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John Burke
Embedding Business & Community
Engagement (BCE)
Business & Community Engagement Employer Engagement Business Development Partnerships and Collaboration Knowledge Exchange / Transfer Continuing Professional Development Public Lectures, Performances, Festivals Museums, Libraries, Shared Facilities Voluntary and Community Work
The Embedding BCE Project Identify the key business processes and
system implications Produce case studies and Development Plans Produce an infoKit to help others do the same Develop the understanding and role of central
functions in supporting BCE operations
The Project Methodology One-to-one interviews Impartial, open and frank discussion How BCE is supported by core business
functions and processes Balance of agenda Perceptions not necessarily reality Case study production
Self-Evaluation Exercise Half-Day discussion-based workshop Workbook tool based on EFQM Beta Model A managed conversation Scoring - dealing with pockets of good/less
good practice Strengths, weaknesses, areas for
improvement
Development Plans Prioritisation of Areas for Improvement Identifying resources and risks Meshing with existing development work Work in progress
Structure Policy and Strategy Processes and Systems Partnerships and Resources Roles and Skills Customer Perceptions Key Performance Results
Policy and Strategy Strategies exist or are being written Lots of directed effort but some emergent
activity exists Senior Management are given overall
responsibility Not all areas perceive themselves (or want
to be) involved
Processes & Systems Central co-ordinating units Finance HR IT and Information Systems Facilities Management Libraries
Partnerships/Resources Funding Partnerships Strategic Partnerships Commercial Partnerships Knowledge Exchange Partnerships Knowledge Transfer Partnerships CPD Partnerships Collaborative Training Partnerships The Public
Roles and Skills Language and The Fear Factor Attitudes to Commercialism Marketing is 2-way Internal Communications and Engagement Placing a Value on Knowledge
Customer Perceptions Measuring Participation Rates Qualitative Measurement Measuring changes to working practices
Performance Results Statutory Returns Problems of Measuring Impact External Benchmarking and Evaluation Working to Standards Setting the Targets
Links and Contacts http://jiscinfonet.ac.uk/infokits/embedding-bce
http://www.jiscinfonet.ac.uk
follow johnburke1 at Twitter
http://jbep.blogspot.com (John Burke’s Education Project blog)