Delivering E-Readers in an Academic Library Setting

Building Duke Libraries eReaders Collection Copyright 11/2010

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Building Duke University Libraries’ eReaders Collection

Aisha Harvey, Nancy Gibbs, Natalie Sommerville

Charleston Conference, November 4, 2010


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Purpose

Provide a way for patrons to interact with new and emerging book and information technologies

Increase access to high-demand titles

We began with 18 Kindles and then added an additional 6 Kindles and 15 Nooks.

Providing many books available to users at a fraction of the cost of a popular print book.


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Titles per device

One purchased Kindle title can be loaded on up to 6 Kindles.

One purchased Nook title can be loaded on to as many Nooks as we own.

Not all Kindle titles are also available for Nooks.


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Selection Criteria

Highest-circulation titles in Perkins’ New & Noteworthy and Current Literature collection (titles that have circulated more than 15 times)

Titles in these collections with more than 3 hold requests

Newly published titles in high demand (e.g. The Lost Symbol)

Patron purchase suggestions

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Marketing and Selectionhttp://library.duke.edu/ereaders/index.html

http://library.duke.edu/ereaders/index.html

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Acquisitions


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Purchasing eReader Titles

Required a new workflow different from standard processes.

Workflow is different for each of the devices.

Amazon and Barnes & Noble only allowed purchases by credit card.

eReaders not password protected.

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Controlling Purchasing Process for Kindles

Register Kindle each time device returned and de-register when checked out.

Continual re-keying of account information

Acquisitions staff cannot purchase titles while Kindle on loan.

Prevents patron from purchasing titles.

Enter credit card information at time of purchase and remove immediately.

Minimal keying to enter credit card number.

Acquisitions staff can purchase titles at any time.

Very slight risk that library patrons can purchase titles while credit card information in system.

Option 1:

Registering/De-registering

Option 2:

Re-entering credit card information

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Controlling Purchasing Process for Nooks

Re-add credit card info

Purchase 1 title per group of Nooks

Download and open title on all devices

Remove the credit card information

Make one employee default credit card holder

Purchase 1 title per group of Nooks

Device must be opened multiple times to ensure all titles are available

Remove the credit card information

Option 1 Option 2


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Purchasing and Downloading Titles

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Three circulation points

Training staff

Holds, renewals, etc

A quick note about Circulation


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Tech Support by Acq staff

FAQ for devices Airport man Burnt cases New cords, covers Total wipeouts Questions from afar PDF’s


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Problem with titles per POD

Lost permissions from publishers created loss of access to titles in the pod.

How Amazon took away that one lost access per pod was willy-nilly!


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Biggest issue lately - TAXES

Both charge taxes on purchases depending upon the publisher. Fine for individuals - not for institutions

What to look for at the Amazon site:“The price was set by the publisher” Example Freedom by Jonathan Franzen

Some institutions have asked their libraries not to order from Amazon because of this hassle

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Cataloging


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Background

Over a two-month roll-out period, Duke University Libraries cataloged 75 titles for Amazon.com Kindles. Since then: 83 new titles have been added A subset of Kindle titles have been

added to Barnes & Noble Nooks


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Discovery, discovery, discovery

Marketing Resources intentionally selected by

subject librarians Ease of management and reporting Contribution to the wider cataloging

community


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Standardization

Adherence to national cataloging standards

Working models Use existing workflows/

functionality where possible Standardization is the prerequisite

for scalability


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Scalability

Work with colleagues to create a sustainable workflow

Identify an expert to manage workflow while the numbers are small


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Scalability continued

DEVICE RECORD

CallNumber

Location

Circulation

Policies

Title Level Recor

d

TitleLevelRecor

d

TitleLevelRecor

d


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Scalability continued


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Challenges

Cataloging content without a chief source of information

Most ereader titles require original cataloging

Scalability is possible, but integration into general workflow more difficult


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Challenges continued

Most ereader titles required original cataloging Example: out of 75 titles cataloged

for the initial pilot, only 5 titles matched copy cataloging guidelines

This percentage has held true in the 9 months since the pilot

Scalability is possible, but integration into the general Cataloging and Metadata Services workflow


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3%

28%

38%

18%

13%

Kindle Circulation Demographics 2010

147 Patrons RepresentedFaculty

Graduate Students

Undergraduates

Library Staff

Duke Staff


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Next Steps

New title requests through [email protected]

Review success of project and determine if additional/different devices should be purchased. What is affect of workflows on this project?

mailto:[email protected]


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For further information

Aisha [email protected]

Nancy [email protected]

Natalie [email protected]



Education

Delivering E-Readers in an Academic Library Setting