Communication Skills

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The Basics of Communication process Language Listening Non Verbal Communication Role of Culture & Diversity on Communication in WorkPlace.

Text of Communication Skills

Communication Skills


What is language?What is the origin of language?

What is language?Language is a tool used for communication!

Brainstorming!Does language trigger thought or thought triggers language?

Origin of languageSymbolsGesturesSmoke signalsDrum beatingBellsPicturesGruntsAlphabetsNumbers

DEFINTIONS OF COMMUNICATION Communication is transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver G.G. Brown.Communication is the intercourse by words, letters or messages- Fred G. Meyer.

CONTCommunication is the transmission of a message or information by speaking or writing. . Communication is giving, receiving or exchanging ideas, information, signals or messages through appropriate media, enabling individuals or groups to persuade, to seek information, to give information or to express emotions.

Effective CommunicationDefinitionsEffective communication is a two-way process - sending the right message, that is also being correctly received and understood by the other person/s.Effective communication is a process through which the sender conveys a message that the receiver readily receives and understands. It is a two-way process instead of a one-way process.

Communication & Effective Communication Communication is giving or exchanging information, signals, messages by talk or gestures or writingEffective conversation (communication) is a conversation in which no one gets confused by the other person's MEANING

VALUE & IMPORTANCE OF COMMUNICATIONVALUE OF COMMUNICATIONIMPORTANCE OF COMMUNICATIONThe value of communication is based on relevant and timely information. Without such information, there can be no effective communicationIf youre a good communicator, youll have better chances of success. Youre able topersuade people, influence others,negotiate effectively.

VALUE & IMPORTANCE OF COMMUNICATIONCommunicationpromotesmotivationby informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark.Communication is asource of informationto the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.Communication also plays a crucial role inaltering individuals attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in molding employees attitudes.

VALUE & IMPORTANCE OF COMMUNICATIONCommunication alsohelps in socializing. In today's life the only presence of another individual fosters communication. It is also said that one cannot survive without communication.As discussed earlier, communication also assists incontrolling process. It helps controlling organizational members behavior in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization. They must comply with organizational policies, perform their job role efficiently and communicate any work problem and grievance to their superiors. Thus, communication helps in controlling function of management.

Key QuestionsDifferentiate between Communication and Effective Communication?Explain the value of Communication?Define importance of Communication?

Process of Communication

Components of CommunicationContextSenderMessageMediumReceiverResponse

Components of CommunicationContext -Communication is affected by the context in which it takes place. This context may be physical, social, chronological or cultural. Every communication proceeds with context. The sender chooses the message to communicate within a context.

Sender / Encoder -Sender / Encoder is a person who sends the message. A sender makes use of symbols (words or graphic or visual aids) to convey the message and produce the required response. For instance - a training manager conducting training for new batch of employees. Sender may be an individual or a group or an organization. The views, background, approach, skills, competencies, and knowledge of the sender have a great impact on the message. The verbal and non verbal symbols chosen are essential in ascertaining interpretation of the message by the recipient in the same terms as intended by the sender.

Components of CommunicationMessage -Message is a key idea that the sender wants to communicate. It is a sign that elicits the response of recipient. Communication process begins with deciding about the message to be conveyed. It must be ensured that the main objective of the message is clearMedium -Medium is a means used to exchange / transmit the message. The sender must choose an appropriate medium for transmitting the message else the message might not be conveyed to the desired recipients. The choice of appropriate medium of communication is essential for making the message effective and correctly interpreted by the recipient. This choice of communication medium varies depending upon the features of communication. For instance - Written medium is chosen when a message has to be conveyed to a small group of people, while an oral medium is chosen when spontaneous feedback is required from the recipient as misunderstandings are cleared then and there.Components of CommunicationRecipient / Decoder -Recipient / Decoder is a person for whom the message is intended / aimed / targeted. The degree to which the decoder understands the message is dependent upon various factors such as knowledge of recipient, their responsiveness to the message, and the reliance of encoder on decoder.

Response (Feedback )-Feedback is the main component of communication process as it permits the sender to analyze the efficacy of the message. It helps the sender in confirming the correct interpretation of message by the decoder. Feedback may be verbal (through words) or non-verbal (in form of smiles, sighs, etc.). It may take written form also in form of memos, reports, etc.

Key QuestionsLabel the diagram?What are the components of communication?Describe each component?

Areas of Human CommunicationVERBALNON-VERBALVerbal communicationincludes rate, volume, pitch as well as articulation and pronunciation. Verbal communication also includes sign language and written forms of communicationNon verbalcommunicationincludes those important but unspoken signals that individuals exhibit, specifically : carriage/posture, appearance, listening, eye contact, hand gestures and facial expressionsVerbal CommunicationThe basis of communication is the interaction between people. Verbal communication is one way for people to communicate face-to-face. Some of the key components of verbal communication are sound, words, speaking, and language.Verbal communication is communication that uses words, either written or spoken. This is in contrast to non-verbal communication, such as body language.

"Verbal" is sometimes used colloquially in the sense of "spoken", but it is better to use "oral" in that context, to avoid ambiguity

Non- Verbal Communicationnonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener]. Basically it is sending and receiving message in a variety of ways without the use of verbal codes (words). It is both intentional and unintentional. Most speakers / listeners are not conscious of this. It includes but is not limited to:touchglanceeye contact (gaze)volumevocal nuanceproximitygesturesfacial expression pause (silence)intonationdressposturesmellword choice and syntaxsounds (paralanguage)Broadly speaking, there are two basic categories of non-verbal language: nonverbal messages produced by the body; nonverbal messages produced by the broad setting (time, space, silence)

ExampleA very good example is: A man comes home late, hears from the kitchen the slamming of pots and pans and cupboard doors. He enters the kitchen, asks his wife "What's wrong, honey?" She answers, "Nothing!" as she slams another cupboard door and rolls her eyes toward the ceiling.She has spoken the word "Nothing", but it is her unspoken communication that tells him that "nothing" is not the real answer. It is clearly communicated by her actions.A truly effective communicator will train him or herself in nonverbal communication as well as verbal and oral.

Can you think of other suitable Examples?

CLASSIFICATION OF NON-VERBAL COMMUNICATION1. Facial Expression2. Gestures3. Paralinguistic Features4. Body Language and Posture5. Proxemics6. Eye Gaze7. Haptics8. Appearance

CLASSIFICATION OF NON-VERBAL COMMUNICATION1. Facial ExpressionFacial expressions are responsible for a huge proportion of nonverbal communication. Consider how much information can be conveyed with a smile or a frown. While nonverbal communication and behavior can vary dramatically between cultures, the facial expressions for happiness, sadness, anger and fear are similar throughout the world.2. GesturesDeliberate movements and signals are an important way to communicate meaning without words. Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are arbitrary and related to culture.

CLASSIFICATION OF NON-VERBAL COMMUNICATION3. Paralinguistic'sParalinguistic's refers to vocal communication that is separate from ac