Lesson 6

Review of Consumer Rights,

Responsibilities and

Consumer Legislation

Video Clips

• Goods must be of merchantable quality• Goods must be fit for the purpose• Goods must be as described• Your rights as a consumer

Role Play

• You have a problem with your mobile phone which you purchased last week

• You bring it back to the shop and inform the retailer about the fault

Research Grid1.What is a consumer? When is someone not a consumer?

2. List three questions a person should ask before they buy a product or service.

Answer Answer

3. Distinguish between a valid and non-valid complaint.

4. What is the function of a deposit?

Answer Answer

5. List three main provisions of the Sale of Goods and Supply of Services Act 1980

6. List three main provisions of the Consumer Protection Act 2007

Answer Answer

Review of The Consumer

Questions a consumer should ask Sale of Goods Supply of Services

Forms of Redress Functions of NCA Consumer Protection Act

The Consumer