Critical competencies for 21st century leaders

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presented byLou Russell, Russell Martin & Associates(317) [email protected]@gmail.comwww.russellmartin.com

EMOTIONAL INTELLIGENCE FOR

DECISION MAKERS

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1. Name the negative emotion you recently experienced at work. The emotion you felt: __________.

2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What factors contributed to your feelings about the problems?

How Do You Feel?

2 © Developed by Russell Martin & Associates www.russellmartin.com

1. Name the positive emotion you recently experienced at work. The emotion you felt : __________.

2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What factors contributed to your feelings about the successes?

How Do You Feel?


ContentA Model for High Performance

Self and Team Clarity

Stress, Triggers and Decisions

© Developed by Russell Martin & Associates www.russellmartin.com

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Learning Objectives

Identify triggers, strengths, and motivators that drive high performance for you and your team

Identify and mitigate opportunities for Me/Me, Me/You and Me/Job conflict

Build a personal discipline to improve decision making and performance


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Competencies: Self Assess

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Competencies

A Model for High Performance

8Behaviors / Motivators Behaviors / Motivators

High Performing

Team

Trust / Alignment

Accountability (self / others)

Strengths and Challenges

Processes, Roles, Measures

Vision, Mission, Values

SELF TEAM

EQ


me/you

me/me

me/job

me/me


How Clearly Do You See?




Your Body Reacts: It’s Chemical

Ironically, the workplace has become one of the most inefficient places to work.


Defining Emotional Intelligence

EQ

Cognition

Behavior

CompetencyDecision Making (Superior Performance)

360 AssessmentsPerformance Reviews

DISC Motivators

Multiple IntelligenceMemory

An team or individual with mediocre IQ but high EQ will outperform a team with the highest IQ and low EQ.


Self and Team Clarity

Who am I? What are my priorities / values?What are my strengths / blind spots?What is my plan?

vision values

mission


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Seeks Truth/ Knowledge

Problem solving

Impractical

Watches “Discovery Channel”, PBS

Make Money

Practical

Future oriented, savings

Workaholic

Never enough

Achieve inner vision

Self-fulfillment

Humor or sarcasm

Impractical

Inner feelings not logic

Seeks to win

Control, power

End justifies means

Breaks rules

Can appear to feel superior to others

Search for value of life

Champion of beliefs

Rigid

Order, unity

Always rightHelp others

Empathy

Generous

Self-sacrifice

Can’t say “no”

Stop hate and conflict

PRIORITIES/VALUES


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Self Awareness

“Reading one’s own emotions and recognizing the potential impact of those emotions upon individual performance.”

- Daniel Goleman, Emotional Intelligence

Principle: You cannot manage emotions you are not fully

aware of or don’t fully understand.


Your Behavioral Strengths: DISC

D

IS

CUrgent

Pioneering

Innovative

Driven

Likes challenge

Demanding

Quick to anger

Careful

Objective, clear

High standards

Good analyst

Detailed

Picky

Aloof

Fearful

Optimistic

Motivator

Team Player

Problem solver

Emotionally needy

Inattentive

Trusting

Poor with

details

Steady and sincere

Patient

Empathetic

Logical

Service-oriented

Apathetic under stress

Passive

Resists change


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Costumes and Stress


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The lesser the shaded area, the greater the possibility for conflict.

Me / Me (and Me / You Conflict)

me/me


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Teams

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me/you


EQBehaviors / Motivators Behaviors / Motivators

A Model for High Performance

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High Performing

Team

Trust / Alignment

Accountability (self / others)

Strengths and Challenges

Processes, Roles, Measures


SELF TEAM



Self-Awareness: Six Disruptive Emotions

Disruptive Emotion Your Experience Your Negative Reaction

Anger / Defensiveness

Anxiety / Fear

Guilt / Shame

Feeling “Down”

Insecurity

Embarrassment

Emotions are a CALL to ACTION:


Personal Profile:

My behavioral strengths are:

D I S C

My behavioral blind spots are:

D I S C

My personal vision is to __________, ________, and ________ ______________.

I have noticed that these things trigger negative emotions that disrupt my performance:

me/you

me/me

me/job

Trigger Emotion Regulation

My Top Values are:

TheoreticalSocialUtilitarianIndividualisticTraditionalAesthetic

My (2) Lowest Motivators are:

TheoreticalSocialUtilitarianIndividualisticTraditionalAesthetic23 © Developed by

Russell Martin & Associates www.russellmartin.com

Personal Profile: My personal vision is to __________, ________, and ________ ______________.

Affirmations:

Notes:


How Can I Get More HELP?

At www.russellmartin.com:

• Purchase the Infoline at www.astd.org• Visit our RMA Virtual Playground• Purchase EQ assessment, EQ course (in-a-

box), books, webinars• Get our LEARNING FLASH e-zine for more

tips and tools• Find out about public webinars and

workshops• Buy fun stuff in the store


http://www.russellmartin.com/

http://www.astd.org/

Education

Critical competencies for 21st century leaders