Building an Assessment Program @ Columbia University Libraries

Year One

2006

2008

2007

Assessm

ent &

Marketing Libraria

n

hired

LibQual+ Survey 2006

Assessm

ent Task Force

created

Library Assessm

ent Conference 2006

CUL Assessm

ent Plan 2007-2009

approved

First C

UL Assessm

ent Forum: U

ser

Needs & Renovatio

n, NYU Librarie

s

Institutio

nal Review Board tra

ining

Assessm

ent Working Group cr

eated

Quality Service

Feedback Project

(Pilot)

Second CUL Assessm

ent Forum:

Assessm

ent @ Columbia & Barnard

College

Digital S

ocial S

cience Center U

ser

Needs Asse

ssment

Third

CUL Assessm

ent Forum:

Tracking Quality in

Chat Reference:

Baruch College Library,

CUNY

CUL Assessm

ent Plan 2007-2009

published in

ARL SPEC-Kit

Assessm

ent & M

arketing Libraria

n

attends A

RL Service Quality

Evaluation tra

ining

Digital H

umanities C

enter User N

eeds

Assessm

ent

Library Assessm

ent Conference 2008

effe

ctive

CUL Assessment ForumsNYU Libraries

Baruch College LibraryCornell University Libraries

Assessment Projects

Usability StudiesVirtual Reference Assessment

Digital Social Science Center User Needs Assessment

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prac

tical

Support strategic goalsAssessment Center (online)

for staffEstablish CUL Data CenterInstitutional Review Board train-ing

••

•• su

st

ainable

Assessment & Marketing Librarian position

Assessment Working GroupCUL Assessment Plan, 2007-09

•

••

chal

lenges

Assessment inspires changes in the

organizational cultureCUL has a complex data environmentTime & timingProject management skills

vary

•

•

••su

cc

esses

Understanding what is not assessment

Assessment is included in annual goals of staffCUL Assessment Plan published in ARL SPEC-Kit 303

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•

•

year

two

LibQual+ 2009Continue to build the

CUL Data CenterEstablish assessment project proceduresBuild a public websiteAssess assessment!

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