E-Commerce Project File on Website Evaluation

WEBSITE EVALUATION 2012

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SUBMITTED BY:

VISHAL THUKRAL

B-COMM-2

ROLL NO: 623

PROJECT FILE ON E-COMMERCE

WEBSITE EVALUATION WWW.Freecharge.in

SUBMITTED TO:

Mr. Amarpreet Singh Sijher

SUBMITTED BY:

Kapil Kosh

B.COM III B

ROLL NO: 959


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Contents

Sr. No. Topic Page No.

Acknowledgement 03

1 Introduction to E-Commerce 04

2 Benefits of E-commerce 05

3 What is EDI? 07

4 Introduction to My Project 09

5 About the FreeCharge website 10

6 Company’s Payment Gateway & Security Level

12

7 How It Become Free From Charges?

13

8 Site – Look 14

9 Conclusion 15

10 References 16


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Acknowledgement If words are considered to be sign of gratitude then Let these words convey the very same. I am highly indebted to lecturer Mr. Amarpreet Singh Sijher, whohas provide me with the necessary information andalso for the support and his valuable suggestionsand comments on bringing out this report in thebest way possible.

I feel great pleasure to cordial thanks to all my friends whosincerely supported me with the valuable insightsinto the completion of this project and I am thankfulto that power that always inspire me to take rightstep in the journey of success in my life.

Kapil Kosh.


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INTRODUCTION TO E-COMMERCE

The term Electronic Commercehas been used for describing a verity of market transactions, enabled by information technology and conducted over the electronic network. For example, Chrysler, Ford and General Motors put up a network and required all its parts and sub – assembly suppliers to participate in its electronic data interchange (EDI) over the network.

The phenomenal growth of electronic commerce can be attributed to the reduction of friction in business transactions over the network. This reduction has led to improvements in the quality of service, customer care, lower costs to the consumer and faster execution of transactions including instantaneous delivery of goods in some cases (Software, Digital Music). To achieve this, electronic commerce is concerned with system and business processes that support:

• Creation of information sources • Movement of Information over Global Networks • Effective and Efficient interaction among Producers,

Consumers, Intermediaries, And Sellers.

Electronic Commerce utilizes Electronic networks to implement daily economic activities such as pricing, contracting, payments and in some case even the shipment and delivery of goods and services.


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Benefits of E-commerce

E Commerce is one of the most important facets of the Internet to have emerged in the recent times. Ecommerce or electronic commerce involves carrying out business over the Internet with the assistance of computers, which are linked to each other forming a network. To be specific ecommerce would be buying and selling of goods and services and transfer of funds through digital communications.

The benefits of Ecommerce:

Ecommerce allows people to carry out businesses without the barriers of time or distance. One can log on to the Internet at any point of time, be it day or night and purchase or sell anything one desires at a single click of the mouse.

The direct cost-of-sale for an order taken from a web site is lower than through traditional means (retail, paper based), as there is no human interaction during the on-line electronic purchase order process. Also, electronic selling virtually eliminates processing errors, as well as being faster and more convenient for the visitor.

Ecommerce is ideal for niche products. Customers for such products are usually few. But in the vast market place i.e. the Internet, even niche products could generate viable volumes.

Another important benefit of Ecommerce is that it is the cheapest means of doing business.

The day-to-day pressures of the marketplace have played their part in reducing the opportunities for companies to invest in improving their competitive position. If the selling price cannot be increased and the manufactured cost cannot


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be decreased then the difference can be in the way the business is carried out.

From the buyer’s perspective also ecommerce offers a lot of tangible advantages.

1. Reduction in buyer’s sorting out time. 2. Better buyer decisions 3. Less time is spent in resolving invoice and order

discrepancies. 4. Increased opportunities for buying alternative

products.7.The strategic benefit of making a business ‘ecommerce enabled’, is that it helps reduce the delivery time, labor cost and the cost incurred in the following areas:

5. Document preparation 6. Error detection and correction 7. Reconciliation 8. Mail preparation 9. Telephone calling 10. Data entry 11. Overtime 12. Supervision expenses.

Operational benefits of e commerce include reducing both the time and personnel required to complete business processes, and reducing strain on other resources.


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What is EDI?

Electronic Data Interchangeis the exchange of Business documents between any two trading partners in a structured, machine – readable form. It can be used to electronically transmit documents such as purchase-orders, invoices, shipping bills, receiving advices, and other standard business correspondence between trading partners.

EDI can also be used in exchanging financial information and payments in electronic form. The Electronic fund transfer (EFT) system used by the financial institutions are a prime example of the application of EDI in the banking and financial sector. EDI is the computer to computer exchange of business data in standards formats. It is the transfer of data between different companies using networks, such as the internet. As more and more companies get connected to the internet, EDI is becoming increasingly important as an easy mechanism for companies to buy, sell, and trade information.

World Wide Web

The World Wide Web, abbreviated as WWW and commonly known as The Web, is a system of interlinked hypertext documents contained on the Internet. With a web browser one can view web pages that may contain text, images, videos, and other multimedia and navigate between them by using hyperlinks. Using concepts from earlier hypertext systems, British engineer and computer scientist Sir Tim Berners Lee, now the Director of the World Wide Web


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Consortium, wrote a proposal in March 1989 for what would eventually become the World Wide Web. He was later joined by Belgian computer scientist Robert Cailliau while both were working at CERN in Geneva, Switzerland. In 1990, they proposed using "Hypertext [...] to link and access information of various kinds as a web of nodes in which the user can browse at will”, and released that web in December.

