APMG International Webinar

Efficient, stress-free human resource management with AQRO

Wednesday 25 November 2015 / 11:00 CET

Presenter: Consuela Utsch, Ph.D.

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Agenda

• Welcome & introduction– Sabina Bieniecka, APMG International

• Efficient, stress-free human resource management with AQRO

• Consuela Utsch

• Q&A

• Further information

• Close

About APMG International

• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS

Global Best Practice portfolio (ITIL®, PRINCE2®, MSP®, etc)• Extensive portfolio of professional management certification schemes aimed

at improving business processes, capability and results• Work with key industry partners (e.g. AXELOS, DSDM, Change

Management Institute, etc) to promote best practice• 400+ Accredited Training (ATOs) and Consulting (ACOs) organizations

globally• 13000+ exams per month• Full details at www.APMG-International.com

Your presenter….Consuela Utsch is an Managing Director and owner of AQRO methodology, AQRO GmbH

ModeratorSabina Bieniecka is a Business Development Manager for Poland and Eastern Europe at APMG-International.

Reasons to implement AQRO®

There are many reasons to implement AQRO®

• Workers feel stressed by – many different things they have to do at the same time (they are doing

daily business and have to work on a project task and are responsible for a process etc.)

– Everybody has unplanned interruptions (in average about 27 per day) and lose 10 to 20 minutes

– Nobody is able to do multitasking– With every interruption quality drops down– There is no connection to time

management or stress management seminars because they are not useful (we have to solve the problems together with the whole team)

Reasons to implement AQRO®

There are many reasons to implement AQRO®

• Managers do not have transparency– By having many different roles at the same time, it is not possible to do

work as planned and to get transparency (who is doing what at which time, when will the work be finished etc.)

– Some roles are never done (documentation, reporting etc.)– Managers do not have the overview and cannot decide, whether they

can do this new project in February or not (with AQRO® they know, who will be available or not)

– Doing projects with the involvement of many departments, resource management often is not projectable because nobody knows which team member will have which roles etc.

– Overall human resource management in many companies is not possible

There are many reasons to implement AQRO®

• Managers have to manage different people– Virtual teams have to work together much better than today to get „time

to market“ quicker and to protect market position.

– Colleagues coming from different cultures have to work together and have to communicate with each other. By using communication rules and clear roles AQRO® ensures the way they have to do things together without knowing much about the culture, religion etc. of the colleagues.

– Managers become transparency about the team members and what they are doing. This makes managing virtual teams much more easier and successful than before.

Reasons to develop AQRO®

There are many reasons to implement AQRO®

• Project Managers have to manage people from the line organization – Often they have the problem that the allocated stuff suddenly

disappears because of a high priority of tasks in the department. Project work cannot be done, projects are delayed, time to market is too slow

– AQRO® enables organizations to plan a realistic and resilient all over human resource management

– It is a very useful add on to methods as SCRUM, Prince2 etc.

Reasons to develop AQRO®

There are many reasons to implement AQRO®

• Top Managers and Companies have to be successful and have to protect there products against competitors– Digital Transformation is a very important strategy for European

companies to become successful. – It is not only a technical challenge, but colleagues coming from different

cultures have to work together and have to communicate with each other. By using communication rules and clear roles AQRO® ensures in which way they have to do things together without knowing much about the culture, religion etc. of the colleagues.

– We have to implement new roles to make the digital transformation work and to teach our stuff. With AQRO we know who can be nurtured to which role and when

– AQRO® can be implemented in organizations which do not use processes and methods

– AQRO® can be used to implement combinations of different methods like PRINCE2 and SCRUM, ITIL and COBIT etc.

Reasons to develop AQRO®

There are many reasons to implement AQRO®

• Top Managers and Companies have to be successful and have to protect there products against competitors– Some companies do not have enough innovation and creativity to

design new products. AQRO® enables organizations to become much more innovative than before

– Most companies need much more efficiency. – With AQRO® it is very easy to nurture workers to

new competences and roles– With AQRO® an overall Human Resource

Management is working very realistic and resilient and therefore time to market can be very short

– AQRO® yields an efficiency increase of more than 1,5 hours per day and per worker

Reasons to develop AQRO®

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Summary Why AQRO® works

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• AQRO® has an effect on 3 levels• Clear Role Descriptions and Responsibilities• Clear Communication Rules• Easy Planning • High Flexibility• Overall Resource Management• Can be implemented in each organization• In particular AQRO® works in organizations which are

on a low level of organization and without processes etc.

Examples and Success Stories

Top Management: Finally Efficiency – Example SÜWAGThe infrastructure department was unable to complete their projects in time due to massive workloadAfter implementing AQRO® the same activities could be handled by 12 employees rather than 14 and provided more additional resources for projects.„ I was quite skeptical in the beginning, but the method works well for us and our employees feel less stressed and more satisfied”

Bernd Büchele Managing DirectorSüwag Customer Service GmbH

Department Leader:Finally Facts! – Example Hanau Hospital• “Before we had AQRO®, the IT department faced major issues

relating to unplanned interruptions in an open-plan office environment, lack of sufficient telephone support and unclear roles and responsibilities. Our staff was stressed and overworked, which resulted in untimely delivery of projects and lack of quality in project results,” says Hüseyin Gökceoglu, Head of IT.

• “I am pleased to say that timely delivery of projects is now a standard. We can also work well with other departments as expected, and agreed upon project quality criteria are achieved,” Gökceoglu confirms.

Department Leader:Finally Facts – Example SIG GermanyThe initial situation within the IT department was characterized by the following aspects: • Lack of needed transparency for active management• Binding agreements in respect to required time and service quality (SLA)

were not possible and non-existent• Customer satisfaction level was low In a feedback meeting, the workers were asked to provide a first assessment and stated the following: • „Due to role based work, work has become more calm“• „Within the role, more effective work has become possible“ • „By adhering to defined roles, work has become better and more enjoyable“ • „Less stress due to clear role „First level“, which receives all calls. Less

disturbances in one’s work“

Further information

• APMG International:– www.apmg-international.com– @APMG_Inter

• APMG AQRO scheme:– http://www.apmg-international.com/en/qualifications/AQRO/AQRO.aspx

• The AQRO Handbook

(AQRO® Stress-Free and Efficient Human Resource Management)– www.apmg-businessbooks.com

• ACUROC GmbH– http://www.acuroc.de/