COURTESY

Presented to:Sir Ali Hamza

COURTESY

Knowing your audiences allow you to use statement of courtesy; be aware of your message receiver.

Courtesy is about• Feelings• Respect

Suggestions for generating a courteous tone.

• Be sincerely tactful, thoughtful, and appreciative.

• Use expression that show respect.• Choose nondiscriminatory expressions.

Tact, Thoughtful, and Appreciate

TACTLESS, BLUNTClearly you did not read my latest fax.

MORE TACTFULSometimes my wording is not precise let me try it again.

Choose Nondiscriminatory Expression

Treat everyone one without any discrimination of• Gender• Race• Ethnic• Origin• Physical feature

Any Question….???

..??

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