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  • 1. Customer Experience Management

2. Copyright OpenText Corporation. All rights reserved. 3. Integrated Experiences Creating Rich ExperiencesSharing the ExcitementEngaging AudiencesContinuing the ConversationCopyright OpenText Corporation. All rights reserved. 4. Adaptive Omni-Channel Marketing The practice of developing, distributing and supporting carefully coordinated messaging across one or more mediums or platforms in a manner that is mindful, contextual and dynamic.Copyright OpenText Corporation. All rights reserved. 5. Whats New in Web Content Management Segmentation & TargetingMultilanguage and TranslationMobile PreviewsEasy to Use In-context Editing & Site Building Copyright OpenText Corporation. All rights reserved. 6. OmniChannel and ContextualResponsive DesignMulti-lingual Support Create a New PageWeb ArchivalOmnichannel DeliveryMain MenuPatented Caching and PersonalizationDefine the ExperienceCopyright OpenText Corporation. All rights reserved. 7. Copyright OpenText Corporation. All rights reserved. 8. Copyright OpenText Corporation. All rights reserved. 9. Copyright OpenText Corporation. All rights reserved. 10. Copyright OpenText Corporation. All rights reserved. 11. Adaptive and EngagingStreamline Creative Production and PublishingIntegration to Digital Marketing ApplicationsSecure, scalable Digital Asset Library Copyright OpenText Corporation. All rights reserved. 12. Copyright OpenText Corporation. All rights reserved. 13. Copyright OpenText Corporation. All rights reserved. 14. Copyright OpenText Corporation. All rights reserved. 15. Social and InteractiveTeam CollaborationFile Sync & ShareSocial ComplianceEmbeddable Social ComponentsAvailable On Premise and in the Cloud Copyright OpenText Corporation. All rights reserved. 16. Copyright OpenText Corporation. All rights reserved. 17. Copyright OpenText Corporation. All rights reserved. 18. Copyright OpenText Corporation. All rights reserved. 19. Copyright OpenText Corporation. All rights reserved. 20. Personalized and TargetedIntelligent StatementsAutomated Document PresentmentManaged GovernanceERP IntegrationCopyright OpenText Corporation. All rights reserved. 21. INSIGHT. INNOVATION. IMPACT.November 17 21 ORLANDO, FLORIDAwww.opentextcom/ew2013