Welcome

Lab Tour

Crew Expectations

What is a Crew Member?

Resource Guide & Crew Process

Lunch & Team Builder (Returning Crew Arrive)

Professional Development Activities

Scenarios

Reminders & New this Semester

Wrap Up & Questions

Introductions

Ice Breaker

Binders, Resource Guide, & The Formula

Conference Room

Storage

Printing

Computers

Office Space

White Board Tables

Front Desk

Attendance

Coverage

Unexcused Absences

Tardiness

Breaks

Dress Code

Presentable

Office Polo

Name Tag

Office Etiquette

Cell Phones

Laptops

Homework

Confidentiality

Contract

Competencies

Time Management

Multi-Tasking

Effective Communication

Conceptual Thinking Skills

Ability to be a Team Player

Diversity & Inclusion

Professionalism

Serve as consultants in the event planning process

Provide assistance with student organizations and event marketing

Answer questions regarding university and CSI policies

Communication

Checking sponsored accounts

Sharepoint

Front Desk Procedures & Resources

Binder: Policies, helpful numbers, contacts, program managers

Answering Phone

Greeting EVERYONE: Asking them to sign in, what are they working on, can I help you with anything today?

Customer Service!

What is an Event?

Program Managers

Contracting

Insurance

Customer Service

Greeting EVERYONE: Please sign into the binder, what are you working on today, is there anything I can help

you with?

Checking Crew Inbox for work

Make sure there isn't anything to do before you start your homework

Wear your polo & name tag

Have Ipads out and ready to go

Be Sure to check sponsored accounts

Assist with printing – No Students behind front desk

Try helping students before going to Chiquita & Desiree

Look for the answer yourself – binder, other crew members, resource guide, website, etc.

Cleaning Checklist

Key Checkout