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Customer Experience Management

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• Creating Rich Experiences

• Sharing the Excitement

• Engaging Audiences

• Continuing the Conversation

Integrated Experiences


The practice of developing, distributing and supporting carefully coordinated messaging across one or more mediums or platforms in a manner that is mindful,

contextual and dynamic.

Adaptive Omni-Channel Marketing


What’s New in Web Content Management

• Segmentation & Targeting

• Multilanguage and Translation

• Mobile Previews

• Easy to Use In-context Editing & Site Building


Main Menu

Define the Experience

Create a New Page

OmniChannel and Contextual

• Responsive Design

• Multi-lingual Support

• Web Archival

• Omnichannel Delivery

• Patented Caching and Personalization






Adaptive and Engaging

• Streamline Creative Production and Publishing

• Integration to Digital Marketing Applications

• Secure, scalable Digital Asset Library





Social and Interactive

• Team Collaboration

• File Sync & Share

• Social Compliance

• Embeddable Social Components

• Available On Premise and in the Cloud






Personalized and Targeted

• Intelligent Statements

• Automated Document Presentment

• Managed Governance

• ERP Integration

INSIGHT. INNOVATION. IMPACT.

November 17 – 21ORLANDO, FLORIDA

www.opentextcom/ew2013

Education

Cem ew slide share v1