QuestionnaireDear Sir/Madam

I am the student of PRESIDENCY COLLEGE, BANGALORE and presently doing a project on “Comparative Analysis of BSNL Broadband with other broadband service provider”. I request you to kindly fill the questionnaire below and assure you that the data generated shall be kept confidential.

1. Do you use Broadband Service? Yes No

2. If yes, than which service provider you use?

Bsnl Reliance Tata Indicom Airtel Others

3. Which Plan you are using?

Limited Unlimited Night Unlimited

4. How long you are using the Broadband service?

6-8 months 8-10 months 10-12 months more than 1 years

5. What is the Criteria for the selection of Broadband service provider?

Speed Network service Monthly Rental All

6. What are the uses of broadband which you possess?

General purpose Downloading Gaming Video conferencing

7. Which brand comes to your mind when you think of Broadband Service?

Bsnl Reliance Tata Indicom Airtel

8. How do you rate the “PRICE” factor for the following Broadband service providers? SI No

Particulars Below Rs500/-

Rs 500-750/-

Rs 750-1000/-

Above Rs1000/-

a. BSNLb. Airtelc. Tata Indicom

d. Reliance

9. For what purpose you use Broadband services?

Business Education Communication Other

10. Which facility attracts you most in the Broadband plan? Speed Good Facility Night Tariff Validity

11. How do you rate the “SPEED” factor for the following Broadband service providers?

Low.................................High A) BSNL 1 2 3 4 5 6 7 8 9 10 B) Airtel 1 2 3 4 5 6 7 8 9 10

C)Tata Indicom 1 2 3 4 5 6 7 8 9 10

D) Reliance 1 2 3 4 5 6 7 8 9 10

12. How do you rate the “CUSTOMER CARE” factor for the following Broadband service providers? Low.................................High A) BSNL 1 2 3 4 5 6 7 8 9 10 B) Airtel 1 2 3 4 5 6 7 8 9 10

C)Tata Indicom 1 2 3 4 5 6 7 8 9 10

D)Reliance 1 2 3 4 5 6 7 8 9 10

13. How do you rate the “RELIABILITY” factor for the following Broadband service providers?

Low.................................High A) BSNL 1 2 3 4 5 6 7 8 9 10 B) Airtel 1 2 3 4 5 6 7 8 9 10

C) Tata Indicom 1 2 3 4 5 6 7 8 9 10

D) Reliance 1 2 3 4 5 6 7 8 9 10

14. Which type of value added services you like the most in a particular broadband? Speed on Demand Games on Demand PC Secure Website Builder

15. Do you think to switch to other Broadband service?

Yes No

16. If YES then which company you would like to prefer?

Bsnl Tata Indicom Airtel Reliance

17. Are you satisfied with the customer service provided by the service provider? (Please tick the appropriate one)

A) Yes B) NO

18. If YES, how quickly the service is provided? …………………………………………………………………………………………….. 19. If NO, please specify the complaints you made to the service provider:-…………………………………………………………………………………………………….…………………

20. Any Suggestions? ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Thank You for Ur precious time…….

Date: Signature of the customer: