Embed Size (px)
Citation preview
Element 1:Liaise between kitchen and service
areas
Tips on relaying an order to the kitchen
When delivering an order from wait staff or servers to the kitchen, details about any special orders must be passed on to the appropriate person quickly and unambiguously.
You need to bear in mind the person you will be speaking to will have more staff than you to deal with. You are likely to be just one of many. For this reason you have to take the time and make the effort to get your message across correctly, first time, every time.
To achieve this you need to make sure you :
Have got their full attention when relaying the order. The kitchen may require you to say „Ordering chef‟ or „Order in‟ when placing the order at the pass
To achieve this you need to make sure you :
Point out the special request on the actual docket, physically locating the written information you have put on the docket or order. It is standard practice in establishments using a manual ordering system for special requests to be circled on the docket to highlight them.
To achieve this you need to make sure you :
Verbally describe what is needed clearly and accurately. A response should be heard from the chef after you have placed the order. If no response is heard, repeat the order.
If possible get them to repeat it back to you to verify they have understood what is required.
While you need to ensure your special order is understood, you must be sensitive to the other things going on in the kitchen or at the pass. It may pay you to delay for 30 seconds or a minute while the kitchen person clears some meals which are ready, helps with plating a large order, or remedies an immediate problem.
Tips on relaying information to waiting staff
Generally the following should be observed when providing information to wait staff: Never interrupt a waiter
when they are talking to guests
Tips on relaying information to waiting staff
Never interrupt a waiter when they are taking an order or serving
Tips on relaying information to waiting staff
Talk to waiter away from guests so only the waiter can hear what is said
Tips on relaying information to waiting staff
Use hand signals if possible to provide short and obvious communications
Tips on relaying information to waiting staff
Understand when you give information to a waiter there is often a need for them to give you information and direction as a result
Tips on relaying information to waiting staff
Keep communication brief but accurate
Tips on relaying information to waiting staff
Try to give waiters options where possible. For example, if one dish is unavailable provide them with relevant alternatives (as recommended by the kitchen) to suggest to guests.
