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BUS 119Week 4
BUS 119 – Principles of
Personal &
Organizational
Leadership
Overview – Suggested and Required Actions for this week
• Read Chapters 9 & 10 in your text book
• 2 Discussion Questions – Original Posts – Due by Thursday, 11:59 pm
• Quiz – Due by Sunday, 11:59 pm
• Respond to at least 2 classmates for each question – Due by Monday, 11:59 pm
• Start writing final paper due next week
Northouse, P. G. (2018). Introduction to leadership:
Concepts and practice. Thousand Oaks, CA: Sage
Publications, Inc.
This textbook is a
Constellation textbook
This week students will
1. Assess the influence of out-groups on organizations and leadership.
2. Compare and contrast approaches to conflict as a leader.
Activity Due Date Format Grading %
Read Chapters 9 & 10
Leadership Skills Day 3 (1st post)
Discussion 2
Respond to at least 2 classmates’ posts
Day 7 Discussion Part of 2 above
Vision Day 3 (1st post)
Discussion 2
Respond to at least 2 classmates’ posts
Day 7 Discussion Part of 2 above
Quiz Day 6 Quiz 8
Write first draft of assignment 2 Next week! 5 to 6 pages, APA
35
CHAPTER 9 - OUT-GROUPS
In groups – a collection of individuals that accept and adhere to the beliefs, norms, values, and other expected behavior patterns of the group
Out-groups – (1) all individuals, and groups of individuals, who do not fit in the in group (2) – all individuals and groups not under the immediate control of the leader
CHAPTER 9 - OUT-GROUPS
When dealing with out-groups leaders should:
Listen to out-group membersEmpathize with out-group membersRecognize the unique contributions of out-group membersEnsure out-group members feel includedCreate special a relationship with out-group membersGive out-group members a voice and empower them to act
(Northouse, 2012)
HANDLING CONFLICT
Conflict can be rooted in two major dimensions
Content Dimensionobjectiveresourcesproceduressubstance of the goal itself
Relationship DimensionIssues of EsteemIssues of ControlIssues of Affiliation (Northouse, 2012)
HANDLING CONFLICT
Approaches:
Fisher and Ury – Principled NegotiationSeparate the people from the problemFocus on interests not positionsInvent options for mutual gainsInsist on using objective criteria
(Northouse, 2012)
HANDLING CONFLICT (CONTINUED)
Approaches:
Communication StrategiesDifferentiationFractionationFace Saving
(Northouse, 2012)
HANDLING CONFLICT (CONTINUED)
Approaches:
Kilmann and ThomasAvoidanceCompetitionAccommodationCompromiseCollaboration
(Northouse, 2012)
KEY TERMS – CHAPTER 9
You may be asked to use these terms in Discussion Board responses or your assignment for the week.
Term Definition
Empathy a process in which an individual suspends his or her own feelings in an effort to fully understand the feelings of another individual
Leader-member Exchange Theory
conceptualizes leadership as a process that is centered on the interactions between leaders and followers
Listening paying attention to what people say while being attentive to what people mean
Out-group Members individuals in a group or an organization who do not identify themselves as part of the larger group, and who are disconnected and not fully engaged in working toward the goals of the group
Social Identity Theory explains why and how individuals identify with particular social groups and how these identifications affect their behavior (Northouse, 2012)
KEY TERMS – CHAPTER 10
Term Definition
Accommodation an unassertive but cooperative conflict style that requires individuals to attend very closely to the needs of others and ignore their own needs
Avoidance a conflict style that is both unassertive and uncooperative, and characterized by individuals being passive and ignoring conflict situations rather than confronting them directly
Collaboration a conflict style that requires both assertiveness and cooperation and occurs when both parties agree to a positive settlement to the conflict and attend fully to the other’s concerns while not sacrificing or suppressing their own
Competition a conflict style of individuals who are highly assertive about pursuing their own goals but uncooperative in assisting others to reach their goals
You may be asked to use these terms in Discussion Board responses or your assignment for the week.
(Northouse, 2012)
Term Definition
Compromise a conflict style that involves both a degree of assertiveness and a degree of cooperativeness
Conflict a felt struggle between two or more interdependent individuals over perceived incompatible differences in beliefs, values, and goals, or over differences in desires for esteem, control, and connectedness
Conflict style a patterned response or behavior that people use when approaching conflict
Content Conflicts
involve struggles between leaders and others who differ on issues such as policies and procedures
Content Dimension
involves the objective, observable aspects of communication
Differentiation an interaction process that occurs in the early phase of conflict that helps participants define the nature of the conflict and clarify their positions with regard to each other
KEY TERMS – CHAPTER 10 (CONTINUED)
You may be asked to use these terms in Discussion Board responses or your assignment for the week.
(Northouse, 2012)
KEY TERMS – CHAPTER 10 (CONTINUED)
You may be asked to use these terms in Discussion Board responses or your assignment for the week.
Term Definition
face saving communicative attempts to establish or maintain one’s self-image or another’s self-image in response to threat
fractionation the technique of breaking down large conflicts into smaller, more manageable pieces
principled negotiation
an approach to conflict that decides issues on their merits rather than through competitive haggling or through excessive accommodation
relational conflicts
refer to the differences we feel between ourselves and others concerning how we relate to each other
relationship dimension
refers to the participants’ perceptions of their connection to one another
(Northouse, 2012)
REFERENCES
Northouse, P. G. (2018). Introduction to leadership: Concepts and practice. Thousand Oaks, CA: Sage Publications, Inc.
RECOMMENDED READINGS
Chapter 9
Dealing with Out-Groups
Dealing With Difficult People
In-Groups and Out-Groups
Social Identity Theory
Leader-Member Exchange Theory
Chapter 10
Handling Conflict
Types of Conflict
Successful Workplaces
Leading Without Controlling
Conflict Resolution
RECOMMENDED READINGS
Chapter 10
Handling Conflict
Types of Conflict
Successful Workplaces
Leading Without Controlling
Conflict Resolution
RECOMMENDED VIEWINGS
Chapter 9
Abraham Lincoln
Chapter 10
How to Handle Conflict
Let the Other Person Save Face
Killman-Thomas https://youtu.be/w2P9jW4_Q8s
Change the Conversation
STILL HAVE QUESTIONS
ON ACADEMIC WRITING
OR APA FORMATTING?https://awc.ashford.edu/Index.html
ANY
QUESTIONS?
Please post your questions in the Ask the instructor thread or
email me