Duty Protocol & Crisis Response

RA Training Fall 2015

Duty Basics

• Check in at the main housing office in East Hall at 8:00pm.

• Weekday duty runs from 8pm-8am. During this time you must be in your building(s)

• Weekend duty is 24 hours. The 8am-8pm shift the day following your duty will be split between you and your duty partner.– One person will be on duty from 8am-2pm, the other

will be on duty from 2pm-8pm.– Other than getting food at an on-campus dining

facility, you are expected to be in your building(s) even during the 8am-2pm & 2pm-8pm shift.

Visibility &Community Development

• Perform social rounds• Keep your door open when you are in your

room• Perform a full walk-through of the

building(s) roughly every hour• Leave a note on your door with your

location and expected return time if you are not in your room

• Host/attend programs (with your AC’s permission)

Radios

• Keep them with you at all times when on duty• Keep them turned on until the AC on duty

signs you off• NEW: Radios are to remain on during duty

from 8am-8pm on weekends.• Monday through Friday, turn in the radio to

the main housing office in East Hall by 12noon. If it is a weekend duty, please pass it off to the next person at the appropriate time.

Radio Protocol

• Keep radios on Channel 2, unless you need to reach Security on Channel 1

• Do not use names or confidential information over radios – use phone for this purpose

• Avoid non-work related conversations

Communication

• The AC on duty and/or Security may contact you in the following ways when you are on duty:– Your radio– Your room phone– Your cell phone– In-face by coming to your building/room

When you are on duty, the AC on duty will…

• Greet you at check-in, hand out your radios and debrief you on any important information you may need to know that evening.

• Be available via radio, the AC Duty phone, or their apartment landline for consultation at any time.

• Stop by your building(s)…especially on the weekend.

Crisis/Emergency Response Basics

• Remain calm and breathe• Notify (follow the phone chain

appropriate for the incident)• Document the situation in an

Incident Report• Maintain discretion and responsibility• Practice self-care

Who do I call?

• In the event of…– A life threatening emergency– Violent behavior of any kind– The threat of immediate violence or someone

brandishing a weapon– A bomb threat– The death of a student– Any time you are concerned for the immediate health or

welfare of another person including yourself

1)Call 9112)Call Security

3)Call the AC on Duty

Who do I call?

• In the event of…– A fire or smoke emergency

1)Activate the nearest pull station and evacuate

2)Call 9113)Call Security

4)Call the AC on Duty

Who do I call?

• In the event of…– A psychological emergency– If you hear about or are directly informed of a sexual assault– You see drugs or drug paraphernalia– The need for an emergency repair– A power failure– Non-compliance (that is not threatening or violent)

1) Call the AC on Duty2) Follow their directions

Who do I call?

• In the event of…– Evidence arson– The discovery of a bias-related incident

1) Call Security to initiate an investigation of the incident

2) Call the AC on Duty

Who do I call?

• Anytime you are not sure what to do…– If possible and appropriate, contact a fellow RA for advice or back-up– Call the AC on Duty for consultation

Contacting the AC on Duty

• Use your radio• Call the AC Duty Cell Phone• Call their home landline• ONLY if you have not gotten a response within a reasonable

amount of time, call Security

Special Response

• Shelter in Place• Evacuation• Power Outage• Natural Disaster• Dangerous Person on Campus

• Follow instructions from Professional Staff Members and/or Security

Go with your gut…

• Remember that our goal is to ensure that residents are safe• You must respond to each and every situation• If you suspect that something is an emergency, do not

hesitate to respond accordingly• Ask for help or back-up if needed• At their discretion, the AC on Duty may give you

instructions over the phone/radio instead of appearing for every incident. If you strongly feel that you need them on the scene, express that.