Frugal Info Tech Corporate Presentation

InfoTech Pvt. Ltd.

Corporate Presentation

www.frugalinfotech.in © Frugal InfoTech Private Limited

Rural Costs Urban Quality

http://frugalinfotech.in/index.html


Agenda

Company Profile

People Place

Industries & Services

CapabilitiesBenefits



• First Organized BPO in Bihar

• Management Development Institute (MDI), Gurgaon Graduates as Promoters

• Long Term Vision for Scalability

• Financial Soundness

• A Balanced Team in Terms of Age, Profile, Experience, and Background

• A Sound Board of Advisors Consisting of People from Industry and Academics


Company Profile



• Lead Bihar’s Growth Through ITeS BPO Industry

• Consolidate the Indian Back Office Industry and Provide Economies of Scale


Vision and Mission

• To Contribute to Bihar’s Development by Bringing Industry and Employment to the State



MBA, MDI Gurgaon

10+ years experience

in BFSI (Bajaj

Allianz Life, HDFC Bank,

etc.)

MBA, MDI Gurgaon

2+ years experience

in BFSI

Founder of SEED (the E-cell) at

MDI

MBA, IBMR Pune

3.5+ years as Senior

Manager in a BPO

working on Intl. and

Domestic projects

8+ years as trainer and

Faculty

Worked with EXL

Services in Noida

MBA (HR), Pune

University

2+ years experience in HR of a

BPO


Raj Kr. Chetan Hitesh Kr. Kyal Shitesh Sinha Kumar Amitabh Alpna Prasad

Management Core Team



Electrical Engineer & PhD, IIT-D

Ex Sr. VP at NIIT

An entrepr-eneurial

leader & a Top Mgmt. consultant

Master of Mgmt.

Studies & PhD, BITS

Pilani

Widely acclaimed author and consultant

on BPO

PhD, Fox School of Business

(USA)

MBA, IIFT

B Tech, IIT-D

Intl. faculty in Strategic

Mgmt.

MBA, NMIMS

Ex-Army Captain

2+ years of experience

as PR & Media

handling

Chartered Accountant

5+ years of experience

in Audit and Taxation


Dr. Dhruv Nath Dr. S. S. Bharadwaj Dr. Harsh Mishra Sumisha Shankar Saurabh Anand

Rural Costs Urban QualityAdvisory Unit (Extended Team)



Bihar Growth Story



Growth Story• Growth in: construction

(22%), communications (16%), trade (12%)

• Auto sales: grew 45% in 2009

• Boom in agriculture and services

• 6800 kms of roads relaid in last 4 years

Dynamic State• Stable political scenario

• Progressive government

• 2nd in least criminal incidents for all states in India

• Revenue collection increase from Rs. 2919 cr. in 2003-04 to Rs. 5226 cr. in 2008-09

IT & ITeS infrastructure• 1 of the largest pool of

trained IT professionals in India

• Dedicated IT & ITeSpolicy by the govt.

• Strategic focus on IT parks promote IT/ITeS

• Formulation of Cyber laws


State of Bihar



Human Resource

• Average literacy rate of 60% is more than national average (2001 Census)

• 130 colleges, 4 MBA institutes, 2 universities, 3 engineering colleges, 4 Medical colleges graduating more than 70000 every year

Connectivity

• Airport – 60 kms, Direct rail connect to major cities and towns

• NH-28, Golden Quadrangle passes through the town

Commercial Hub

• Largest litchi producer and exporter in India

• Largest wholesale cloth market in Bihar, also the market for Nepal

• Commercially the most important town of Bihar


Operations – Muzaffarpur



Voice Processes• Inbound Customer Support

• Non Sales Outbound Support

• Selective Sales Processes

Non Voice Processes

• Data Entry and Format Conversion

• Data/Forms/Survey Processing

• E-mail, SMS, Chat Support

Support Processes

• Scanning and Printing

• Collection

• Warehousing


Services We Offer



Insurance

All Data Entry (IRDA norms)

Inbound Customer

Contact Centre

Outbound Voice Non-

Sales

Telecom

CAF

Processing

Inbound Customer Support

Outbound Upsales

Banking

Form/Loan Processing

Customer Support

FinancialAccounting

Publishing

File Format Conversion/ Copy Editing

E-Publishing/

E-Book/ Audio Book

Typesetting/ Indexing/

Formatting

Other Industries

Retail & Health

Sub Contracting

Government


Industries We Serve



www.frugalinfotech.in

Infrastructural Provisions

© Frugal InfoTech Private Limited


• 1200 sq. ft. of rented property with adequate security provisions

• 28 seater facility (initial operability: 2 shifts) with Training room, Server Room, Front Office, Relax Zone

• Multiple spaces for ramp up have been prospected

Operating Space

• IBM server in place

• Lease line capabilities prospected (with redundancy)

• 24x7 power backup prospected (with redundancy)

IT and Power infrastructure

• Core Team of 10 people in place

• 200-300 executives shortlisted for initial hiring

• Large pool of qualified resources to be tapped

Human Capital


‘Go Live’

Contract Signing:

Day 0

Planning:

3rd day

Hiring:

7th Day

Training:

28th Day

www.frugalinfotech.in

‘Go Live’ Timeline

30th Day

© Frugal InfoTech Private Limited



• Vision of Scalability and Sustainability

• Management Team Capabilities

• Financial Capabilities

• Infrastructural Provisions

• Abundance of Skilled Talent


Ramp Up Capabilities



Focus on Quality

•Skilled Manpower and Focus on Continuous Training

•Total Continuous Improvement

Data Security

•Site/ Data/ Personnel/ Network

•Ethical Practices & Readiness to Cooperate with Clients

Dedicated Workforce

•Low Attrition

•Process and Expertise specific people

Low Cost (saves more than 25%)

•Lower Cap-Ex and Op-Ex

•Presence in Bihar


Benefits With Us




Project Flow


Project Steady StateExecution & Management Ongoing Reporting & Feedback

Project Initiation

Resource Deployment & Training Kick Off Meeting

Pricing & Contracting

SLA Discussion Pricing Proposal Contracting and SLA Sign Off

Requirement Analysis

Need Analysis Ballpark Estimate Go Ahead Approval Detailed Need Analysis

Contact

First Contact Appointment Setting



Phone: +91-9650362397, +91-9015639182, +91-9958111685E-mail: [email protected]

Contact Us



mailto:[email protected]




Education

Frugal Info Tech Corporate Presentation