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Creating a 21st Century Learning EnvironmentUniversity of Tennessee at ChattanoogaACRL Preconference - ALA Annual 2010
INTRODUCTIONS & GOALS
Theresa LiedtkaDean of the Library
Mike BellAssistant Dean&Head of Materials Processing
Virginia CairnsHead of Reference & Instruction
Jason GriffeyHead of Library Information Technology
Andrea SchurrWeb Technologies Librarian & ILS Manager(former Head of Access Services)
part one
change the way you do business
know your patrons
KNOW YOUR USERS
CHANGE YOUR PERSPECTIVE
PEOPLE AT THE CENTER
MILLENIALS
THEIR WORK HABITS ARE DIFFERENT
KNOW YOUR OWN USERSWHAT CHARACTERISTICS MAKE THEM UNIQUE?
adopt transparency
INFORMEVERYONE IS A STAKEHOLDER IN SUCCESS
WIKIDOCUMENTATION MACHINE
BUILDING WIKIONE STOP SHOP
BLOGVOICES IN THE WILDERNESS
FLICKRPHOTOS FOR EVERYONE
PARTNERSHIPSSOMETIMES THEY WORK
collect the right data
DATA, DATA EVERYWHERE
The Tools
library catalog
physical collection
collection usage
patrons
ILL SYSTEMUSAGE DATA FOR ITEMS YOU DO NOT OWN
DATABASESUSAGE DATA FOR ELECTRONIC COLLECTIONS
LIBRARY WEBSITEUSAGE DATA FOR YOUR ELECTRONIC CONNECTION TO YOUR PATRONS
SECURITY GATESPATRONS IN AND OUT OF DOORS OVER TIME
feedback
paper & electronic
immediate response from your patrons
LIBRARY SURVEYSTRUCTURED DATA COLLECTED OVER TIME
manual counts
last resort
collection usage for non-barcoded items
feedback from instructional sessions
FOCUS GROUPSFORMALIZED QUALITATIVE DATA REGARDING YOUR SPACE AND SERVICES
combining your data
increase the power of your data
find points of intersection across data sources
MAJORITY VS MINORITY INPUT
THE SQUEAKY WHEEL
library culture
CULTURE IS ATTITUDE
NEW LOOKCOMFY CHAIRS, MUCH MORE SEATING
people
money
services
collections
culture is...
PHOTO BY DAWN ENDICO - HTTP://FLIC.KR/P/2PUTC
http://flic.kr/p/2putchttp://flic.kr/p/2putc
CHANGING PEOPLE CULTUREPHOTO BY LAUGHING SQUID - HTTP://FLIC.KR/P/5XJ7RN
http://flic.kr/p/5Xj7RNhttp://flic.kr/p/5Xj7RN
SMART
SMART goals
Specific
Measurable
Agreed upon
Realistic
Timely
PHOTO BY TFDUESING - HTTP://FLIC.KR/P/2FERDC
http://flic.kr/p/2fERDChttp://flic.kr/p/2fERDC
CRAFT
CRAFT policies
Collaborative
Responsive
Accountable
Friendly
Transparent
PHOTO BY DRP - HTTP://FLIC.KR/P/PFN7
http://flic.kr/p/pfn7http://flic.kr/p/pfn7
SCOPE
SCOPE of mission
Serve Others
Consistent
Outward
Progressive
Extra Mile
PHOTO BY AME OTOKO - HTTP://FLIC.KR/P/6GHVMJ
http://flic.kr/p/6ghvMJhttp://flic.kr/p/6ghvMJ
FOLLOW THE MONEYPHOTO BY TRACY O - HTTP://FLIC.KR/P/6OVWP
http://flic.kr/p/6oVWphttp://flic.kr/p/6oVWp
SPREAD
SPREAD the budget
Stewardship
Priorities
Resourceful
Expose It
Ask the Question
Data-driven
PHOTO BY DUNCAN - HTTP://FLIC.KR/P/KS6AR
http://flic.kr/p/kS6aRhttp://flic.kr/p/kS6aR
library culture: services
existing services & expectations
new services
staff spaces
partnerships
PHOTO BY ...-WINK-... - HTTP://FLIC.KR/P/6AQ5IX
http://flic.kr/p/6aQ5iXhttp://flic.kr/p/6aQ5iX
library culture: collections
users expectations
delusions
todays reality
access is king
PHOTO BY UBC LIBRARY GRAPHICS - HTTP://FLIC.KR/P/FQXZY
http://flic.kr/p/FqXzYhttp://flic.kr/p/FqXzY
BREAK!PHOTO BY JON.B. - HTTP://FLIC.KR/P/5BDSF8
http://flic.kr/p/5BDsF8http://flic.kr/p/5BDsF8
part two
thinking about space
project parameters
ONCE UPON A TIMEPHOTO BY ANDY CASTRO - HTTP://FLIC.KR/P/6UBZCC
http://flic.kr/p/6uBZCChttp://flic.kr/p/6uBZCC
iron triangle
scope
time
budget
PHOTO BY ROMANA KLEE - HTTP://FLIC.KR/P/6VF3ZW
http://flic.kr/p/6VF3zwhttp://flic.kr/p/6VF3zw
scope
authority & control
clarify & define project expectations
be an informed champion
write it down
time
develop timelines
start dates
benchmarks
end dates
note interdependent tasks
write it down
budget
financial parameter
common components
develop estimates
write it down
people
consider all stakeholders
form a team or teams
communicate
project purpose
you have space & money...
