CS414: Computer Center ManagementSheet # 3

Fall 2014 Dr. Ghada AbdelhadyAnswer the following questions:

(Assignment #3 Solve Q# 1 and 6 due date 13th Nov)

1. Complete the following sentences by the suitable answer:a. A computer center presence in organization may be ……………………….. or

……………………………………………………………………..b. A computer center has many conventional names like ……………….,

………………….., …………………, ……………………and …………………….c. Computer center services are: ………………………….., …………………. and

…………………………d. SLA stands for ……….. …………… ……………..KPI stands for ………. …………. …………… which is used as………………………………………………………….e. ……………… end users do their own programming and data analysis on the

computer system.

2. State FIVE of the services provided by computer center3. What are the factors that should be taken into consideration when we design the

computer center?4. Explain in detail FIVE services by the computer center5. Define KPI6. Explain using example the Service Level Agreement

المعھد العالى لعلوم الحاسب و نظم المعلوماتHigh Institute for Computer and information system