Cannon instructional plan

Instructional Plan Template | Slide 1

AET/515

Cultural Diversity Awareness and Tourism

Instructional Plan Traci M. CannonMarshall Dupas

6/24/13


Needs Assessment

Baderman Island Employees lack competency with providing efficient service for international guest.

There is currently a generic customer service hospitality course

not tailored to the needs of the Baderman Island guest. A cultural Diversity Awareness and tourism (CDAC) course

implemented in the new hire training program with required ongoing refresher courses.

The gap analysis concluded that the customer service and hospitality course does not extend to teaching new hires skills that would allow them to assist international guest.

The recommendation is for Baderman Corporate University to include a Cultural Diversity Awareness Course into its training curriculum.


Instructional Goal

• This pilot course should enable participants to successfully communicate basic greetings, calculate money, provide directions, emergency procedures and travel information in French and Spanish. Learners will also have extensive knowledge of the tourism trends of Baderman Island. Learners must be able to pass a written and verbal exam.


Performance-Based Objectives

1) All Baderman employees to actively participate in basic language (French and Spanish) skill drills, role play workshops, and emergency evacuation procedures.

2) Employees will complete skills assessments before proceeding to next level of the course. Upon successful completion of skills assessments and final exam, learners will earn a certificate.


Summative Assessment and Learning Outcomes

Four graded skill assessments facilitated at the end of each module of the course.

85%-passing score on each skill assessments-Basic Spanish/French Vocabulary-Early Language Listening Oral

Proficiency

Final (60) question (multiple choice and fill-in-the blanks)

exam with (2) “What would you do”? Essay questions

-Students must solve two common customer service related issues in essay form


Learner Characteristics

Learner Characteristics include men and women high school graduates (GED equivalent) between the ages of 18 and 60. College students and entry level employees of Baderman Island Resort. Salaries range between $9.00 and $18.00.


This section includes the following: Instructional setting includes the Baderman Corporate

University classrooms, hotel front desk, hotel lobbies, bell hop desk and reservation call lines for role-play workshops (all role play will be scheduled after heavy hotel traffic during evening hours)

Classroom coursework will be offered online or in Baderman university corporate headquarters. Students must schedule role-play workshops if they choose online learning.

All students must participate in role-play workshops. Role play workshops simulate real world interactions between Baderman employees and guest. Students will be assigned teams and bilingual coaches to aid in learning

Learning Context


– Delivery Modality

– Instructional Strategies

– Plan for Implementation

– Instructional Resources

– Formative Assessment

PART IIDevelopment and Implementation of Instruction


Delivery Modality

The most efficient environment conducive to learning a new language would resemble an instructor led classroom with an instructor similar to the environment where the participant learned their first language. All instructors will be bilingual educators.

Classroom activities incorporate real-world situations that incorporate

learning to effectively solve work place communications issues Adult learners in the classroom respond to models facilitated by the

instructor and practice those models as they use the language on their own.

Participants are encouraged to set their own goals within the learning

process. Students will be assisted in creating their own study guide, flash cards and vocabulary reference hand book for personal use. Each week students will have their oral proficiency assessment recorded on video by their classmates for practice and skill building. This will also be a exercise to build confidence and encourage team work amongst their coworkers.


Instructional Strategies

Instructional Content (Initial New Hire Course 4 weeks)

Strategies to valuing cultural diversity (8-hours)

Cultural Self Awareness (8-hours)

Cross Cultural Communication (Basic Spanish/French) (120- hours)

International Tourism Trends Awareness (72-hours)


Plan for Implementation

Inform participants of the goals and objectives of the course

Provide written materials outlining the goals and objectives

Conduct Ice-breaking activities to gain confidence amongst the learners

Presentation of lessons, learner responsibilities, study materials, and stimulus material to aid in learning

Provide learning guidance from team learning coaches-teams

Assess learner performance Provide positive and constructive criticism Measure comprehension and ability to transfer skills


Instructional Resources

Computer work stations Whiteboard Head sets Video recorder Smart board Projector Multi-media materials (French, Spanish publications

including magazines, books, maps, brochures, advertisements, articles, and news reports


Formative Assessment

Describe five formative assessment strategies that could be incorporated into the implementation of your instructional plan.

Peer/instructor evaluations

Course Rubric/Scoring Grid

Student Oral Proficiency Assessment

Final 60 Question Exam and Answer Keys


PART IIIEvaluation of Instruction

– Evaluation Strategies

– Outcome Review

– Recommendations


Collect Student data, assessment scores, monitor class participation, instructor/course evaluations

Analyze positive outcomes from training, detail any negative trends or outcomes

Document defects in the instruction Make appropriate adjustments and revisions to the

instructional design Feed back the results into the program and reevaluate

Evaluation Strategies


Outcome Review

Successful completion of the course is defined as each participant scoring an 85% or above on the final assessment, have a completed oral proficiency video that include verbal skill building exercises from four learning modules of the course, and a completed vocabulary reference handbook.


Recommendations

Based on the outcome review, it is recommended that selected management employees complete the course before the pilot course is launched. Based on the success of the selected management employees they will have the ability to appoint learning coaches to assist with the class teams.Upon completion of the course, the pilot course roundtable discussions, and course/instructor evaluations are analyzed preparation for the pilot course can begin.

ReferencesAddie Instructional Design Model. (2013). Retrieved May 25, 2013, from

http://www.intulogy.com/addie/design.html Approaches to evaluation of training: Theory &Practice. Retrieved June 10, 2013, from http://www.ifets.info

Addie Instructional Design Process (2007). Retrieved May 30, 2013

tps://wikis.uit.tufts.edu/confluence/display/UITKnowledgebase/ADDIE+Instructional+Design+Process.Baderman Employee Site (2013) Retrieved May 20, 2013

https://portal.phoenix.edu/classroom/coursematerials/aetKnowles, M.S (1980). Modern practice of adult education: from

pedagogy to andragogy. Revised and updated. Chicago: Follett Publishing Company Associated Press.

Davis, Angiah L. (2013). Using instructional design principles to develop effective information literacy instruction: The ADDIE model..

Retrieved June 1, 2013 from ttp://crln.acrl.org/content/74/4/205.full.

Images 1, 2, and 3 were retrieved from Google images 6/24/13.Instructional Plan Template | Slide 18

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Cannon instructional plan