Embed Size (px)
Citation preview
Use this title slide only with an image
Empowering Business with a Learning Culture
Or…
Why should you care about user adoption?
Liz Dwyer, Head of User Adoption Services APJ, July 2016
Public
User adoption is about ownership, engagement, using your solutions to the full advantage of the business
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Public
Why?“Social Good?” “Employee Benefit?” “Value Add?”
Application of 1.5% of project cost to training improves project success by 30%*
Learning and enablement unlock the power of SAP software and IMPROVE BUSINESS OUTCOMES
Every dollar spent on training yields an approximate 15% gain in productivity**
Employers cite an IT skills gap as negatively impacting their productivity (41%), customer engagement (32%) and security (31%)***
*Source: IDC Impact of Training ** Source: Tim Lane et al., "Learning to Succeed in Business with Information Technology,“ *** Source: CompTIA 2012, “IT Skills Gap”
Reduction in cost - up to 80% of support calls are related to user ‘how to’ issues
- untrained users take 3-6 times as long to complete a task
Faster Return on Investment
Higher employee engagement - in turn associated with double the business
success rate
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 7Public
One of the defining competitive advantages an organization has is the knowledge that its people have and how that knowledge is captured, stored and made retrievable for others
Michael Moon – Research Director, HCM at the Aberdeen Group
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8Public
Learning and enablement services in the project lifecycle
Pre-program
Discovery service
Project team enablement
OCM preparation
Prepare
Enablement strategy
Project team enablement
OCM strategy
WPB implementation services
Explore
Enablement needs analysis
Master curriculum and plan
Project team enablement
OCM activities
Realize
Enablement content build
Train the Trainer (TtT) and Piloting
Project team enablement
OCM activities
Deploy
Business user enablement
Learning organization plan
OCM activities
Run
Monitor user experience and system adoption
Deploy learning organization
Tool
s
SAP Assessment Management by Questionmark
SAP User Experience Management by Knoa
SAP Workforce Performance Builder implementation
SAP Learning Hub and SAP Live Access
Learning management systems: SAP SuccessFactors Learning (cloud) or SAP Learning Solution (on premise)
Content build Content deployment
Tools
Services
