Crew Winter Training Saturday, January 18th

9:00am – 4:00pm Programming Lab (CSC 240)

9:15am – 9:30am Introduction/ Welcome

• Pass out binders & The Formula • Icebreaker: Two Truths and a Lie

9:30am – 9:45am Lab Tour

• Talk about different areas: computers, printing, storage, conference room, office space, white board tables, etc.

9:45am – 10:00am Crew Expectations

• Attendance: Coverage, Unexcused/Tardiness, Breaks • Dress Code: Presentable, Office Polo & Name Tag • Confidentiality • Office Etiquette: Cell Phones, Laptops, Homework, etc.

10:00am – 10:30am What is a Crew Member?

• Serve as consultants in event planning process • Provided assistance with student organization and event marketing • Answer questions regarding university and CSI policies • Communication • Checking sponsored account • Sharepoint • Front Desk Binder: Policies, helpful numbers, contacts, program

managers • Answering Phones • Greeting EVERYONE: Asking them to sign in, what are they

working on, can I help you with anything today? • Customer Service!

10:30am – 12:00pm Resource Guide & Crew Process

• What is an Event? • Program Managers • Contracting • Insurance

12:00pm Returning Crew Arrive

12:00pm – 1:00pm Lunch & Team Builder

• Picture Pieces Game

1:00pm – 1:45pm Professional Development Activity

• Back- to- Back Drawing • Ten Things I do Well

1:45pm – 2:45pm Scenarios

• Divide into different teams for each scenario

2:45pm – 3:45pm Reminders & New this semester • Customer Service- Greeting Everyone: Please sign into the binder,

what are you working on today, is there anything I can help you with?

• Checking Crew Inbox for work • Make sure there isn’t anything to do before you start your

homework • Wear your polo & Nametag • Have ipads out and ready to go • Be sure to check sponsored accounts • Assist with printing- No student behind desk • Try helping the students before going to Chiquita & Desiree • Look for the answer yourself- binder, other crew members,

resource guide, website, etc. • Cleaning Checklist • Key Checkout

3:45pm – 4:00pm Wrap Up & Questions