Diana EdmondsHead of Libraries, Greenwich Leisure Limited (GLL), London

Rebecca GedikingLibrary Specialist, GLL

Taking Digital Responsibility

Diana Edmonds

Head of Libraries, GLL

diana.edmonds@gll.org

Rebecca Gediking

Library Specialist, GLL

Rebecca.gediking@gll.org

03 October 2013

Public Libraries in the 21st Century – Action Required!

GLL – A quick note

• A Charitable Social Enterprise• Managing over 100 Leisure Centres• Managing 2 Library services in London

– Royal Borough of Greenwich– London Borough of Wandsworth– (26 Library buildings)

The Areas we serve

Royal Borough of Greenwich and London Borough of Wandsworth

• Customer mix includes affluent and economically deprived

• Even those who are affluent may be digitally deprived

The ICT offer - physical

GLL Libraries provide:

• ‘The Peoples’ Network’ – fixed PC’s with broadband access to the Internet

• PLUS Printing and scanning capabilities

• In Greenwich funded by £400,000 allocation from GLL profits

The ICT offer - physical

GLL Libraries provide:

• WIFI – free wireless internet access for those with laptops, smart phones and tablets …

The ICT offer – support for digital development

• Ad hoc support plus regular classes to encourage digital confidence

• Staff increasingly gaining teaching qualifications, as well as library qualifications

GLL Libraries are smart Libraries

GLL Libraries are smart libraries with a range of technology available, including:• iPads• An iPad table• Sound Showers

As well as RFID self issue terminals, wands etc …

Technology rubs off on our customers

Our responsibility

• … is to provide libraries which are technology hubs, making available a range of technology products to enable our customers to become more digitally literate – and to have fun with technology, with other people …

Library LAB

• A joint venture with our suppliers• A development space• A showcase• Allowing relationships and products to be

developed• And soon to be mobile with a Library LAB

bus

ICT offer - virtualGLL also has a responsibility to reach out to those who may not be able to visit a physical library and to provide library services for the digital community

Our current offer:

• A 24/7 virtual library • Library Catalogue• A range of online resources• Online information regarding the physical

libraries

Developing our ICT offer• Increasing our online presence via Social

Media Platforms• Digital Streaming events

• Virtual author visits• Online book clubs

ICT ensures libraries are relevant

• Visits to Woolwich Library increased by 58% in one year …

• Now on same days, we receive over 5,000 visitors