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John ZEPPOS COSMOTE Mobile Telecommunications S.A., Greece; NATO
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John Zeppos, OTE Group Business Continuity Management Deputy Director August 2012
Continuing Operations in a modern and efficient manner
Strategic Thinking Happy Shareholders
BCM can not be an obligation
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 2
Sledgehammer to crack a nut Best plan = your plan
Fit for purpose & Ownership
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 3
Priorities can never differ
Human Resources Buildings, Technology
Infrastructure
Business Processes,
Technology & IT
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 4
How has Business Continuity Management Developed?
1970s
• USA - Natural Disasters
• UK - Irish Terrorist attacks : resulted in the “Disaster-Recovery” approach in the UK to deal with the aftermath of an event
1980s
• BCM professionals recognised the need to understand the Impact to the Business – hence BIA, Risk Assessment etc
1990s
• Holistic approach intended to reduce risks and resulting impacts
• US standard NFPA 1600 – a recommended approach for Disaster Management – based on Natural, Human or Technological disasters
2000s
• Standards Start to be developed • 2003/2004 PAS56 - UK - never developed into a full standard
• NFPA1600 USA – became programme based
• BS25999 – Code of Practice & Specification (2006/7) – organisations able to be independently certified
• Management System approach aligned with existing Management Systems
• Lifecycle to ensure that the business is protected – not Disaster and then Recover
Current situation
• BS25999 formed the key input to the BCM ISO standard (ISO22301)
• ISO22301 Standard May 2012
5 John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 6
Raising Awareness = Increasing Resilience
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 7
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 8
Social Media is both communication and Intelligence gathering
Some Final Words of Wisdom
Always plan for where you are, not for where you aspire to be
Scenarios are for movies, not business
Have a well rehearsed method for exchanging information
Synthesize the information before feeding it to the Top Team
Doing BCM is not like working at Hogwarts !
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 9
John Zeppos [email protected] +30 697 9666844
John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 10
Twitter : @jzeppos http://www.linkedin.com/in/johnzeppos