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COMMUNICATION
ENGLISH 103Lecture 1
“No man is an
island…”
COMMUNICATION
• Late 14c , from Old French “comunicacion”
• From Latin “communicationem” • From Latin “communicare” which means
to share, to divide out , communicate, impart, inform, join, unite, participate in
• From Latin “communis” which means common
COMMUNICATION• Transmission of thoughts from one mind
to another• An essential function of civilization• Process of mutual interaction of people
through sensory stimuli – anything that brings about a response in the nervous system, the sensory system or the feelings of a person
ORAL COMMUNICATION
• Sound representation of a language• Consists of the speaking and
listening processes
LANGUAGE• Man’s most effective medium of
communication• Allows people to communicate
their ideas
PROCESS OF ORAL COMMUNICATION
ELEMENTS OF COMMUNICATION
• Sender• message• Receiver• feedback
PROBLEMS RELATED TO COMMUNICATION
Wrong words
BAD Interpersonal relationships
LOW Self-esteem
Misconception of messages
Loss of words
Limited ideas
Family problems
Analysis of issues
Angry “Boss”
Professional failure
The Seven C’sOf
EffectiveCommunic
ation
Correctness
Clarity
Conciseness
CompletenessConsideration
Concreteness
Courtesy
1. CorrectnessUse the right level of languageCorrect use of grammar, spelling and
punctuationAccuracy in stating facts and figures
Correctness in message helps in building confidence.
2. Claritydemands the use of simple language and
easy sentence structure in composing the message
Clarity makes comprehension easier.
3. Concisenesssaves time of both the sender and the
receivercan be achieved by avoiding wordy
expressions and repetitionUsing brief and to the point sentences
Conciseness saves time.
WORDY CONCISEDue to the fact that because
In due course soon
At this time now
Few in number few
On a weekly basis weekly
In spite of the fact that although
Until such time as until
Meet together meet
4. CompletenessThe message must bear all the necessary
information to bring the response you desire.
answer all the questions go for extra details if needed
Completeness brings the desired response.
5. Considerationdemands to put oneself in the place of
receiver while composing a messageemphasizes positive pleasant facts, visualizing
reader’s problems, desires, emotions and his response
Consideration means understanding of human nature.
NEGATIVE EMOTION/
EXPRESSION
TRANSFORMS INTO
Anxious A little concerned
Confused curious
Destroyed Set back
Stressed busy
Lost searching
NEGATIVE EMOTION/
EXPRESSION
TRANSFORMS INTO
I hate I prefer
Insulted misunderstood
Painful uncomfortable
Disgusted surprised
Failure learning
GOOD WORD GREAT WORD
Attractive gorgeous
Fortunate blessed
Smart gifted
Curious fascinated
Confident unstoppable
6. Concreteness Being definite, vivid and specific
rather than vague, obscure and general
Putting action into the verbs
Concreteness reinforces confidence.
7. Courtesynot only thinking about receiver but also
valuing his feelingsusing polite words and gestures, being
appreciative, thoughtful, tactful, and showing respect to the receiver
build goodwill
Courtesy strengthen relations.
COMMUNICATIONPSYCHOLOGY:
Understanding human behavior through communication
Thank you!