Doctor of Humane LetterUnder the guidance ofProf. Siddhartha GhoshSubmitted byGroup no-4Sec. A

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GROUP REPRESENTATIVE

Bijay Jha PGPM/2010-12/06

Debadatta Sahoo PGPM/2010-12/11

Pratim Das PGPM/2010-12/30

Ruru Kumar Sahu PGPM/2010-12/34

Sabeeha Tanweer PGPM/2010-12/35

Siddhartha Priyaranjan PGPM/2010-12/46

Somika Saran pandey PGPM/2010-12/47

Subhashree Ray PGPM/2010-12/49

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INDRODUCTION

• Originally founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s.

• DHL Express is a division of Deutsche Post providing international express mail services.

• Its supply chain business has been built largely on acquisitions which have included such names as Danzas, AEI, Airborne, ASG, Nedlloyd and most importantly Exel.

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CONT..

• On 14 December 2005 Deutsche Post announced the completion of the acquisition of Exel plc, becoming the global No. 1 in air freight.

• When integrating Exel into its Logistics division, it added its well-known DHL brand acquired with the purchase of DHL Express to form the name DHL Exel Supply Chain.

• During 2009, Deutsche Post AG rebranded its trading name from "Deutsche Post World Net" to "Deutsche Post DHL" and subsequently dropped "Exel" from the Supply Chain branding.

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WHAT IS DHL SUPPLY CHAIN?

• DHL Supply Chain offers customized logistics solutions for your entire supply chain.

• Complete perspective -- from manufacturer/supplier to retailer to consumer – enables you to achieve operational excellence at every stage.

• Services range from consulting and design, to management and execution.

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CONT…

• DHL Supply Chain has two main businesses: its contract logistics business includes ground-based supply chain management services such as warehousing and distribution assembly, and just-in-time services.

• Its freight management business includes airfreight and ocean freight forwarding customs brokerage and multimodal services .

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SERVICES OFFERED BY DHL

Services offered at DHL are categorized as DHL ExpressDHL SolutionsDHL Global Forwarding

• DHL Express service encompasses domestic, international, logistics, and prepaid services.

• The advantage of prepaid services is that you can enjoy all-inclusive flat-rate prepaid pricing, free pickup and a guaranteed delivery by 12 pm of the next business day.

• DHL Express is the leading global provider of international road-, air- and rail-based courier and express services for business and private customers

DHL Express

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DHL Global Forwarding

• It provides a wide range of freight solutions irrespective of weight or dimension.

• This division includes international air and ocean freight as well as European overland transportation services.

• It offers customized solutions for major logistics projects and comprehensive customs services

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DHL solutions

• The services offered under DHL solutions include supply chain management, warehousing, value added services like quality control, reverse and return logistics, outbound fulfillment, distribution, and outsourcing.

• The brand indeed offers a wide range of services to cater to needs and requirements.

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DHL Global Mail

• A fast cost-effective way to send mail nationwide – with DHL GLOBAL MAIL BUSINESS, there’s no need to run to the post office.

• On an international level, DHL Global Mail provides mail and communication services with direct connections to more than 200 countries around the world as well as offering integrated solutions for corporate communications

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EXPORT,IMPORT AND DOMESTIC SERVISES

Export, import and domestic services provided by DHL are

Same Day Time Definite Day Definite

DHL OFFERS WIDE RANGE OF DELIVERY OPTION : from emergency same day, through guaranteed time-critical next day, to less urgent day.

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Cold Chain Logistics

A Cool Chain is described as a logistics process where temperature sensitive cargo will maintain integrity through multi-modal movement and kept in required temperature range facilities to ensure 100% quality, efficacy and customer satisfaction.

An integrated supply chain system is one in which the Drugs are:• properly handled, stored , transported and sold• appropriate temperature and humidity conditions are

maintained• maintaining the Quality in terms of efficacy, appearance,

hygiene & regulatory standards

Temperature Control Supply Chain for Drugs

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Cold Chain Logistics Audit Mechanism

Guidelines should encompass the following:

• Implementation of Mandatory Practices• Identification of Cool Chain Related Personnel• Identification of Training Topics• Appointment of Cool Chain Manager• Subcontractor Evaluation• Claims, Nonconformities, Customer Complaints• Document Control / Records• Internal Audits• Management Review

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Cold Chain Logistics Assessment Parameters

• Truck & Trailer Transport • Handling At The Port –Air / Ship • Air/Sea Transport• Short Term / Long Term Storage • Distribution Center• Storage Depots• Container Line • Container Ship• Container Terminal• Reefer Container –Air/Ship• Validation of packaging

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Technology Support

• Wireless sensors and internet technologies• Active & Passive cooling packaging options • Exchanging real time information• Radio Frequency Identification Devices (RFID)• Automated Identification and traceability from

origin to final destination• Round the clock, real-time visibility into

shipments and inventory in motion• Temperature logging as it moves thru the Supply

chain using active RFIDGroup no. 4

Temperature Control Range

• Controlled Ambiant: 15 –25 degrees Drug Transportation –API, Formulations, IPs etc

• Chilled Range: 2 –8 degrees Drug Transporation –NCEs, IPs, Pharma products

• Frozen Temperature: -80 to -20 degrees (dry ice)Biological samples

• Cryo Temperature (Liquid Nitrogen): -180 degrees Cord Blood Transportation, Storage etc.

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Customized solutions

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Warehousing and Distribution

They offer every combination of warehousing solution that your supply chain might require, including:

• Ambient• Temperature-controlled• Bonded• Raw Materials• Finished Goods• Automated

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Finished Goods Warehousing

Designing and operating a customized warehouse that delivers bottom-line benefits is at the heart of all our solutions. Focus on operational excellence means you get consistent quality across your fulfillment operations.

Our finished goods warehouse services include:• Warehouse/distribution center design and consultancy• Ambient, chilled, frozen and composite operations• Customs/bonded warehousing• Rail-connected warehousing• Automation and auto-sortation systems• Provision of IT solutions• Inventory management and optimization• Bar-coding, RFID tagging and labeling• Value-added services (e.g. labeling and co-packing)• Recycling of packaging, End-Of-Life (EOL) products and waste materials

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Customer Resource Area

• Welcome to the client area. Here you’ll find everything you need to keep track of your freight, with alerts and the latest tracking information.

• This is also the place to get in touch with DHL, as well as keep up with the latest information in our white papers and guides.

Track DHL Express Shipments• DHL’s online tracking is the fastest way to find out where your shipment is.

No need to call Customer Service when we can offer you real-time details of your shipment’s progress as it speeds through the DHL Network on the way to its destination.

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Challenges of DHL

• high customs costs.• slow market.• liberalization and under-developed distribution

channels.• fragmented markets, • political volatility,• growing population with limited income,• language and communication issues and• large socio-economic divisions within populations.

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Advantages

• Strong brand name.• Good freight forwarding.• Strong networking.• Good time manager.

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Disadvantages

• Their valuation and claim process is vague and not properly disclosed.

• More expensive.• Lack in high technology.

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Thank you