...now what?
WHAT ARE YOUR PRIORITY NEEDS?PHOTO BY REDVERS - HTTP://FLIC.KR/P/P22RY
http://flic.kr/p/P22Ryhttp://flic.kr/p/P22Ry
WHAT DOES IT TELL YOU?PHOTO BY BIONICTEACHING - HTTP://FLIC.KR/P/5S5DKA
http://flic.kr/p/5s5DkAhttp://flic.kr/p/5s5DkA
WHAT ARE YOU TRYING TO ACCOMPLISH?PHOTO BY HOCKADILLY - HTTP://FLIC.KR/P/FSCQE
http://flic.kr/p/FsCqehttp://flic.kr/p/FsCqe
match funds & space to your priorities
or
REVERSE THIS PROCESSPHOTO BY WALLYG - HTTP://FLIC.KR/P/EKOVU
http://flic.kr/p/ekoVUhttp://flic.kr/p/ekoVU
environmental parameters
will everything fit? square footage?
purpose?
service points?
personnel?
patron seats?
collections?
furnishings?
technology?
other equipment?
FURNISHINGS
MORE FURNISHINGS
TECHNOLOGY
the environment walls floors ceilings doors & locks windows & coverings acoustics & noise levels electrical voice & data plumbing lighting temperature & humidity
WALLS
FLOORS
CEILINGS
DOORS & LOCKS
WINDOWS & COVERINGS
ACOUSTICS & NOISE LEVELS
ELECTRICAL
VOICE & DATA
PLUMBING
LIGHTING
TEMPERATURE & HUMIDITY
operational parameters
STAFFPHOTO BY SHAUSER - HTTP://FLIC.KR/P/718ARF
http://flic.kr/p/718aRfhttp://flic.kr/p/718aRf
HOURSPHOTO BY ZAPPOWBANG - HTTP://FLIC.KR/P/5NYCA4
http://flic.kr/p/5NyCA4http://flic.kr/p/5NyCA4
TECHNOLOGYPHOTO BY ANDREA IN AMSTERDAM - HTTP://FLIC.KR/P/2ZDABF
http://flic.kr/p/2ZdABFhttp://flic.kr/p/2ZdABF
COLLECTIONSPHOTO BY KAREN.TKR - HTTP://FLIC.KR/P/3GERX
http://flic.kr/p/3geRXhttp://flic.kr/p/3geRX
TRAFFICPHOTO BY SQUIRMELIA - HTTP://FLIC.KR/P/4JBYJ2
http://flic.kr/p/4JBYJ2http://flic.kr/p/4JBYJ2
SECURITYPHOTO BY CARBONNYC - HTTP://FLIC.KR/P/4UJ6AT
http://flic.kr/p/4uJ6aThttp://flic.kr/p/4uJ6aT
OPENING/CLOSINGPHOTO BY BRIANARN - HTTP://FLIC.KR/P/PQYJK
http://flic.kr/p/pqYJKhttp://flic.kr/p/pqYJK
ACTIVITY ONE: DESIGN A SPACEPHOTO BY RIACALE - HTTP://FLIC.KR/P/4D4FRG
http://flic.kr/p/4D4fRghttp://flic.kr/p/4D4fRg
morning summary
LUNCH!PHOTO BY SWAMIBU - HTTP://FLIC.KR/P/3MYUBP
http://flic.kr/p/3MyUBPhttp://flic.kr/p/3MyUBP
part three
thinking about the building
patron space
GATHERING & SOLO SPACES
GRAND CENTRAL STATION
CAFE
24 HOURS
OPEN SEATING
LAPTOP LOUNGERS
LIBRARY TABLES
INDIVIDUAL CARRELS
CLASSROOMS
NONTRADITIONAL
MEETING ROOMS
STUDY ROOMS
OTHER KINDSQUIET LOUNGES? MOBILE LOUNGES?
AUDITORIUM
WRITING CENTER
TUTORING CENTER
FOOTPRINT
PARTNERS
RADIO STATION?
ART STORAGE?
patron services
service desk models
ONE DESK, OR TWO?PHOTO BY ELLEN FORSYTH - HTTP://FLIC.KR/P/7DZ3ZZ
http://flic.kr/p/7dz3ZZhttp://flic.kr/p/7dz3ZZ
MANAGING TRAFFICPHOTO BY ADAPTORPLUG - HTTP://FLIC.KR/P/7F9UHW
http://flic.kr/p/7F9UhWhttp://flic.kr/p/7F9UhW
technology
HOW MUCH DO YOU NEED?PHOTO BY HONDA NEWS - HTTP://FLIC.KR/P/71ZJUE
http://flic.kr/p/71ZJuEhttp://flic.kr/p/71ZJuE
WHERE DO YOU NEED IT?PHOTO BY ARS ELECTRONICA - HTTP://FLIC.KR/P/7DR9Y2
http://flic.kr/p/7Dr9Y2http://flic.kr/p/7Dr9Y2
HOW DO YOU MANAGE IT?PHOTO BY DEANJ - HTTP://FLIC.KR/P/4DWXXR
http://flic.kr/p/4DWxXRhttp://flic.kr/p/4DWxXR
collection space
MEASURE. CAREFULLY.
