology improvement plans.

Along the tool bar, the Improvement area is populated with articles and case studies.

Within the Improvement area select Effective Practice. Select your review to show case study and best practice materials that could help inform your planning. You can show support materials across all business areas or just one depending on where you are focusing your efforts. Generator will sort the support materials and offer those appropriate to your level of e-maturity.

Also within the Improvement area you can view details of support agencies and link to each website for further information, contact details etc.

Comments and suggestions?There is a Feedback link in the menu bar that will enable you to send your thoughts and comments direct to the Generator administrators.

Frequently asked questionsYou can find further support in the Help section which lists a series of the most frequently asked questions.

Can’t find what you need?You can contact Generator’s helpline on 0800 877 8777

or e-mail [email protected]

For further support contact your local JISC Regional Support Centre (RSC). Details of your local RSC can be found at: www.jisc.ac.uk/rsc


http://www.jisc.ac.uk/rsc

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04 Scenarios

Generator offers you numerous opportunities to inform your planning and development processes. The following scenarios will give you an indication of just some of the uses of Generator.

Strategicleadership

Technology

Processes

Expertiseand skills

Learning Content


Peopleand culture


4.1

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This scenario features:

•aquickreview

•sharingareview

•onlineconversationabouttheanswers

•reviewforasubsetoftheorganisation

Scenario 1

A head of department wishes to develop a vision for the department. In particular the head wants all members within the team to contribute to the assessment, and uses Generator to this effect, fully informing the planning process.

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• a quick review

• sharing a review

• online conversation about the answers

• review for a subset of the organisation.

How it is done...The head completes a quick review which identifies the department’s ‘where we are’ situation. The quick review summarises the benefits being realised and the opportunities being missed by the department’s application of its technology.

Having established this, the review is shared among the management team so that they can reflect on the answers and adjust these where they see fit. They are encouraged to post comments to justify this so that they can all see the rationale behind the developing consensus view.

The final analysis of the results illustrates those areas where the department is strong and those where it could improve.

Other departments have also completed quick reviews at various times. Therefore the department can also compare its performance against its peers within the organisation.

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•aquickreview

•sharingareview



Scenario 2

As part of the annual improvement cycle, an FE college principal wishes to identify where investment in technology is most needed across the college.

Using Generator, a full review is undertaken with opportunities for designated staff to contribute.

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• a full review created in collaboration by a group of managers


• developing a commentary within a review

• an analysis of the seven technology enablers.

The Principal tasks a senior manager to develop a full review of the college across the nine operational areas.

The senior manager creates a full review and shares this, inviting colleagues to contribute to the review. Managers can complete sections of the review that are most relevant to their knowledge and area of work.

The full review is refined as managers adjust answers, adding their comments in each section to provide a rationale behind each decision. This provides the Principal with a commentary aiding the development of the understanding of the organisation’s deployment of technology.

When the full review is finalised and committed, the results are viewed across the organisational areas.

The Principal further wishes to drill down and analyse the results by technology enabler to identify where investment is required. The Principal is then able to identify steps that can be taken which will result in improvements across the operational areas.

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•aquickreview

•sharingareview



Scenario 3

The senior management team at a Work-Based Learning provider, with multiple sites across the UK, wish to carry out an assessment across the organisation of its technological capability. To ensure that they use similar reporting systems and gain useable results they use Generator to effect this.

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• multiple quick reviews

• comparison of data across multiple sites.

How it is done...Having previously completed a review on the basis of considering the whole organisation as one, the senior management team (SMT) has struggled with some questions because of the highly varied level of capability across its locations.

They address this by identifying one manager per location and request that they register for Generator in order to do a quick review for their location.

The results are then brought together for analysis by the SMT, which offers a clearer picture of the variety of capability across the organisation. A comparison of the results identifies areas of commonality across the sites which can therefore be addressed through whole organisation initiatives. In addition, the results highlight pockets of strengths and weaknesses that require local attention.

