Crossing the Chasm to Engaging Virtual Facilitation - 08-28-12

© 2012 NetSpeed Learning Solutions. All rights reserved. 1

Crossing the Chasm to

Engaging Virtual Facilitation

August 28, 2012


Webinar Objectives

• Adopt the tools and tricks of creating an

engaging virtual experience

• Implement six engagement techniques

• Deliver to your participants valuable, engaging

virtual learning


About Cynthia Clay

• Founder and CEO

• 25+ years of experience

• Began delivering web conference

training in 2004

• Author of Great Webinars

• Lead the Virtual Facilitator Trainer

Certification™ course


Purpose

What is your primary purpose for

attending this session?


Experience

How many webinars have you delivered?

10+ webinars

4 – 9 webinars

1 – 3 webinars

I’ve never delivered a webinar


What Can Go Wrong?


What Can Go Wrong?

Talking head presenter

Monotone voice

Reading slides

Little interaction

No peer-to-peer chatting


Q&A at the end

Bullet-point presentations

No slide graphics

Feeling “alone” on the event

Technical difficulties

What Can Go Wrong?


Adult Learning Principles

Malcolm Knowles

(1913 – 1997)

Name one adult learning

principle.


• Adults need to be involved in the planning and evaluation of their learning.

• Experience (mistakes included) provides the basis for learning activities.

• Adults want to learn subjects that have immediate relevance to their work or personal lives.

• Adult learning is problem-centered not content-oriented.

Adult Learning Principles


Transforming the Virtual

Classroom


The more you feel

like a lecturer, the

less effective you will

be in the virtual

classroom.

New Mindset


It’s a Visual Medium

Make your slides compelling.


Rule of Thumb

Engage participants every 3

minutes with a poll, chat, or

request for feedback.


Your Tool Kit

Chat

Polling

Streaming Video

Annotation Tools

Emoticons/Status Icons

Video

Host/Producer


Chat

Uses Benefits

Ask questions of participants Engage attention

Encourage problem solving Activate their thinking

Build peer-to-peer dialogue Increase collaboration

Invite questions and observations Build commitment to the learning

community


Open Chat





Multiple Chats




Pairs Chat


Polling

Uses Benefits

Quiz participants to check learning Verify learning effectiveness

Quickly get learner feedback Engage participants easily

Share opinions and experiences Increase peer-to-peer learning

Check assumptions about your

audience

Tailor your presentation

Set up a lecture or discussion Engage their thinking functions


Build Awareness



Express Opinions



Test Learning




Streaming Video

Uses Benefits

Stream video of the presenter and

host

Create interest

Capture attention of visual learners

Build rapport

Decrease multi-tasking

Strengthen learner – facilitator

contract


Annotation Tools

Uses Benefits

Learners “point” at content on a

slide

Get fast feedback

Participants may label diagrams Test knowledge retained

Facilitation can conduct rapid polls Move quickly through content while

engaging learners

Host or facilitator can type learner

responses

Facilitate discussion and record key

points

Use pointer and highlighter on slide Direct learner attention


Whiteboard


Point to Problems


Emoticons/Status Icons

Uses Benefits

Check in with participants Quickly see

agreement/disagreement

Replace eye contact Confirm assumptions

Check the pulse of the class See who’s ready to move forward

Ask for volunteers Keep everyone on track


Status Icons


Status Icons



Video

Uses Benefits

Show short (< 2minutes) video Change the energy

Demonstrate skills or behaviors

Introduce a problem to solve


Video


Host/Producer

Uses Benefits

Use the Host as your delivery

partner

Energize the workshop

Handle technology issues Don’t slow down your delivery

Answer logistical questions Provide personal support to

learners

Present role play and case

examples.

Create interest


Role Play on Camera


Get Learner Feedback




Technology Snafus


Technology Snafus

• Always schedule a dry run

• Arrive 30 minutes prior to your

webinar

• Use a host/producer to handle

technical issues

• Practice breakout rooms with real people

• Have a contingency plan for technology issues


The Zen of Delivery

Begin with a centered, calm mind


Action Planning

• One thing I can do….

• One thing my team can do….

• One thing my organization can do….

• One other thought….


Complete the Survey

• Receive the slides

• Attend Virtual Facilitator Training course:

• (September 10 – October 3)

• Receive a 20% discount

• Use promo code

“trainingindustry”

Twitter: cclayatnetspeed

LinkedIn: cynthiaclay

Email: [email protected]

Education

Crossing the Chasm to Engaging Virtual Facilitation - 08-28-12