"The World-Wide Web (W3) was developed to be a pool of human knowledge, which would allow collaborators in remote sites to share their ideas and all aspects of a common project." If two projects are independently created, rather than have a central figure make the changes, the two bodies of information could form into one cohesive piece of work.


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Introduction to My Project

As to the given project of E- commerce on website evaluation, I have chosen the website of FREECHARGE which include the facility of E-Payments.

Here is the link: http://www.freecharge.in

About Freecharge:

Freecharge.in is a business unit of Accelyst Solutions Pvt. Ltd. Company core focus is to create innovative channels which can deliver value for money to the Indian consumers. Freecharge is one such attempt to provide convenience and savings to the users.

Freecharge has a very efficient and professionally sound team which is focused towards customer satisfaction and business excellence.

What does Freecharge really do?

Freecharge enables the user to recharge his/her mobile phone and make it free. How can it be free? Well, for every recharge done on Freecharge, we provide discount coupons of top Indian food joints and retailers, equivalent to the recharge amount. These coupons are delivered at your door step. Coupons can be used to save big on purchases in your day to day life. You save money on your eat outs, movies, gaming, music, grocery and more.

http://www.freecharge.in/


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Freechargepromise you:

Smooth and instant recharge.

Hassel free user interface.

Coupon delivery with no delay.

Hassel free voucher redemption with no complex terms and conditions or hidden costs.

Best discounts available in the market & 100% customer satisfaction

Freecharge is headquartered at:

Accelyst solutions Pvt. Ltd. C-1, Udyog Sadan, MIDC Central Road, Andheri(E), Mumbai-400 093.


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ABOUT THE FREECHARGE WEBSITE:

Planning

The website of Freecharge is planned in such a manner that a viewer can navigate from page to page easily and quickly and also can easily find the information being provided to them.

Graphics

The Graphics of this website is designed in such a manner that it includes many pictures as a picture is worth a 1000 words. This website graphics enhance a web site when used properly.

Navigation

The navigation of this Website is very easy to navigate. Visitors are not getting lost while looking for information. Home page also acts like an index indicating the content on the site.

Layout and Usability

This website also provides information that customers find it valuable. Sometimes users arrive at a site seeking specific piece of information such as a telephone number, email address or various secured methods of payments.

Updates

The website of FREECHARGE is updating regularly as site changing the content. Such as New Recharge Offers, Attractive Offers, Special Discounts and new customer service features and background information.

Smooth transactions

This website also has smooth transaction facilities regarding the Recharges with online payments for more than one time. This site uses the EDI Service which includes computer to computer data interchange.

Privacy

FREECHARGE website provides automatically track information related to use of the Service. This information may include, among other things, URL tracking information, what browser the user is using, the user’s IP address, pages and ads viewed by a user and selections or other actions taken on the service.

Feedback

This site offers the facility the users to feedback and ask questions and for users to see results and obtain answers.


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Company’s Payment Gateway & Security Level

They accept Visa and Master Credit Card, Debit Cards and Net banking as mode of payments which are processed through Company’s payment gateway partner Avenues (India) Pvt Ltd.No information pertaining to payment is shared with Company as you fill all the payment related information on your bank's site.

There are four modes of flexi-payments:

• Debit/ATM card • Internet Banking facility • Credit Card • Cash Cards

Is it safe to recharge online? Absolutely! CC Avenue is Company payment gateway partner and the same system is used by most Indian e-commerce portals with CVV or CV2 code security system. CVV or CV2 code is a 3 digit number mentioned at the back of Debit/Credit cards. The 3D security code is like a password for online transactions through Credit/Debit cards. This is specially designed for the safe transaction. All the transactions are executed securely and no critical information regarding customer payment is ever accessible by any employee or third party.


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How It Become Free From Charges?

No, there is absolutely no extra charge for recharging. You will get same talk time what your mobile service provider offers you. Company does not charge anything extra for the recharge in the name of service charges, convenience charges or any other terms. Your recharge is free as you get additional retail coupons, against every recharge, which can be redeemed at respective restaurants and retail outlets. For example, if you recharged your mobile for Rs.100, you get coupons worth Rs.100 instantly via email or within 7 business days to your home address via courier.

These retail coupons are issued for free. Though, a handling charge of Just Rs.10 will apply.

Steps to recharge through FreeCharge?

Step1: Enter Mobile number and amount for recharge.

Step 2.Choose coupons of equivalent amount.

Step 3.Pay online to get recharge instantly.

Step 4.Coupons will be delivered to your inbox instantly via email or to your home within 7 business days via courier.


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WWW.FREECHARGE.COM - Site Look

http://www.freecharge.com/


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Conclusion

According to my view, I felt that Freecharge is one of the best E-Commerce site, I ever surf. It provides full customer satisfaction through charge free transactions. And the company have secured payment gateway. Freecharge is really innovative idea of Accelyst Solutions Pvt. Ltd.


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References

1. Retrieved from:http://en.wikipedia.org/wiki/E-Commerce

2. http://en.wikipedia.org/wiki/Electronic_Data_Interchange

3. http://www.freecharge.in 4. http://en.wikipedia.org/wiki/Freecharge 5. Project on WEBSITE EVALUATION by VISHAL

THUKRAL.

http://en.wikipedia.org/wiki/E-Commerce

http://en.wikipedia.org/wiki/Electronic_Data_Interchange

http://en.wikipedia.org/wiki/Electronic_Data_Interchange

http://www.freecharge.in/

http://en.wikipedia.org/wiki/Freecharge

Education

E-Commerce Project File on Website Evaluation