The SMT can now identify where the organisation can share knowledge and best practice. This informs their developing strategy to utilise those sites which have strengths to support those needing to develop and could benefit from a strategic approach of peer support across the organisation.

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•aquickreview

•sharingareview



Scenario 4

A local authority which manages a number of ACL contracts wishes to understand where the spread of technological capability is. They want to identify where the gaps in technology are in order to better utilise the resources across the contracts.

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• multiple quick reviews

• comparing review results by contracts.

How it is done...Having previously completed a review on the basis of considering ACL contracts across the whole organisation, the management team struggled with some questions because of the highly varied level of capability and demands across its contracts.

They address this by asking each contract manager to register for Generator. Each manager completes a quick review for their contract. The results are brought together for analysis overlaying all the review results to give a snap shot of where technological capability lies. This provides a clear picture of the variety of capability, identifying those things which are in common and can be addressed through whole organisation initiatives and those things which require more attention.

The provider can identify areas where the organisation can share knowledge and best practice, using those areas of delivery which have strengths to support those requiring improvement.

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•aquickreview

•sharingareview



Scenario 5

An organisation is about to apply for capital funding and, as part of this, needs to develop an IT vision. As a starting point they use Generator to help inform their application process.

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• a full review


• comparison of results by technology enabler

• comparison of full reviews to identify gaps.

How it is done...The organisation completes a full review to identify the breadth of provision and management operations which technology can support and a view of its current situation emerges.

A second full review is shared among a range of staff within the organisation. They are encouraged to answer all questions on an aspiration basis, i.e. how would they like the organisation to look in the future and not how does it look now.

The two reviews are then compared against each other by technology enabler to identify where the major gaps are.

Generator’s focus on the value delivered by technology and all of the enablers that need to be in place, allows a vision to be developed which deals with capital investment plus, recognises other factors for consideration such as the organisation’s cultural acceptance of technology and expertise and capacity to exploit it.

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•aquickreview

•sharingareview



Scenario 6

A small Work-Based Learning (WBL) provider wishes to set a clear strategy and direction for its ICT resource and use. However, there is limited time and they use Generator to help them.

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• quick review

• benchmark a review

• comparison against similar organisations

How it is done...A manager takes the responsibility for completing a quick review, which is done in a very short period of time. This helps to quickly identify organisational areas that could be improved upon.

The results provide a simple overview of organisational strengths and weaknesses. The senior management team wish to understand where the organisation fits with other similar organisations in the country. The senior management team decides to benchmark these results against similar organisations.

The manager selects relevant criteria to compare the data with other similar work-based learning organisations. This offers a confidential but informative benchmark that is relevant and reliable, and gives the manager a clear idea of how the organisation compares to its peer group.

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•aquickreview

•sharingareview



Scenario 7

An MD of a large Work-Based Learning provider and the Senior

Management Team (SMT) do not agree on where the organisation is in its application of technology.In order to develop a shared viewthe MD uses Generator during the planning meeting.

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• using Generator in a meeting.

How it is done...Some of the SMT have previously completed a number of quick reviews and a comparison of these reveals some significant differences in the various opinions.

The MD decides the best approach to getting the SMT to buy into the results is to complete a quick review together during one of their regular team meetings.

The approach results in a meeting with extensive discussion on where the organisation is at and helps iron out any differences. The review they complete during the course of the meeting can be compared against all previous reviews, allowing the discussions to focus on closing the gaps in their opinions.

With a team-wide agreement on the benefits technology currently provides, the MD is now in the position for the first time to investigate this in more detail.

Responsibility for completing a full review within Generator is shared out among the SMT with the results to be discussed further at the next meeting.

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•aquickreview

•sharingareview



Scenario 8

A Senior Management Team (SMT) have set their technology strategy and are beginning to implement this. They want to be able to track the distance travelled over time to demonstrate their progress and the impact of the strategy.

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• generating reports for use over time

• analysis of results over time.

