Company LOGO

CUSTMORE RESPONSE

MANAGMENT

Name : Mihir Shah

Smit Patel

LOGO

Contents

Traditional

CRM System

Application of CRM

Modules in CRM

ER-Diagram

Class Diagram

USE-CASE diagram

Advantages

Resource Requirement

Contents 1Contents 1 Contents 2Contents 2

LOGO Traditional System

LOGO CRM System System Customer Response Management (CRM) is a set of

technology-enabled business processes that enable you to create more consistent and profitable interactions with your customers.

This is an online customer response management system so, customers can contact with the administrator and add, edit or delete their own personal profile. They can view different schemes’ details, ask their queries, give suggestions and provide feedback for the scheme which they are using. Similarly employees can also add edit or delete their own profile and provide response to queries, suggestions and feedback for customers.

LOGO Purpose

Customer Complain Customer Recharge View Scheme Solve Complain Personally interact with company employee Give Feedback

LOGO ApplicationCRM system has many applications but two of them are include in this project.

1.Complain

2.Recharge

LOGO Complain Customer can easily register their complain and get better

and faster solution.

If the customers have some query on solution which is provided by the operator or employee, they can even give some feedback about the solution.

Customer can directly and personally interact with company employee or operator by via e-mail.

LOGO Recharge Now-a-days nobody has time to have recharge via shop.Now-a-days nobody has time to have recharge via shop.

Most of the people believe to save their time so , they Most of the people believe to save their time so , they recharge their mobile and DTH via internet. recharge their mobile and DTH via internet.

But in CRM system all the mobile operators as well as But in CRM system all the mobile operators as well as DTH operators are included at one stop so no need to DTH operators are included at one stop so no need to access many websites.access many websites.

Customers can recharge their mobile as well as DTH, Customers can recharge their mobile as well as DTH, even Postpaid Bill Payment is possible.even Postpaid Bill Payment is possible.

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Customer

Admin

Coordinator

Customer register their complain or give feedback on complain solution and view different schemes available for them.

Coordinator view the complain and assign the complain to special investigator and also give some time to find perfect solution of complain.

Admin view the complain and check complain valid or not if the complain is valid ,admin transfer the complain to coordinator.

MODULES IN CRM

LOGO

Investigator

Account Manager

Account Manager check the complain detail and inform to customer.

Investigator investigate for complain and find appropriate solution for complain. After solve the complain investigator change status of complain.

MODULES IN CRM

LOGO CUSTOMER

LOGO ADMIN

LOGO COORDINATOR

LOGO INVESTIGATOR

LOGO ACCOUNT MANAGER

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ER-Diagram

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Class Diagram

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Use-Case Diagram

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Sequence Diagram

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Data Tables

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LOGO Advantages

Reduced costs, because the right things are being done.Reduced costs, because the right things are being done.

Increased customer satisfaction, because they are getting Increased customer satisfaction, because they are getting exactly what they want.exactly what they want.

Customer get good recharge schemes.Customer get good recharge schemes.

Customer can finish all recharge work at one stop.Customer can finish all recharge work at one stop.

Customers can access it any time, at any place just Customers can access it any time, at any place just through internet.through internet.

Customer get effective and efficient solution for their Customer get effective and efficient solution for their complaint.complaint.

LOGOResource RequirementResource Requirement

1).System Requirement1).System Requirement Processor: Pentium Dual CoreProcessor: Pentium Dual Core Memory: 2 GB RAM or moreMemory: 2 GB RAM or more Hard Disk Space: 5 GB or moreHard Disk Space: 5 GB or more Windows: Windows XP, Windows 7Windows: Windows XP, Windows 7

2).Software Requirement2).Software Requirement Framework: Microsoft Visual studio 2010 Framework: Microsoft Visual studio 2010 Front End: ASP.NET 4.0Front End: ASP.NET 4.0 Back End: SQL Server 2008Back End: SQL Server 2008

3).Hardware Requirement3).Hardware Requirement Intel Pentium : IV 1.8 GHz ProcessorIntel Pentium : IV 1.8 GHz Processor Original Intel 845 GL Mother BoardOriginal Intel 845 GL Mother Board 40 RAM40 RAM 40 GB Seagate HDD40 GB Seagate HDD

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