SF Online Community MeetUp is the free monthly gathering of online community managers, enthusiasts, and innovators to meet and discuss tools and strategies for building and managing effective communities.Our guest speaker this month will be Jeska Dzwigalski. Jeska Dzwigalski is the Director of Content for Wikia Inc. where she oversees marketing, content and community development for their many active wiki communities. Previously, she spent 6 years at Linden Lab leading Community and Product development projects within the virtual world of Second Life. Visit www.Jeska.org for more info. Jeska will do a brief presentation on Encouraging Community Collaboration, followed by guided discussion on that and other large community management challenges.
Text of Encouraging Community Collaboration
1.Encouraging Community Collaboration Three things Community Managers can do to help communities be heard Jeska Dzwigalski Community Meet Up 3/23/2011
2. Communities are Made of People Its made of people 3. Large Communities are made up of many, many, many small communities 4. Thats a lot of people 5. How do companies engage their users without getting lost in the noise? 6. 7. 1. Identify Small Groups Wants to find new people Wishes they had bigger fonts Wants easier login process Wants no change 8. And talk to them. 9. Not all features are for all users Find smaller groups with shared passions, values and needs Frame and focus your conversations Cultivate feedback loops Most of all 10. Listen. 11. 2. Dont Second Guess Yourself Listen, make decisions, communicate,gather feedback then wait 12. Give your decisions room to succeed or fail 13. Don't be afraid to evolve policies as community grows or things change 14. Caveat: Sometimes you will be wrong.
15. Dont feed the trolls 16. Determine the next steps 17. Dont be afraid to say youre sorry