How it is done...The SMT agree to complete a quick review every quarter.

When the SMT compare the quarterly reviews at the end of the year they are able to see where improvements have been made, and where resources might be better targeted to move the technology strategy forwards. The SMT make a point of always completing a review and over a period of time they can clearly track improvements and the impact of their decisions.



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05 Resources

1. Generator’s Nine Areas: 1.1 Engaged and empowered learners and employers

1.2 Personalised learning

1.3 Effective and responsive providers

2. Generator’s Seven Enablers3. Generator Plan

Strategicleadership

Technology

Processes

Expertiseand skills

Learning Content


Peopleand culture


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Generator’s Nine Organisational Areas: Engaged and empowered learners and employers

Area and harnessing technology ambition Owner Current actions

Informed Demand: • Learners and employers are well informed about and

motivated towards learning opportunities and understand the options for controlling how, when and where they study, and how to exercise real choices.

Equitable Access: • No learners are excluded from learning opportunities

through inability to access services through technology. • All learners are able to access the same range of

educational opportunities and services through direct or online modes as appropriate.

Proactive support: • Careful monitoring of student needs and emerging

problems is used to help students remain engaged with learning.

• Smart and integrated supporting services make it easy for students and employers to access the resources they are entitled to, and hence encourage higher levels of participation.

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Generator’s Nine Organisational Areas: Personalised learning


Tailored Content and Resources: • Resources for improving educational outcomes are readily

available, universally used and needs relevant. • Learners are able to use online resources safely and securely. • Learners and employers are engaged in designing learning

programmes drawing on a range of appropriate digital resources.

Flexible Delivery and Pathways: • Learners and employers have choices about the style, mode,

pace and place of learning. • Learners are able to progress through different episodes and

stages of learning in ways that suit their lives and needs.

Personalised Assessment: • Practitioners use technology for more formative assessment,

alongside ‘when ready’ summative assessment practices. • Learners and employers receive regular and timely feedback

on their progress. • Learners have greater control over their own progress and learning

plans, based on self-assessment and online guidance.

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Generator’s Nine Organisational Areas: Effective and responsive providers


Confident Leadership and Workforce: • Provision is characterised by strong strategic leadership in

the effective application of technology to education, skills and training.

• Teaching is based on confident knowledge and application of best practice uses of technology resources.

• All learning providers should make good use of technology to support responding to diverse learner and employer needs.

Innovative use of resources: • Providers secure and deploy technology effectively to

support innovative, learner-centred services. • Practitioners use technology effectively to tailor teaching,

learning and assessment according to learners’ needs.

Self-improving organisations: • Providers use technology to maintain effective business

processes and to monitor and improve performance. • Providers use technology to monitor and improve the

performance of their students.

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Generator’s Seven Technology Enablers: Making a success of our investment in technology

Strategic Leadership: what do we have to do to demonstrate a leadership commitment to technology?

People and Culture: what do we have to do to ensure everyone values the role of technology?

Expertise and Skills: what do we have to do to maintain and develop our skills to exploit technology?

Technology: what do we have to do to ensure the necessary availability of technology?

Learning Content: is the development and management of learning content making the most of technology?

Information and Data: is the management of information and data making the most of technology?

Processes: does technology complement and support our processes?

Strategicleadership

Technology

Processes

Expertiseand skills

LearningContent


Peopleand culture

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v1.1 November 2009

Generator Plan

When should we do the next review?

What is the outcome I want to achieve?

What should its focus be (e.g. whole organisation, specific location, curriculum area, etc.)?

Who would I like to involve?

What approach shall we take (all contributing to one set of answers or completing our own)?

Is there any external support we could use?

Other:

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Help and support with GeneratorIn addition to this Guide there are several routes for you to gain support or assistance when using Generator.

A help line service is available for technical issues, such as user log in details, difficulties registering or changing user profiles.

[email protected]

Help Desk 0800 877 8777


Education

Generator guide 2012