WEED BEFORE YOU MOVE
COMPACT OR OPEN?
LOW SHELVES
DO YOU INTERFILE?
HOW MANY DISCREET COLLECTIONS?
WHAT GOES NEARBY?
WHAT ABOUT THESE?
PRIME REAL ESTATE
BARNES AND NOBLE CONCEPT
staff space
FINDING A BALANCEPHOTO BY PLUS45 - HTTP://FLIC.KR/P/2U6SR4
http://flic.kr/p/2u6SR4http://flic.kr/p/2u6SR4
Anticipating the Future
AND THE OPPOSITE
GROWTHGROWTH (AND THE OPPOSITE)
LUPTON LIBRARY STAFF SPACES ON 1974 FLOOR PLANSREVISIONING YOUR ORGANIZATION CHART
LUPTON LIBRARY STAFF IN 2002REVISIONING YOUR ORGANIZATION CHART
LUPTON LIBRARY STAFF IN 2010REVISIONING YOUR ORGANIZATION CHART
LUPTON LIBRARY STAFF SPACES ON NEW BUILDING PLANS (2012)REVISIONING YOUR ORGANIZATION CHART
INFORMATION TECHNOLOGYCENTRALIZED OR DISTRIBUTED?
CATALOGING & ACCESS SERVICESWHAT IS THE FUTURE?
INTERLIBRARY LOAN & STACKS MAINTENANCEWHERE DO THEY LIVE?
COLLOCATIONIMPROVE COMMUNICATION?
IMPROVE SECURITY OR PATRON ACCESS?SCATTERING OFFICES
DO YOU REALLY HAVE A CHOICE?
WHO NEEDS TO BE NEAR WHAT?
ACCESS & REFERENCE OFFICESNEAR THE DESKS?
ACQUISITIONS, CATALOGING, STACKS, & ILL...NEAR THE LOADING DOCK AND SERVICE ELEVATORS?
ADMINISTRATION, SPECIAL COLLECTIONS, ARCHIVESFRONT & CENTER, OR HIDING IN THE BACKGROUND?
Information TechnologyNear anyone?
OFFICES VS CUBICLE FARMS
COMMON SPACES
WHAT ALL STAFF NEED WANT
putting it all together
THINKING ABOUT A BUILDING
NIRVANAPHOTO BY PRAKOPE - HTTP://FLIC.KR/P/H5YVY
http://flic.kr/p/h5Yvyhttp://flic.kr/p/h5Yvy
DO YOU LIKE TO DO PUZZLES?PHOTO BY TCP909 - HTTP://FLIC.KR/P/CHWLP
http://flic.kr/p/cHWLphttp://flic.kr/p/cHWLp
ADJACENCIESWHO LIVES NEAR WHAT? WHO LIVES NEAR WHOM?
CARD EXERCISESORTING YOUR NEW WORLD
BUILDING ESSENTIALSCANT DO WITHOUT SOME BASICS
LEEDLEADERSHIP IN ENERGY & ENVIRONMENTAL DESIGN
BLUEPRINTPHOTO BY WOLFRAM BURNER - HTTP://FLIC.KR/P/6AWV3K
http://flic.kr/p/6AWv3Khttp://flic.kr/p/6AWv3K
ENTRANCE, SECURITY, ACCCESS
PROGRAM STATEMENTMASTER DOCUMENT
BREAK!PHOTO BY NICKWHEELEROZ - HTTP://FLIC.KR/P/4LH5EO
http://flic.kr/p/4LH5Eohttp://flic.kr/p/4LH5Eo
ACTIVITY TWO: DESIGN A SMALL LIBRARYPHOTO BY LITTLEMISSPIP - HTTP://FLIC.KR/P/7TTOXU
http://flic.kr/p/7ttoxUhttp://flic.kr/p/7ttoxU
LEGO LIBRARYOUR TAKE ON THE EXERCISE
session wrap
new building
GROUND FLOORCOLLECTION
1ST FLOORCIRCULATION, MATERIALS PROCESSING, NEW BOOKS, A/V, GSA
2ND FLOORINFORMATION COMMONS, REFERENCE, CLASSROOMS
3RD FLOORMEDIA LAB, STUDY SPACE, PARTNER SPACES
4TH FLOORSPECIAL COLLECTIONS, FACULTY SPACES, SOUTHERN WRITERS ROOM
q & a
thank you
more info
www.lib.utc.edu/building
http://www.lib.utc.edu/buildinghttp://www.lib.utc.edu/building